Hey,

If you have a table open and look at the menu on the bottom left corner, hover the mouse over the chat icon, and you will be able to enable/disable the chat. Can you please confirm if this is enabled and you are still unable to see your chat messages?

Thanks a lot for your feedback!

I just tried different versions, basically you have to disable the first option at the left in the menu and then it will display in the chat box so that's fine now.

One maybe glitch I encountered: I saw one of the 6 handed bankroll builders with 1 spot open and tried to register, however the table didn't open after that. One minute later I checked and someone was registered instead, so I assume it didn't refresh as fast. Would it be possible to have a pop up there in that case that says "sorry registration is full." even though the tournament lobby didn't refresh yet? Not sure if the system is checking that in real time though.

Another good feature: When you fold, you can still see the hole cards grayed out when the hand continues.

update: When two players are all in, it displays the win percentages "in front of them" at the table. When they sit next to each other, this info might be too close together. Will upload a picture in a bit.

Question: How do you take advantage of the time bank? I was just sitting on the table and let the regular time to act run down, the 30 appeared next to me at the table and I pretty much guess that is supposed to be a time bank, but you cannot activate it? I clicked on it but to no avail.

Hey,

If you wait until the poker client warns you, a time bank button appears. Once you double click this one it will start depleting your time bank.

You will notice that the time bank is in effect by the time bank button disappearing and a timer in front of your avatar is showing the amount of time you have left.

Best regards,

Alright thanks, will test that on the weekend and report back - now back to a few more hours work . I really like how fast the software is so far, thumbs up!

Sounds good mate,

Thanks for all the feedback so far.

Have a nice weekend everyone!

Same to you as well.

Just checked regarding the timebank and the button for it appears near the bottom right just next to the regular action buttons and worked after double clicking on it.

Disabling individual player chat by right click on the player in question and selecting it works as well, I am not sure where "Dzerbene" is but he didn't like me for winning flips against him in the huge 1ct 2ct showdown at the cash tables

Player notes + tag of playing style works, only missing a "buddy list" so far.

Edit: The "find a player" option seems to be case sensitive.

One thing that is somewhat strange: The rebuy stack is higher than the original starting stack, for example in the current Freerolls (1000 Starting Stack and rebuy gets you 1500). The higher add-on is fine though

Software actually better than some of the established sites/networks. Decent promotions also. This site has potential imo! No HUD support is the biggest flaw atm though.

And in that point the Rep told us that we can expect it to work in the future, so - yeah. Keep it up!

All this stuff sounds very nice. 10% rake for tourneys below 5€ and 8% for a 5€ Tourney. 6% rake for a 5€ turbo SnG.

30% flat-rakeback w/o getting any VIP Statuses is cool. And using your PPPs for Cash/Tokens (with the ability to get 1.1 -1.5 x PPP by getting higher VIP Stauts) for additional rakeback sounds cool either.

And the soft looks much better than betraiser ...

That 25€ token rocks - thanks a lot

One question that comes to mind with this though and I am sure the Rep will be able to answer that early next week:

If we exchange the Points for Cash or Tokens, does that have any influence on our flat rakeback? Will that be deducted as fees?

Currently you get 10€ for free as part of the 2+2 promotion here, I just checked and if you earn 3000 Player Points, you get another 10€ as bonus and you have half a year to clear it.

The transaction History also looks pretty good, so overall I am quite happy with the software and hope traffic picks up, because programming wise this is by far better than some of the regular poker sites out there.

Nope, rep said it before itt and you can read it on the page. There are no deductions on your rake.

Ok, so the hand history must be on top of the list. The current one is very annoying. I stoped using it.

Got one more "bug". When I'm all in (cash games) pre flop the cards doesn't go face up.

Sorry, must have overseen that one, thanks!

That is actually the case for all showdowns prior to the river and not just in cashgame either. I remember that was also the case on another poker site but don't recall which one at the moment.

Hello again!

I've requested for the find a player option to be non case sensitive, because I agree that there is no point in having it case sensitive.

The re-buy stack in the freerolls is larger than the initial starting amount. This is however not the case in our normal tournaments (unless there is a mistake, then please let me know), we give the players a chance to get a little advantage if they already have money in their account and therefore the re-buy is larger.

Yes,

We have been in contact with HEM. However nothing has been initialized from our end yet.

We are however aiming to have it working with our site in the future.

Glad you are satisfied!

Best of luck to you.

Correct, no deductions on the 30% rakeback - ever. Everything that we offer is on top of the weekly rakeback.

Thanks for letting me know,

Could you give some indications of exactly what you would want?

I can let management know of your desires and hopefully we can meet your satisfaction with the hand history.

This is not a bug, it is deliberately designed this way.

I have however brought it up to management that a lot of players prefer to have the cards tabled.

I have requested for the cards to be tabled when players go all in, and then have an option to disable the tabling of hole cards when all in. This way players can choose if they want to table the cards or to hide them during all in situations.

Best regards,

Just re-read this message and I have to add something.

The €10 free that you have been given require 3000 PPPs before you are able to withdraw it. Once the 3000 PPPs have been reached, you will not receive another bonus, it just indicates that this cash is withdrawable.

Apologies for the confusion on that part.

However, you are still eligible for the free token upon deposit, and the first deposit bonus which increases your rakeback significantly.

The first deposit bonus clears at 20% gross, and in combination with the weekly rakeback (30%), and the PPP converted to tokens/cash (8-15% extra) you can get up to 65% Rakeback.

On top of this 65% rakeback you will also be eligible for all running promotions that could increase your revenue even further.

Best regards,

I was under the impression that in a normal Texas holdem game, when 2 or more players are all in and there is no more money to be bet, all the players cards go face up until the river.

As for the hand history...I would like something that isn't opening in browser and to not be just a text version.

Ah okay, thanks a lot.

I also had two crashes on the weekend, for one I was able to get a screenshot and a pop up notification said to forward the poker.log file to support, which I actually gonna do right now.

Hello again,

As you say, please send it to support.

I'll take a look at the issue too if you like. Are you able to upload the image somewhere, and send me the image in PM and a description of how you reached a crash. Maybe it was random, or maybe some specific action triggered it?

Thanks,

Will send the link in a PM shortly.

As far as I know I was playing in one previous Freeroll and one cash game table (= 2 active tables) and tried to sign up for the next Freeroll through the tournament lobby when it crashed.

The second time some hours later that day, it was just one cash game table when it crashed, but nothing specific that might have triggered it from what I recall.

Hmm now that I think about it ... it might have crashed because I could not hit any flop with decent hole cards when I raised preflop. No, I am just kidding Hopefully the log file will help to find out what exactly happened.

Thanks for this,

I saw that you sent the log file to support. I've made sure it is being looked at, so we can find the reason for your poker software crashing.

I will update you here on the progress.

I can't promise a time frame, as it is quite difficult to estimate as I haven't dealt with a lot of poker crashes lately.

Rest assured that I will do my best to find a solution to this in order to prevent it happening again.

Best regards,

Thanks a lot for your help and assistance in this matter and on 2+2 in general, definitely a thumbs up

Glad to be of assistance.

I've given you a small present on your account for the thorough, and helpful feedback and problem reporting so far.

Thanks for taking the time to help us!

Best regards,

Even if you guys don't deposit yet, you can take advantage of the Free 10€ and also play in the various 20-40€ Freerolls throughout the day to build up a bankroll. Just thought I'd give that advice a try since so far there are only very few cash game tables (mostly 1ct 2ct and 2ct 5ct) and some SNG going.

The Freerolls usually have between 80 and 150 players and top 20-40 paid (depending on number of participants), so its not really that difficult to reach ITM.