Quote:
Originally Posted by GioCanHelp
SouthernPott:
Support has researched the issue and determined that the game client failed to read a straight flush on the board, which should have resulted in a split pot. The developer is extremely apologetic and the issue will be given very high priority by the developer. $Your entry fee and rebuys/addons are being refunded to you account. Thank you for being so attentive to the hand and for helping us refine our software.
THANK YOU Gio and Customer Support!! I got an email back giving the details of what happened although much of it I am unable to interpret. The information below does not show the board cards in any form that makes sense to me but at least I know now I was reading it correctly. I appreciate the fast responses and the refund.
Malcolm,
Thank you for contacting PPN support. With all the information you provided we were able to have our tech department review the logs for that hand. The following is what took place on that hand:
18 22:42:30.035 ~ Start: Set Init to 1
18 22:42:30.036 ~ ---------------------------- START DUMP TABLE -------------------------------
18 22:42:30.036 ~ [Table ID 484], Type 4, sn 0, Action 3, Post 3, Focus:3, LastFocus:3, State 1, Status 10, Table INIT 1, ID:10703
18 22:42:30.036 ~ SN 0 SOCK 1656 SST 1 HST 1 ST 0 SE 1 ACCTNO 6812 NAME Mauddieeee Bal 13150.00
18 22:42:30.036 ~ SN 1 SOCK 1068 SST 1 HST 1 ST 0 SE 1 ACCTNO 7008 NAME genneus Bal 7075.00
18 22:42:30.036 ~ SN 2 SOCK 1736 SST 1 HST 1 ST 0 SE 1 ACCTNO 6864 NAME Burnt Toast Bal 12525.00
18 22:42:30.036 ~ SN 3 SOCK 1480 SST 1 HST 1 ST 0 SE 1 ACCTNO 6876 NAME Sun_Tzu Bal 15990.00
18 22:42:30.036 ~ SN 4 SOCK -1 SST 0 HST 0 ST 0 SE 0 ACCTNO -1 NAME X Bal 0.00
18 22:42:30.036 ~ SN 5 SOCK 1076 SST 1 HST 1 ST 0 SE 1 ACCTNO 7065 NAME ItsNotMe Bal 5250.00
18 22:42:30.037 ~ SN 6 SOCK -1 SST 0 HST 0 ST 0 SE 0 ACCTNO -1 NAME X Bal 0.00
18 22:42:30.037 ~ SN 7 SOCK -1 SST 0 HST 0 ST 0 SE 0 ACCTNO -1 NAME X Bal 0.00
18 22:42:30.037 ~ SN 8 SOCK 1816 SST 1 HST 1 ST 0 SE 1 ACCTNO 6793 NAME skunkybud Bal 7920.00
18 22:42:30.037 ~ SN 9 SOCK 1648 SST 1 HST 1 ST 0 SE 1 ACCTNO 6845 NAME rstiltskin Bal 5000.00
18 22:42:30.037 ~
18 22:42:30.037 ~ Small: turn
18 22:42:30.038 ~ Small: auto
18 22:42:30.038 ~ Big: turn
18 22:42:30.038 ~ Big: auto
18 22:42:30.038 ~ blind: try go find buyin
18 22:42:30.038 ~ blind: reset table,
18 22:42:30.040 ~ Deck:: 12 13 24 2 38 51 3 50 21 14 27 40 16 45 5 8 7 6 9 32 1 42 22 25 10 52 20 37 18 19 17 4 30 43 29 41 48 31 26 36 15 49 11 46 34 33 28 44 23 39 35 47
18 22:43:28.402 ~ over: Allin 0
18 22:43:28.543 ~ over: Saved into database(TrackNo:19055578)
18 22:43:28.402 ~ TrackNo: 19055578
18 22:43:28.402 ~ Pot info: pot:0, potvalue:26250.000000
18 22:43:28.402 ~ Old Rake: 0.00
18 22:43:28.402 ~ Old Pot info: old pot:10, potvalue:0.000000 old pot:9, potvalue:0.000000 old pot:8, potvalue:0.000000 old pot:7, potvalue:0.000000 old pot:6, potvalue:0.000000 old pot:5, potvalue:0.000000 old pot:4, potvalue:0.000000 old pot:3, potvalue:0.000000 old pot:2, potvalue:0.000000 old pot:1, potvalue:26250.000000
18 22:43:28.402 ~ game: trackno oldrake oldwin newrake newwin
18 22:43:28.402 ~ game: 19055578 0.00 26250.00 0.00 26250.00
18 22:43:28.402 ~ player oldwager oldrake oldwin newwager newrake newwin
18 22:43:28.402 ~ 0 12525.00 0.00 26250.00 12525.00 0.00 26250.00
18 22:43:28.402 ~ 1 0.00 0.00 0.00 0.00 0.00 0.00
18 22:43:28.402 ~ 2 12525.00 0.00 0.00 12525.00 0.00 0.00
18 22:43:28.402 ~ 3 400.00 0.00 0.00 400.00 0.00 0.00
18 22:43:28.402 ~ 4 0.00 0.00 0.00 0.00 0.00 0.00
18 22:43:28.402 ~ 5 0.00 0.00 0.00 0.00 0.00 0.00
18 22:43:28.402 ~ 6 0.00 0.00 0.00 0.00 0.00 0.00
18 22:43:28.402 ~ 7 0.00 0.00 0.00 0.00 0.00 0.00
18 22:43:28.402 ~ 8 800.00 0.00 0.00 800.00 0.00 0.00
18 22:43:28.402 ~ 9 0.00 0.00 0.00 0.00 0.00 0.00
18 22:43:37.575 ~ Rake: 0.00
trackno seatno accountno TotalRisk WinAmount RakeAmt Card1 Card2 Card3 Card4 Card5 Card6 Card7 st_sb st_bb st_showdown st_won st_flop acctno balance st_hands
19055578 0 NULL 12525.00 26250.00 0.00 12 13 0 0 0 0 0 0 0 1 1 1 6812 0.00 1
19055578 1 NULL 0.00 0.00 0.00 24 2 0 0 0 0 0 0 0 0 0 0 7008 0.00 1
19055578 2 NULL 12525.00 0.00 0.00 38 51 0 0 0 0 0 0 0 1 0 1 6864 0.00 1
19055578 3 NULL 400.00 0.00 0.00 3 50 0 0 0 0 0 0 0 0 0 0 6876 0.00 1
19055578 5 NULL 0.00 0.00 0.00 21 14 0 0 0 0 0 0 0 0 0 0 7065 0.00 1
19055578 8 NULL 800.00 0.00 0.00 27 40 0 0 0 0 0 0 0 0 0 0 6793 0.00 1
19055578 9 NULL 0.00 0.00 0.00 16 45 0 0 0 0 0 0 0 0 0 0 6845 0.00 1
Trackno GameNo TableNo LinkID MoneyType PotAmount Rake SiteRake HouseRake PlayHistory playeramt TableCard1 TableCard2 TableCard3 TableCard4 TableCard5 createddate
19055578 0 107030001 5291210 0 26250.00 0.00 0.00 0.00 Burnt Toast Post Blind 200.00 |Sun_Tzu Post Blind 400.00 |Deal|ItsNotMe Fold |skunkybud Raise 800.00 |rstiltskin Fold |Mauddieeee Call 800.00 |genneus Fold |Burnt Toast Raise 2800.00 |Sun_Tzu Fold 400.00 |skunkybud Fold 800.00 |Mauddieeee Call 2800.00 |Flop|Burnt Toast All In 9725.00 |Mauddieeee Call 9725.00 |ShowDown|Mauddieeee-- Royal Flush |Burnt Toast-- Stright Flush, 10 High | 7 5 8 7 6 9 2012-09-18 22:43:28.437
Which basically shows that the program made a gazzillion to one misread of the cards on the board and paid off for a Royal Flush to Mauddieeee when it should have split the pot between Mauddieeee and Burnt Toast for the 10 high Straight Flush on the board.
Your Primary Account has been credited for the buy-in and fee ($1.25) plus your 4 rebuys ($4.00) for a $5.25 total.
We apologize for any inconvenience and appreciate you bringing this situation to our attention.
Our Senior Programmer/Software Developer is checking the ranking process referenced for use on that hand to correct any error in code that may have precipitated this event to prevent it from occurring at any time in the future.
If we can be of any further assistance, please let us know.
The PPN Team