Quote:
Originally Posted by thexfale
I haven't sent anything to the support of the site I play on as I will get an answer of a "reinstall/clear your cookies" type. This is not a question of the site I play on being capable of fixing issues because the fact is that players from other skins are also experiencing the same issue so it's the problem going on on the entire network, so feel free to kick some ass
It's still better if you contact your poker room, and they escalate it to us.
To put it simply - the poker room has part of the information we need to investigate the case (information about your account), and we have the other part (information about your activity on the poker system). When the poker room escalates to us, we have access to the whole puzzle and can investigate the situation much more effectively.
Feel free to PM me with details about the specific situation you encountered, but I would really appreciate if you would contact your poker room anyway, as this makes things a lot easier for us.