Good morning guys,
I was hoping you might be able to help with an issue I've currently got with PokerStars. The background is:
I signed up to FullTilt Poker about a year ago and have used it quite regularly. Back in November I found about 7 transactions on my debit card account that I couldn't remember making and reported it to the Security team, it turns out though that I'd made them whilst drunk and I updated my bank but didn't update the security team. No chargebacks or action were taken.
I opened a Pokerstars account up earlier this year and have used it quite regularly, too - but whilst playing last night I got suspended/frozen out and an e-mail sent to me which says:
Quote:
Hello Simon,
Thank you for your email.
We have temporarily suspended your PokerStars account due to outstanding issues in your Full Tilt account 'SteelBaker2014'. We kindly ask you to contact Full Tilt security at security@fulltilt.com at your earliest convenience.
We apologize for this inconvenience and trust that you understand our position in this matter.
Note: Please do not attempt to create any other accounts as doing so is a violation of our Terms of Service. If we discover a new account, it will be closed without notice and you will be liable for any loss that could occur and the remaining funds could be confiscated.
Best Regards,
Alejandra S.
PokerStars Security Team
Now I've replied to this e-mail saying:
Quote:
Hello,
I originally reported in November that transactions had been made on my FullTilt account (SteelBaker2014) that I had believed had been made without my permission. I did not follow this up in the end as I was mistaken and I had infact made the transactions - I reported this to my bank and no further action was taken.
I then signed up for PokerStars and I have the e-mail chain in my account still.
Attached is the e-mail chain.
Apologies for not keeping you updated, once resolved I'd not thought to contact you. It appears as though my PokerStars account (SteelBaker89) has been affected by this, too.
Thanks,
Simon
This one's completely my fault - I did report the transactions to FullTilt as being made without my permission as I'd come back steaming drunk and used my account - only reason I found out was because when I got back home my laptop was open with the software open, too.
Any advice on what to do? Got a big chunk of money I want to withdraw from PokerStars - happy to send them my ID and Bank Card photos but don't want to spam them.