Quote:
Originally Posted by Chitter23
On June 2nd I requested a payment of $1000 via Instant Echeck on Pokerstars. The payment is no longer listed as pending which indicates it has cleared, however it has not reached my checking account. When contacting Stars I got a form letter response saying my question was being forwarded and I have since not gotten any response to what has happened to this money.
I assume I'm one of the people effected by the seizure but does anyone know if I will ever get this money? I'm just wondering if Pokerstars will bite the bullet and cover their customers. Can someone post the mass email pokerstars sent? I never got it.
Please help!!
Thanks.
Letter 1:
Dear bangwhiz,
We were recently informed by one of our check providers that their bank
account has been frozen. As a result, the following check cannot be
cashed or deposited at this time:
Transaction ID: xxxxxxxxxxxxx
Amount: $100.00
Mailed date: "March31, 2009"
We are in communication with the provider to establish the exact
circumstances, and find an immediate solution. We appreciate your
patience in the meantime and will provide a further update by end of day
Monday.
Please accept our sincerest apologies for any disruption this has caused
you.
Best Regards,
Eduardo
PokerStars Payments Department
Letter 2:
Hello bangwhiz,
This email is to notify you that the following cashout via Cheque Issued was returned.
Cashout request time: 2009/03/31
Cashout amount: $100.00
Cheque Issued cashout transaction ID: xxxxxxxxxxxxx
The amount of $100.00 has been credited back to your PokerStars account balance. If you have any further questions regarding this transaction, please contact "PokerStars Cashier" <cashier1@pokerstars.com>.
Best regards,
PokerStars Payments Team
Mass Mail I guess:
Dear bangwhiz,
We were recently informed by one of our check providers that their bank
account has been frozen. As a result, the following check cannot be
cashed or deposited at this time:
Transaction ID: xxxxxxxxxxxxx
Amount: $100.00
Mailed date: "March31, 2009"
We are in communication with the provider to establish the exact
circumstances, and find an immediate solution. We appreciate your
patience in the meantime and will provide a further update by end of day
Monday.
Please accept our sincerest apologies for any disruption this has caused
you.
Best Regards,
Eduardo
PokerStars Payments Department
Final email:
Dear bangwhiz,
Following our previous communication, we regret to inform you that our check provider's bank account remains frozen, the funds are not accessible, and it's not known when the funds will be released. The provider's legal team and the Poker Players Association (PPA) are working on this matter.
In order to make the funds available to you without further delay, we have credited your PokerStars account with the outstanding check amount (details below) from our own funds. We have also credited your account with an additional 10% bonus as a good will gesture for the disruption this matter has caused.
Transaction ID:xxxxxxxxxxx
Amount:$100.00
Check #:851097
Mailed date:31-Mar-09
If you wish to resubmit your cashout request, you can do so from our Cashier by selecting the check option (your new check will be issued on a different account and can be deposited as normal) or wire transfer (only available for amounts greater than [$2,500]).
Once again, please accept our sincerest apologies for the inconvenience.
Best Regards,
PokerStars Payments Department
I never deposited the check, so it did not bounce. The ATM I went to to deposit the check was out of order thank god.