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** Official ** PokerStars Check Problems Thread ** Official ** PokerStars Check Problems Thread

06-08-2009 , 08:26 PM
Just got my money refunded, no bonus.

My check was for over 4k, and it DID bounce, so if I didn't get a bonus, I doubt anyone will...not yet anyway.

Anybody have any history with wire transfers?
** Official ** PokerStars Check Problems Thread Quote
06-08-2009 , 08:29 PM
got my money.

no bonus like the others , but wasn't expecting one , nor am i since it didn't cause me much hassle @ all.

some of you guys are pathetic , give stars support a break about the situation ffs instead of the on going complaining ITT making it longer than it needs to be , or the paranoid hysteria going on here. Some people are actually rational people and are trying to use this thread to update whats going on instead we have to sift through 80% of your guys bs

let them sort out the refunds , and than see what they do for people who this caused great hassle (overdrawn bank fees) .

you guys got your money and your still complaining like some girls
** Official ** PokerStars Check Problems Thread Quote
06-08-2009 , 08:29 PM
I got reimburst for my bum check, now hows about that there E-check in limboland?
** Official ** PokerStars Check Problems Thread Quote
06-08-2009 , 08:29 PM
I have recieved numerours checks from stars over last 6 months. Im not involved in the recent withdrawal/bounce checks. So thats good you got money credited back to acct but right now we cant really withdraw without bouncing checks? Man this really sucks!
** Official ** PokerStars Check Problems Thread Quote
06-08-2009 , 08:30 PM
You should all be mad at the US govt and not Stars. Sucks tho.
** Official ** PokerStars Check Problems Thread Quote
06-08-2009 , 08:32 PM
Quote:
Originally Posted by eric5253
I have recieved numerours checks from stars over last 6 months. Im not involved in the recent withdrawal/bounce checks. So thats good you got money credited back to acct but right now we cant really withdraw without bouncing checks? Man this really sucks!
they have new processors, new checks can be requested
** Official ** PokerStars Check Problems Thread Quote
06-08-2009 , 08:33 PM
Quote:
Originally Posted by eric5253
I have recieved numerours checks from stars over last 6 months. Im not involved in the recent withdrawal/bounce checks. So thats good you got money credited back to acct but right now we cant really withdraw without bouncing checks? Man this really sucks!
Obviously any checks requested now will come from a different processor, so everything should be fine with new checks (or so I am hoping).

I haven't heard of any problems with the new checks yet.
** Official ** PokerStars Check Problems Thread Quote
06-08-2009 , 08:36 PM
got my money as well. sent them another email asking if its ok to cashout again and which method to use.
** Official ** PokerStars Check Problems Thread Quote
06-08-2009 , 08:37 PM
I just got a 10% bonus on my lost money. No email. Transfered from "RefundedCashoutCompensation"

Check your History.
** Official ** PokerStars Check Problems Thread Quote
06-08-2009 , 08:37 PM
I wouldnt say they have a new processor if deposits are still not allowed
** Official ** PokerStars Check Problems Thread Quote
06-08-2009 , 08:37 PM
has anyoe heard about the echeck situation yet >?
** Official ** PokerStars Check Problems Thread Quote
06-08-2009 , 08:39 PM
Hello XXXXXX,

This email is to notify you that the following cashout via Cheque Issued was
returned.

Cashout request time: 2009/05/29
Cashout amount: $3,333.00
Cheque Issued cashout transaction ID: 248707077

The amount of $3,333.00 has been credited back to your PokerStars account
balance. If you have any further questions regarding this transaction, please
contact "PokerStars Cashier" <cashier1@pokerstars.com>.

Best regards,

PokerStars Payments Team


and,



Hello XXXXXX,

This email is to notify you that the following cashout via Cheque Issued was
returned.

Cashout request time: 2009/05/11
Cashout amount: $4,444.00
Cheque Issued cashout transaction ID: 242662755

The amount of $4,444.00 has been credited back to your PokerStars account
balance. If you have any further questions regarding this transaction, please
contact "PokerStars Cashier" <cashier1@pokerstars.com>.

Best regards,

PokerStars Payments Team






[ ] has received his money $
[x] has his apparent monopoly money back
[ ] cares for your indifference
** Official ** PokerStars Check Problems Thread Quote
06-08-2009 , 08:39 PM
glad you guys got paid...

i'm still waiting for a refund from the e-cbeck i cashed out on 5/31 that was cleared, but never hit the bank account.
** Official ** PokerStars Check Problems Thread Quote
06-08-2009 , 08:39 PM
got bonus to , how nice of stars.
** Official ** PokerStars Check Problems Thread Quote
06-08-2009 , 08:40 PM
Just got a 10% bonus, pretty nice
** Official ** PokerStars Check Problems Thread Quote
06-08-2009 , 08:40 PM
oh **** looks like they credited my account +10% of my cashout amount. hell yes pokerstars FTMFW
** Official ** PokerStars Check Problems Thread Quote
06-08-2009 , 08:41 PM
Quote:
Originally Posted by ClouD_9

Cashout amount: $3,333.00
Cashout amount: $4,444.00
Do you really size your cashouts so you only have to press one key?
** Official ** PokerStars Check Problems Thread Quote
06-08-2009 , 08:41 PM
Got a 10% bonus but no email, that's something.
** Official ** PokerStars Check Problems Thread Quote
06-08-2009 , 08:41 PM
Quote:
Originally Posted by 000000
[ ] has received his money $
[x] has his apparent monopoly money back
[ ] cares for your indifference
Your right , i do not care about your guys indifference in this situation.

You are impatient. Your acting like a frantic child.

Grow up.
** Official ** PokerStars Check Problems Thread Quote
06-08-2009 , 08:41 PM
Quote:
Originally Posted by Perseus
glad you guys got paid...

i'm still waiting for a refund from the e-cbeck i cashed out on 5/31 that was cleared, but never hit the bank account.
i imagine step one is taking care of the bad checks they issued, and echecks are the next step
** Official ** PokerStars Check Problems Thread Quote
06-08-2009 , 08:42 PM
REFUNDS YES!!!
** Official ** PokerStars Check Problems Thread Quote
06-08-2009 , 08:44 PM
has anyone considered a wire transfer instead of these checks?
** Official ** PokerStars Check Problems Thread Quote
06-08-2009 , 08:44 PM
Stars comes through!

I just got a 10% bonus for my troubles, and since my check was for over 4k, I'm a happy camper now.

I see that the wire transfer option minumum has been lowered to 2.5k now too.

Everybody check your emails.

Dear XXXXX, Following our previous communication, we regret to inform you that our check provider's bank account remains frozen, the funds are not accessible, and it's not known when the funds will be released. The provider's legal team and the Poker Players Association (PPA) are working on this matter. In order to make the funds available to you without further delay, we have credited your PokerStars account with the outstanding check amount (details below) from our own funds. We have also credited your account with an additional 10% bonus as a good will gesture for the disruption this matter has caused. Transaction ID:XXXXAmount:$XXXXCheckXXXX Mailed date:26-May-09 If you wish to resubmit your cashout request, you can do so from our Cashier by selecting the check option (your new check will be issued on a different account and can be deposited as normal) or wire transfer (only available for amounts greater than [$2,500]). Once again, please accept our sincerest apologies for the inconvenience. Best Regards, PokerStars Payments Department
** Official ** PokerStars Check Problems Thread Quote
06-08-2009 , 08:44 PM
Dear xxxxxxx,

Following our previous communication, we regret to inform you that our check provider's bank account remains frozen, the funds are not accessible, and it's not known when the funds will be released. The provider's legal team and the Poker Players Association (PPA) are working on this matter.

In order to make the funds available to you without further delay, we have credited your PokerStars account with the outstanding check amount (details below) from our own funds. We have also credited your account with an additional 10% bonus as a good will gesture for the disruption this matter has caused.

Transaction ID:248xxxx
Amount:$xxx.00
Check #:925xxx
Mailed date:1-Jun-09

If you wish to resubmit your cashout request, you can do so from our Cashier by selecting the check option (your new check will be issued on a different account and can be deposited as normal) or wire transfer (only available for amounts greater than [$2,500]).

Once again, please accept our sincerest apologies for the inconvenience.

Best Regards,

PokerStars Payments Department
** Official ** PokerStars Check Problems Thread Quote
06-08-2009 , 08:44 PM
Ok, so Stars has clearly made good on all our monies, has given us a 10% bonus on top of that, and did it all exactly in the timeframe they promised.

I hope all you whiners take a second to step back and take a look at your posts, how ridiculous they looked at the time, how hysterical (and frankly stupid) you look now and remember this next time (and yes, there will be a next time) something like this happens.

Well played Stars. Thank you for making a ****ty situation tolerable.
** Official ** PokerStars Check Problems Thread Quote

      
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