For a long time I used PLanetConverter's hand conversion software to import Chico network hands into HM2

Recently on a new PC I went to set it up and got a warning from AVG that the software had malware. Specifically - a trojan.

For those who don't know, trojans are named after the trojan horse of mythological fame. They are programs that lurk on your computer and capture data in order to send it to hackers.

I emailed the company about the warning, and got this response:
That is a link to a site that scans files and sites with mutliple engines - and came up with two red flags of its own.

So then I took a small risk and pulled the file down to my WORK computer which uses a 4th engine - TrendMicro's OfficeScan. Again - flagged as malware.

I emailed planetconverter and informed them of this, and sent a screenshot. Got this response:
This is a completely unprofessional response. As a 25 year professional in the IT industry, a responsible company would take the concern seriously, and advise me as such. This response is trying to defend itself as having proof that they are safe.

Also his email contained cyrillic (aka Russian language base) characters so they're based out of a Russian or surrounding area which is well known for its hacker proliferation. (eg: вт, 9 янв. 2018 г. в 15:26)

Conclusion: PlanetConverter is unsafe for use and should be avoided. They may have been legit once - I never had issues with them before - but they're not anymore.

1- I am in no way connected to planetconvertors.. In fact I never liked the support from them.. It's really bad imo
2- BEING Russian doesn't mean they are hackers! This is beyond ridiculous to assume that! Every Chinase person and company are hackers? Every Russian ones are hackers?
So by your reasoning, every Muslim is a terrorists and every black person is a criminal?
3- IF you say you are in IT business for 25 years (which being in IT doesn't mean you know anything about security btw! IT is too big to be mastered) you will know there are always False-Positives , there are always false detections and there are always some activities that are being done by a software that is not legal in the eye of an Anti Virus...
For example ESET products block all the websites that are providing free eset licenses or any site that is selling their product without being a direct Reseller of eset is going to be banned by them.

So to sum up,
Their support should take it seriously and answer you and it's sad that they don't. But it doesn't mean they are hackers by it's own...

That isn't what I said, now, is it? In fact, the mention of it being Russian area based was the LAST thing I said, and only as a contributing factor. You are attempting to take what I said - which was that there is a large hacker population in Russia - and turn it into "all Russians are hackers". That's a basic logic fail right there but it's on you, not me.

If you're going to attempt to claim I'm not actually in IT, well, nice try. I can prove my background quite easily.

You are, however, correct - not all virus warnings are accurate. In fact, one website I run, a moderately sized vbulletin based discussion forum, was showing up with some false positives recently - from ONE provider (McAfee).

However this isn't 1, or even 2, it's 4. AVG, TrendMicro AND two from the url their own support site gave.

MAYBE they're false positives - sure. You want to take that chance?

More power to you.

MY recommendation is still - don't use it - not worth the risk.

Again, work on reading comprehension and basic logic applications please.

You are correct , I might misunderstood your point and sorry for that...
No I am not saying you are not in IT! there is no reason for you to lie and I am not implying that at all!
The point is for example I am a network engineer myself , But know nothing about network security! Because it never was my field of interest or job ... I'm just saying Antivirus giving you some warning is not a proof of malicious behavior by itself!
Yes , When there are 4 Antiviruses that are saying the app might be infected , It's for sure at least something to consider if not a concern! But again , not enough for me to believe there is a malicious activity going on....

Do I stop using the soft? Most likely yes! And I expect Planet Converter to provide clear guide on what is the problem!

In General I do Agree with you that this matter should be looked at by the provider...

I always thought Trojans were named after the brand of condoms. Thanks for clarifying.

Trojan has always been a stupid name for a condom IMO.

A way to enter a desired place without anyone knowing? Seems like a perfect name, to me.

But the Trojan horse let things in that weren't wanted. The Trojan condom keeps things out that aren't wanted.

It lets in a protected penis that otherwise wasnt wanted if it wasnt wrapped up.

I thought the founder of the condom company went to USC.

Let's hope your milestone 3000th post isn't quite as tone-lowering as this.

On THIS SITE?!?!

Personally I think it's awesome that a warning about possible malware has turned into a penis discussion...

Left my safe space in NVG to check in on Coinpoker thread.

this looked interesting. I clicked

Good catch and good info OP.

thread got a little freaky after that.

Bow chicka bwa bwaaaaa

https://forumserver.twoplustwo.com/5...-post-1700966/

Not bad.

Tempted to delete it, but I'll let it go as one of your better ones.

Hope it's worth more than you've ever won at pokers.

Thank you Almighty Moderotor of Moderots

It means alot to me

Hello,

I'm a representative of PlanetConverter Team. We've been working in the market about 5 years, providing a wide variety of online poker software, and would like to comment on this post.

This is a result of AVG checking (file and URL were sent to AVG support team). I guess official AVG answer is a sufficient explanation.

https://gyazo.com/5d0ff9c5e7dfc9a579c586dcbe9fa415

https://gyazo.com/f46e7eaa73d01b0bdf023165edf0b0ae

Those are screenshots of a gmail account email purporting to be from AVG, posted to a file sharing site.

Look - no offense - maybe it's legit. but...that kind of thing can be faked. To wit:
(Soon as I get a good file sharing spot will post the screenshot of my own gmail showing Bill Gates telling me I'm his heir)
https://lh6.googleusercontent.com/KM...=w1150-h850-rw

When I have time I will update AVG myself and retest.

BUMP

Hand2Note is advertising planetconverter on their site as well which is a well known brand, i wish to use planetconverter for site likes sportsbetting.ag but after reading this thread prolly not