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***Official True Poker Support Thread*** ***Official True Poker Support Thread***

09-13-2012 , 07:34 PM
Quote:
Originally Posted by bigpotpoker
Sent forms in for Debit Card, got email and they took $25 out of my account for it, this was 8 days ago, still no tracking #
Quote:
Originally Posted by tempeh!
same here, except 20 days in
Please send me your usernames so I can look into this for you.
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09-13-2012 , 07:36 PM
Quote:
Originally Posted by Wires
Thanks, Bobo. I appreciate the clarification. Hopefully your contact at True will make an appearance in this thread in order provide some clarification and answer a few questions from the players.
Quote:
Originally Posted by Wires
So the TP Rep shows up, cherry picks a few tech questions, and refuses to even acknowledge the bulk of the posts in this thread related to the multi-player controversy or the conduct of their reps (Dusty mocking the site, its players and his repeated use of the "n" word).
This has become such a mess I'm guessing the easiest thing for TP to do is to bury their heads in the sand until the promotion is over.
What is required of reps if they want to continue being allowed to actively promote their sites on 2+2? Maybe Bobo could chime in and offer some clarification. I'd be surprised if site reps could remain in good standing with tptb when they continue to ignore valid user concerns about possible corruption.
TP Rep used this thread repeatedly to promote this event and, after benefiting from the free advertising, has made no attempt to address ongoing user concerns.
GiFt oF Gab was nice enough to come and show the same gameplay he’s done the past few months (under the same conditions) to help clarify your doubts while proving he’s a single player by placing a live webcam on himself. Same with JohnWallin. And yet your accusations continue to go on… Clearly, you can see that one person is capable of winning the beast if they put enough time and play. Take a look at mbolt1, he’s a beast.
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09-13-2012 , 07:39 PM
Quote:
Originally Posted by bigpotpoker
Is there no rakeback? Just the promotion things? Seems like I have paid a good amount of rake and had like 3 $10 things to redeem.
You can either get rakeback or benefit from the loyalty system that they have in place, both at the same time are not possible.
Quote:
Originally Posted by KVW42
We need U.S. Legislation pronto
I doubt regulation by the US / state government would be by far more efficient and less time consuming given the track record ... and you would get pleased with an instant taxation on top of that as well.
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09-13-2012 , 08:50 PM
What are the benefits? Is there something I have to do to claim besides click redeem for my few $10 bonuses? Seems like with rakeback I would have a lot more.
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09-14-2012 , 04:05 PM
Does True Poker get games larger than 1/2NL?

I played a little on the network via a sportsbook account and there weren't even empty tables for higher stakes. I wanted to know if the book is hiding those tables or if the games just don't run. I asked the sportsbook and they didn't seem to know.
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09-14-2012 , 04:19 PM
I believe they're hiding the games. It depends on the book. But at True there are definitely games higher than 1/2NL, not many but they do run. I'm looking at 3 full 400NL tables and a few higher stakes games trying to get started.
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09-14-2012 , 04:26 PM
There is a lot of stuff in the vip store. Is there anything else I can do with my points though? How long does it take to ship.
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09-14-2012 , 04:58 PM
Quote:
Originally Posted by TruePoker Rep
GiFt oF Gab was nice enough to come and show the same gameplay he’s done the past few months (under the same conditions) to help clarify your doubts while proving he’s a single player by placing a live webcam on himself. Same with JohnWallin. And yet your accusations continue to go on… Clearly, you can see that one person is capable of winning the beast if they put enough time and play. Take a look at mbolt1, he’s a beast.
First, a lot of the nonsense I can see you getting frustrated with.Pictures etc which are probably due to lighting/diff angles etc. I don't think anyone thought it wasn't possible for one person to win The Beast...I do think it is much less likely to sustain that amount of play over a long period of time. There appeared to be pretty damming evidence that 2 people were using the account in the past, no one randomly steps down limits each day and stops talking, changes playing style etc. It just doesn't happen. All that aside could you please address the following issue.

A few nights ago GoG pointed the camera towards the floor, if you have watched the live feeds at all you know he is pretty talkative etc. During these 4-5 hours it was silent, cam on the floor and just a mouse clicking. When he came back his hair looked messy like he had been sleeping. Do you see how this looks very suspicious to players?
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09-14-2012 , 05:42 PM
Quote:
Originally Posted by Moneyline
Does True Poker get games larger than 1/2NL?

I played a little on the network via a sportsbook account and there weren't even empty tables for higher stakes. I wanted to know if the book is hiding those tables or if the games just don't run. I asked the sportsbook and they didn't seem to know.
Is it possible that you have "hide empty tables" or "hide full tables" clicked?
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09-14-2012 , 07:10 PM
Quote:
Originally Posted by Online Veteran
Is it possible that you have "hide empty tables" or "hide full tables" clicked?
Quote:
Originally Posted by mlo4sho
I believe they're hiding the games. It depends on the book. But at True there are definitely games higher than 1/2NL, not many but they do run. I'm looking at 3 full 400NL tables and a few higher stakes games trying to get started.
Thanks for the responses, guys.

Neither of the boxes was checked. I think that the book just doesn't want the balances of their bettors ending up in some grinder's pocket.
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09-14-2012 , 07:23 PM
Is the 2nd check requested (where it's $65) quicker than the first?
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09-15-2012 , 10:37 AM
In my experience the 2nd check with the 65$ fee comes within a week, whereas the first check takes about 2 weeks.
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09-16-2012 , 01:51 PM
How long does it take to receive a transfer on True. Was sent like 2 hours ago....
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09-16-2012 , 07:27 PM
Quote:
Originally Posted by ashleynick2382
How long does it take to receive a transfer on True. Was sent like 2 hours ago....
its been random for me, sometimes you contact support, but varies from my experience
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09-16-2012 , 09:03 PM
I am not sure if this has been brought up but a more customizable lobby would help a lot. Right now I am stuck with three different limits as well as, BBJ, short stack, regular and cap tables all combined.
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09-16-2012 , 09:26 PM
also, kinda crappy rakeback players can only use pts for few selection tournaments (and pts come out of your rakeback % obv), i have a crapload of pts but never really play mtts

would love to flip playing HU sngs or something, but it wont let me register using pts anymore, rigged
***Official True Poker Support Thread*** Quote
09-16-2012 , 09:30 PM
18:18A H: Welcome to our live chat service, my name is Anthony.
18:18me: *****
18:19A H: Thank you
18:19A H: to register in tournaments
18:20A H: Is there anything else I can assist you with?
18:20me: not all tho
18:21A H: You are welcome
18:21A H: Have a great day, and thank you for contacting the Live Chat Department for www.truepoker.eu
18:21me: ?
18:21me: whoa
18:21me: not done
18:22me: i cannot use my pts
18:22me: to register in a $100 HU tournament
18:22me: y not
18:23A H: To get in that tournament you will need 6000 points
18:23me: yeah
18:23me: i have
18:23me: over 100k
18:23me: pts
18:23me: i just registered
18:23me: for a hu 100$
18:23me: and it took out of my wallet
18:24me: i cannot use pts
18:24A H: its 100 times 60
18:24A H: because you don't have that amount of pints
18:24me: omg
18:24me: i have over $1800 worth in pts
18:25me: i can register for the 50k sunday 215$ like 7+ times with my points alone
18:25me: but i do not want to play that one
18:25me: never have time
18:27A H: to get in a tournament whit points it will say the $200/13,200 pp + fee 15
18:27me: yeah
18:27me: i have
18:27me: 113,000 points
18:27me: that is enough
18:27me: pts for that tournament
18:27me: but i do not want to play that one
18:29A H: ok, yes I see
18:30A H: What is the tournament ID that you want to get in ?

Last edited by thenorcaljew; 09-16-2012 at 09:58 PM.
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09-16-2012 , 10:10 PM
and theres a bug in plo in a HU limped pot, if it goes check check, you have no choice but to fire pot on turn (2bb minus rake), you cannot bet 1bb for some reason
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09-16-2012 , 10:36 PM
Quote:
Originally Posted by TruePoker Rep
GiFt oF Gab was nice enough to come and show the same gameplay he’s done the past few months (under the same conditions) to help clarify your doubts while proving he’s a single player by placing a live webcam on himself. Same with JohnWallin. And yet your accusations continue to go on… Clearly, you can see that one person is capable of winning the beast if they put enough time and play. Take a look at mbolt1, he’s a beast.
So just straight up intellectual dishonesty now? Really going to pretend you don't understand any of the points that have been brought up?

Why is Mbolt the ONLY one who has had his webcam set up properly? You promised that you would "dispel any doubt we ever had" and "answer each and every one of our questions." Clearly you have not honored this promise. Period. If you've gone through all this trouble to set up this live feed and get these players to play on webcams why would you not take the final simple step of ensuring that each player (especially GOB and Wallin) actually have their cams set up so that we can actually see that they are playing and that it is one person the whole time. The whole point of this webcam feed was to prove something, but it's proven nothing and all simply because the webcams have not been set up properly. So this all just boils down to intentionally misleading everybody, which is even worse than where we were last month.

Do you really believe having a webcam pointed on Johnwallin's face proves that he is the only one playing all this month? Why can't he just set up like Mbolt has if he has nothing to hide? You do realize he could have been doing ANYTHING this past couple weeks and nobody has even a single shred of evidence that he's actually been playing. He could be watching tv the whole time while his partners take turns in the other room.
You guys would have been better of not doing the "Beast Live" at all because at least then you wouldn't have insulted our intelligence and demonstrated a clear example of intent to mislead everybody.

GOB finally got his camera angle half way reasonable (much better than Wallin, but nowhere near as good as MBolt) and there has already been a number of suspicious events caught on camera. But I expected you to just ignore this and hope people forget. You claim GOB has "show the same gameplay he’s done the past few months (under the same conditions)" you do realize people are independently tracking this, right?
What data are you currently using to make such a bold claim. You can be caught in a direct lie now you understand?
Again massive intellectual dishonesty to simply claim this without even a single statement of supporting evidence.
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09-17-2012 , 01:19 AM
why not just make the prize moneyless top heavy so this wouldnt be as big of a problem and so other people have a shot at a significant amount of money (instead of having to pay extra rake to mbolt, wallin, and gab every month)?
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09-17-2012 , 09:36 AM
"You guys would have been better of not doing the "Beast Live" at all because at least then you wouldn't have insulted our intelligence and demonstrated a clear example of intent to mislead everybody. "

I did warn about over-promising and under-delivering.

And I still don't care how these four place. Most players have no hope of placing in the top three with these massive grinders playing anyway.
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09-17-2012 , 11:58 AM
Quote:
Originally Posted by TruePoker Rep
GiFt oF Gab was nice enough to come and show the same gameplay he’s done the past few months (under the same conditions) to help clarify your doubts while proving he’s a single player by placing a live webcam on himself. Same with JohnWallin. And yet your accusations continue to go on… Clearly, you can see that one person is capable of winning the beast if they put enough time and play. Take a look at mbolt1, he’s a beast.
Well, this is just nonsense. First of all my accusations don't "continue to go on". I think this is my fourth post on the topic so you must have me confused with someone else. I am the one who asked Bobo to chime in so maybe that hurt your feelings.

Secondly, you still haven't responded to any of the allegations and you continue to cherry pick. This isn't a case of someone who is upset because he can't win The Beast. I was a volume player on your site a for a good period a few years ago but I'm strictly a recreational donator nowadays. However, despite being low traffic, True Poker was a pretty solid site back in the day. The concerns raised in this thread are valid and deserve more than just being brushed off and this Beast Live promo isn't answering anything.

Bobo was right when he stated that these threads are mostly self-policing and that the response of the reps to customer concerns will impact their business. Players read through these threads before settling on a new site and this thread has over 90K views. Your approach to addressing player concerns have certainly cost TP many, many new registrants.

Here is an example of cherry picking. A concern that was mentioned repeatedly and doesn't even have anything to do with multiple players grinding on one account. What other site wouldn't even issue a statement when one its representatives make comments like this... especially considering the racial epithets? (bolded is mine)

Quote:
Originally Posted by TheTyman9
it was one hell of a show. they finally realized it after about an hour but by then it was MUCH too late lol. dusty said the n word 4 times. They said some private stuff about the company. They bashed players (including johnwallin) excessively and talked bad about the site. when they finally noticed i heard one of them say "oh ****" and then they instantly shut down the whole camera feed.
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09-17-2012 , 12:03 PM
Quote:
Originally Posted by fast11375
I got all the forms for the credit card but true poker hasn't replied to me so I wanted to use some other option to withdrawl.
Looks like a common theme with TP when trying to withdraw. Support Rep on here has pm'ed me and said Support has sent me a couple of emails but I never received them.

I don't open every email if subject line or sender is not recognizable so I don't know if that is the issue or what??? But I have no problem recieving their promotional emails.

I play on three other networks and TP is at bottom of barrel for me.
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09-17-2012 , 03:02 PM
Quote:
Originally Posted by Jimmy DaMoney
Looks like a common theme with TP when trying to withdraw. Support Rep on here has pm'ed me and said Support has sent me a couple of emails but I never received them.

I don't open every email if subject line or sender is not recognizable so I don't know if that is the issue or what??? But I have no problem recieving their promotional emails.

I play on three other networks and TP is at bottom of barrel for me.
I don't think it is a common theme unless I have missed something. I think they had a little issue with the debit cards but other then that they seem to process cash outs in a timely fashion.
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09-17-2012 , 08:31 PM
Quote:
Originally Posted by Jimmy DaMoney
Looks like a common theme with TP when trying to withdraw. Support Rep on here has pm'ed me and said Support has sent me a couple of emails but I never received them.

I don't open every email if subject line or sender is not recognizable so I don't know if that is the issue or what??? But I have no problem recieving their promotional emails.

I play on three other networks and TP is at bottom of barrel for me.
TP emails always find themselves in my junk folder for some reason. In the end I gave up on CC and just used check option.


Anyone know usual length for check to arrive for US customers?
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