tl;dr 60-80% of it

never had a reason to complain tbh, been playin at ps for about 4 years now and support always answered every question/email within a few hours mostly, which is the nuts thinking about how many emails they must get every day. cant comment on ur situation / experience of course just wanted to add my personal experience with support so far....

I can't really see how any other site does a better job really... but still


all this recent crap gives poker a really bad name and it gets to me.... cheaters, scammers, bots...

Cmon stars...ffs

whilst i think PS has dropped the ball with some things... their support is still miles ahead of everyone else imo.
I've never sent an email they haven't responded too within a day.

So why the gimmick account?

Interesting question, whatever could the answer have been?

Trying to see how any of that would have happened if you had not tried to sign up on pokerstars.fr--were you living under a rock? How often are you having these other "issues" and what precisely are they. Seriously, how many separate matters per month, and how many emails do you send them per month? My guess is way, way too much.

Perhaps that's customer dependent. Maybe they put a big "MORON" stamp on people outside of France who signed up at .fr...I know I do. Moreover, maybe a high volume constant emailer gets downgraded a bit on the priority scale since they will obviously never make you happy anyway.

WTF does that have to do with the price of tea in China? And is this the sort of pressing question you usually have for support?

The answer was yes, any EU-citizen with an European bank account is allowed to play at the site.

Your guess couldn't be more wrong. There is one issue per two months on average. And I don't even want to contact them with any trivial issues, because the way they are incapable of providing answers.

Well, maybe they do that, but it is not me you are talking at all


To me their database design looks terrible, which only causes many kinds of troubles during standard operation. That's why I want to know the reasons behind the implementation descision, so I can understand why the problems it causes are necessary.

OP - As previously requested, pls provide your latest exchanges with PS as evidence if you wish for a real discussion.

Concision/bullet-points = higher quality responses, usually within 1hr.

u know if ur one of the top 2 tiers on ub/ap u get a phone number u can call and talk to someone

googled support@pokerstars.fr + mo*on and found this. It's just unreal how incompetent they are. having verification problems bc of their ignorance -.-