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***Official True Poker Support Thread*** ***Official True Poker Support Thread***

07-04-2011 , 03:06 PM
Quote:
Originally Posted by MoneyMotivated
Is true poker ever going to get rid of BBJ tables or are they here to stay? I switched sites for now because of the high rake and thats all that ever really runs. Would like to come back if these ever go away
Probably not as we do have many people that love the BBJ. Keep in mind you can play at non BBJ tables.
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07-04-2011 , 03:31 PM
Quote:
Originally Posted by ezmogee
Hi, I recently logged in after probably a year. I had something like 100,000 truepoints which were supposed to be converted at a rate of 10,000 per $100, so $1,000 worth. For some reason I just never e-mailed support.

I looked at the new cash for points program, and it seems like my points are now only worth $100.

Could a rep explain this to me, and suggest someone I can e-mail to rectify the situation?
In the software move we have reevaluated FPP's in preparation for our VIP program we will be rolling out in September (is the target date). Could you pm me your username so I can look into this for you?
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07-04-2011 , 03:33 PM
Quote:
Originally Posted by The_Machine
I know that we were compensated for our gold chips, but what about our gold cards. I had thousands of those. Any idea when or if we will be compensated for those. Thanks.
Gold cards were Doyle's room you will have to contact their support for that.
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07-04-2011 , 04:47 PM
Quote:
Originally Posted by Online Veteran
BBJ or not, TP is one of only two sites paying Americans right now. I am going to give them my business, and just deal with the extra rake being taken out. I mean, would you rather have less rake and wait 2-3 months to get your withdrawal check, or pay a little more rake and get paid in 7 days or less? For me, it's a no brainer, although I know I will get flamed for this post.
I actually kinda agree and see no reason to flame you for this post. I agree that True Poker is a good site to play on and definitely offer some fast Cashouts though there are more then 2 sites offering fast Cashouts currently (Everleaf Network(Minted Poker, Raise And Fold, Poker4Ever, etc...),Yatahay(TP, Doyles, etc...), and Bodog). That being said, there are plenty of more popular Networks that are seeing extremely slow Cashouts.

I would like to see a few things change though. I wish TP didn't have such a tough time with the software switch, but things seem to be smoothing out now. Hopefully players will start playing more of the non-BBJ tables.

Overall True Poker offers fast Cashouts, good support, and soft games. I play on TP some and will continue too. I have recommended TP to others and will continue to if I feel TP is the best option for that particular player.
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07-04-2011 , 10:42 PM
Quote:
Originally Posted by TiltTheTilt
I actually kinda agree and see no reason to flame you for this post. I agree that True Poker is a good site to play on and definitely offer some fast Cashouts though there are more then 2 sites offering fast Cashouts currently (Everleaf Network(Minted Poker, Raise And Fold, Poker4Ever, etc...),Yatahay(TP, Doyles, etc...), and Bodog). That being said, there are plenty of more popular Networks that are seeing extremely slow Cashouts.

I would like to see a few things change though. I wish TP didn't have such a tough time with the software switch, but things seem to be smoothing out now. Hopefully players will start playing more of the non-BBJ tables.

Overall True Poker offers fast Cashouts, good support, and soft games. I play on TP some and will continue too. I have recommended TP to others and will continue to if I feel TP is the best option for that particular player.
I should have said there is only one site (bodog) and one network (Yatahay) paying players quickly, not two sites. I don't play on the Everleaf network, or know anything about them, but I am glad you told me that they are paying their players in a timely manner. So, two small networks and one medium sized site, and those are our choices at the moment. As much as I would love to play on RPM (Merge), they are not paying out right now. I will never play on Cake unless the 60K theft situation gets resolved. Anyway, off to the BBJ tables I go.
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07-05-2011 , 01:28 AM
Question about the rakeback. On what days is it paid out? Is there any option to see how much we've earned in RB or something along those lines?
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07-05-2011 , 12:17 PM
What happened to the final table experience sit n go's?
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07-05-2011 , 03:59 PM
I won a dollar in a freeroll, need more then a dollar for every game on the site, not really a big deal to me but pointless none the less.
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07-05-2011 , 04:13 PM
Quote:
Originally Posted by Its1mc
Question about the rakeback. On what days is it paid out? Is there any option to see how much we've earned in RB or something along those lines?
Rake back will be paid ever Wednesday night
please click on the "Rewards" tab to see your current rake back to be paid.
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07-05-2011 , 04:18 PM
Quote:
Originally Posted by elbrokeo
What happened to the final table experience sit n go's?
We were testing to see how popular they were and to monitor the structures.
I am guessing your vote is to keep them?
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07-05-2011 , 04:19 PM
Quote:
Originally Posted by stevo235
I won a dollar in a freeroll, need more then a dollar for every game on the site, not really a big deal to me but pointless none the less.
we are adding $1 sit and goes just for you GL
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07-05-2011 , 04:45 PM
Quote:
Originally Posted by TruePoker Rep
We were testing to see how popular they were and to monitor the structures.
I am guessing your vote is to keep them?
Definitely keep them those were the only sng's that seemed to have any traffic.
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07-05-2011 , 05:23 PM
Quote:
Originally Posted by elbrokeo
Definitely keep them those were the only sng's that seemed to have any traffic.
Yesterday I was looking around and I saw they had been moved to a new tab. I don't have access to the TP Client right now to check if they are still there, but you may want to check the different tabs and see if they are still listed.
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07-07-2011 , 07:43 AM
Quote:
Originally Posted by TruePoker Rep
Rake back will be paid ever Wednesday night
please click on the "Rewards" tab to see your current rake back to be paid.
Can anyone confirm if they've been paid RB yet? I haven't recieved anything and the "Rewards" tab only provides a link to FPP bonuses for me.
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07-07-2011 , 08:03 AM
Quote:
Originally Posted by Slappz
Can anyone confirm if they've been paid RB yet? I haven't recieved anything and the "Rewards" tab only provides a link to FPP bonuses for me.
I have not been paid either. I also get only the FPP points on the reward tab.
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07-07-2011 , 08:54 AM
Quote:
Originally Posted by elbrokeo
Definitely keep them those were the only sng's that seemed to have any traffic.
It's under the "Special Events" SNG Tab where they are listed that I saw them. They are listed there now also.

Quote:
Originally Posted by Outlaw9999
I have not been paid either. I also get only the FPP points on the reward tab.
Same
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07-07-2011 , 01:51 PM
I got my rb payment
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07-07-2011 , 02:21 PM
Quote:
Originally Posted by elbrokeo
I got my rb payment
Mine is still m.i.a.
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07-07-2011 , 07:17 PM
Rakeback payments due for July 1st-5th will be paid tomorrow.
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07-07-2011 , 07:40 PM
I hear there was an update yesterday, is there a list of what was added/modified?
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07-07-2011 , 08:00 PM
Alright, I deposited with my debit card...The only withdraw options are a debit card withdraw and a bank wire.

My question is what is the difference? When I deposited with my debit card it came out of my checking acct, so if i withdraw using that option that's where it goes....same with a bank wire. Is there a difference in the two?
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07-07-2011 , 08:04 PM
Also I thought they had paper checks? When did they get rid of them?
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07-07-2011 , 08:33 PM
there still ther bank draft option you may have to verify your account if first deposit before activated
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07-07-2011 , 08:38 PM
yeah, i see the bank draft works like a check. obv gonna use that.
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07-07-2011 , 08:49 PM
Quote:
Originally Posted by jasonvip1
there still ther bank draft option you may have to verify your account if first deposit before activated
to verify your acct do you just send in ID?
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