So here's my story. I've decided to register up with party poker about three weeks ago as I've heard some good things about their rakeback structure, deposited 1k$ with my credit card and started grinding. Half an hour in I get a popup message than my account is suspended, contacted support got a response that they're investigating my deposit. Over the following two weeks I was contacting the live support multiple times a day with the usual outcome of that "we don't know, please contact email support" followed up by responses by email team that always come on 24 hr delay and usually asking to provide "just one more" document. Over the two week span I sent them:
- Picture of me holding a passport
- Picture of me holding a residence permit
- My utility bill (proof of residence)
- Picture of my card front and back
- Scanned passport copy
- Scanned residence permit copy
- Transaction statements
- Bank statement of my entire bank account
- Screenshots of my contacts in the banking system
And also uploaded alll of these a second time through account settings on their site to get my account verified. The verification went through. At the end of these two weeks a person on a live support chat told me I'm getting my deposit refunded and deposit method by card blocked (great). The reason? "Can't provide a reason due to security concerns, please use alternative deposit methods". Amazing. So I went and did a wire transfer, this time for 950$ (hoping maybe the '1000$' triggered someone up there). Now ten days in, they still haven't "found" my deposit, my bank sent me multiple confirmations that transfer is completed, I resent them to their email team, with no constructive responses as usual. It baffles me how poorly PartyPoker is being run and this is a borderline fraud, I'm thinking of taking legal action, has anyone encountered anything like this?