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***Official Bodog Support Thread*** (11.22.2011) ***Official Bodog Support Thread*** (11.22.2011)

11-27-2011 , 04:59 PM
You shouldn't have to be posting the bonus.
11-27-2011 , 06:41 PM
Quote:
Originally Posted by Green Bastard
They've always had great customer service and are no doubt the best option available to US players yet you people still find ridiculous things to whine about every day. If you don't want to pay the rake then don't play. Next time I won't post thanking for the bonus so you all don't get butt hurt for missing out.
I'm not sure what you don't get. we pay rake and they offer bonuses as kickbacks and we are upset that they don't email us or have good visual indications of bonuses. are you really having trouble understanding why that is a big issue?
11-27-2011 , 06:49 PM
Quote:
Originally Posted by JustinR.
Yes, I can post promotions more freely here now.
I wish management told you about this promotion earlier so you can give us a heads-up. Another fail..... =( Nonetheless I wish you and your family had a nice thanksgiving weekend.
11-27-2011 , 07:52 PM
I believe there are bonuses you can earn, I occasionally get emails for reload bonuses or the like but don't plan on adding money to take advantage of them being the holidays and all and I have a big enough roll to play my stakes.
11-27-2011 , 09:50 PM
Quote:
Originally Posted by b finkelstein
why is 10/20 nl the only 50 bb min tables? why not make all the tables 50bb min?
waiting on a reply
11-27-2011 , 09:56 PM
id also like to know if there is any word on the rakeupdate situation.
11-27-2011 , 10:56 PM
So usually once every 20 tournaments or so the bet amounts are not displayed next to the chips at one of my tables. Is this a bug or did I somehow uncheck display bet amounts? I checked user preferences and it was checked off to display bet amounts....yet only one of the 4 tables I have up is NOT displaying bet amounts.

BUG? Way to fix it?
11-28-2011 , 12:42 AM
How is this software such a piece of sh@@ after all the years this site has been around. I have paid thousands in rake and expect to at least have bugs fixed that have been known for years. Why the hell can they not make it so the software doesn't shut down over and over while I'm playing.
11-28-2011 , 01:33 AM
Is the software down right now?
11-28-2011 , 02:05 AM
Justin - Bodogs silence on the RakeUpdate issue has become a glaringly loud silence to those of us that got ****ed over. Perhaps Bodog don't care, but a reasonable % of their customer base got got screwed and while Bodog weren't directly to blame the party responsible for this were of their appointment and Bodog could resolve it, or at a minimum respond to the accusations and state where things are at.

Does anyone connected with Bodog, including you, care? Does anyone have anything to say? I think you should all be ashamed of yourselves to a varying degree and to be honest if you personally can't, or more likely aren't allowed/have the knowledge to comment, perhaps you should question if you should still be the rep on this board to Bodog clients and answering their questions. After all this affects quite a large percentage of those that you are here to help/serve and all you as a company have done is ignore our pleas.
11-28-2011 , 03:27 AM
Quote:
Originally Posted by MarcusMPG
So usually once every 20 tournaments or so the bet amounts are not displayed next to the chips at one of my tables. Is this a bug or did I somehow uncheck display bet amounts? I checked user preferences and it was checked off to display bet amounts....yet only one of the 4 tables I have up is NOT displaying bet amounts.

BUG? Way to fix it?
Close the table window and then reopen it (take seat in tournament lobby).
11-28-2011 , 02:44 PM
Quote:
Originally Posted by CobaltBlue
Close the table window and then reopen it (take seat in tournament lobby).
I understand this is how to get rid of it. But this should not be a fix that is like saying if you get a windows error message click OK and continue just dealing with the error message. There should be a fix for this. That doesn't include closing and reopening the software each time. Same when I try to log on and I get error help code 148 if you call support they say oh close it and open it again yes that works but I should not continuously have the same problems occurring. Agreed?
11-28-2011 , 03:15 PM
they're not going to worry about insignificant fixes when the new software is coming soon
11-28-2011 , 03:45 PM
Quote:
Originally Posted by betty345
they're not going to worry about insignificant fixes when the new software is coming soon
Justin already said that the last client change before the new client release was hiding the wait lists.

To me it's pretty obvious what happened. New management came in and first task was taking over day to day operations of the entire thing. Once they had everything else working properly they put their eyes on the poker software. They probably spent time trying to come up with plans to fix it, then realized an entire re-write was needed. If they ran it like any other software shop they had a team dedicated to the new client and a team dedicated to fixing the current. Writing a new poker client isn't a simple thing, so this likely took some time.

Purely speculation here, guessing that they wanted to hide wait lists in the new software, but wanted to see what the real life reaction would be to it first. So they put a team on adding that to the existing client as the last real change, wait a few months to gather data to see if it did what they wanted it to, and as soon as they got the answer they were looking for, they could proceed with the new client release.

Those expecting anything to be changed now with the current client are going to be disappointed.

On the other hand, since the new client is supposedly a ground up re-write, the bugs that people are dealing with now shouldn't be an issue. It's not that they will fix those bugs, it's new software so they won't exist.

Morphy
11-28-2011 , 04:01 PM
Quote:
Originally Posted by Biju
Justin - Bodogs silence on the RakeUpdate issue has become a glaringly loud silence to those of us that got ****ed over. Perhaps Bodog don't care, but a reasonable % of their customer base got got screwed and while Bodog weren't directly to blame the party responsible for this were of their appointment and Bodog could resolve it, or at a minimum respond to the accusations and state where things are at.

Does anyone connected with Bodog, including you, care? Does anyone have anything to say? I think you should all be ashamed of yourselves to a varying degree and to be honest if you personally can't, or more likely aren't allowed/have the knowledge to comment, perhaps you should question if you should still be the rep on this board to Bodog clients and answering their questions. After all this affects quite a large percentage of those that you are here to help/serve and all you as a company have done is ignore our pleas.
+55trillion
11-28-2011 , 04:13 PM
Although I also have money stuck on rakeupdate I never understood the noise in here against Bodog. However I found this


"Term and Termination

3.1. The term of Affiliate’s participation in the Program ("Term") will begin upon Company’s written confirmation of your acceptance into the Program.

3.2. Either Company or Affiliate may terminate this Agreement and their participation in the Program at any time, with or without cause, by giving the other party at least 30 days written notice of termination (such notice to be sent to Company by email to affiliatesupport@bodog.eu or fax to 450-633-0601 (Attention: Affiliate Manager)).

3.3. Company has the right to terminate the Agreement without prior notice if Affiliate breaches any terms or conditions of this Agreement."

copied from http://www.bodogaffiliate.com/home/t...onditions.html for everyone to read


I'm no legal expert or anything but in case rakeupdate was US-based (no clue if thats the case) cant it be that Bodog does not want to go on record with anything linking them to the US? I'm 100% sure they are aware of whats was going on with rakeupdate (with that I mean that they screwed players and not paying them anymore) so I just dont see a single reason why Bodog would still pay them a commission.
Also Bodog and pokerstrategy ended their contract a few weeks/months back which to me looks like they wanna cut down on their poker only affiliates...but I have no info on why/who ended the contract...still more of an indicator that Bodog is not paying rakeupdate anymore anyways but dont wanna announce anything in public for whatever reason.

Finally....what changes if some of you would know that Bodog is still or no longer paying rakeupdate? Does anyone really think Bodog is owing them money? I mean....rakeback and the money with rakeupdate is gone and there is nothing that will change that...and rakeupdate screwing up is not Bodogs fault anyways or did I miss some important info?
11-28-2011 , 04:17 PM
Quote:
Originally Posted by d3 fact0
Justin, when Bodog re-brands next year, will U.S. based players be allowed to open a brand new account if they currently already have a Bodog account?
No. Your account transfers over.
11-28-2011 , 04:17 PM
Quote:
Originally Posted by Messenjupp
I'm no legal expert or anything but in case rakeupdate was US-based (no clue if thats the case)
I don't think any major affiliate has been US-based for years, pretty much since the UIGEA.

Quote:
Originally Posted by Messenjupp
Finally....what changes if some of you would know that Bodog is still or no longer paying rakeupdate? Does anyone really think Bodog is owing them money? I mean....rakeback and the money with rakeupdate is gone and there is nothing that will change that...and rakeupdate screwing up is not Bodogs fault anyways or did I miss some important info?
People want to know that crooks aren't still getting a share of their rake.
11-28-2011 , 04:20 PM
Quote:
Originally Posted by teachervido
I wish management told you about this promotion earlier so you can give us a heads-up. Another fail..... =( Nonetheless I wish you and your family had a nice thanksgiving weekend.
Sorry. That ones on me, I was away for the holiday and then had a 10yr reunion afterwards so I was incommunicado for the weekend. This one's on me.
11-28-2011 , 04:22 PM
Quote:
Originally Posted by SharkBaitAA
I believe there are bonuses you can earn, I occasionally get emails for reload bonuses or the like but don't plan on adding money to take advantage of them being the holidays and all and I have a big enough roll to play my stakes.
This is true. A while back Bodog switched over to a targeted promo system. Players will get offers based on various variables, and its not just losing players or winning players that receive them, its a cross section of the player pool.
11-28-2011 , 04:23 PM
Quote:
Originally Posted by joeyrulesall
How is this software such a piece of sh@@ after all the years this site has been around. I have paid thousands in rake and expect to at least have bugs fixed that have been known for years. Why the hell can they not make it so the software doesn't shut down over and over while I'm playing.
New software is coming out very soon.
11-28-2011 , 04:24 PM
Justin, if it helps, you can let TPTB at Bodog know that they can always email me if they have a promo they need posted quickly and can't get in touch with you. That's not to say I'm around 24/7, but it might help sometimes. My email's in my profile, and Troy knows how to contact me on Skype.

But I imagine snap-decision promos like this are pretty rare anyway.
11-28-2011 , 04:46 PM
Quote:
Originally Posted by Biju
Justin - Bodogs silence on the RakeUpdate issue has become a glaringly loud silence to those of us that got ****ed over. Perhaps Bodog don't care, but a reasonable % of their customer base got got screwed and while Bodog weren't directly to blame the party responsible for this were of their appointment and Bodog could resolve it, or at a minimum respond to the accusations and state where things are at.

Does anyone connected with Bodog, including you, care? Does anyone have anything to say? I think you should all be ashamed of yourselves to a varying degree and to be honest if you personally can't, or more likely aren't allowed/have the knowledge to comment, perhaps you should question if you should still be the rep on this board to Bodog clients and answering their questions. After all this affects quite a large percentage of those that you are here to help/serve and all you as a company have done is ignore our pleas.
I don't even use RakeUpdate but I still find Bodog's public inaction here appalling.
11-28-2011 , 05:41 PM
Subscribing.
11-28-2011 , 05:47 PM
Justin,

I don't know if you're in direct contact with customer service, but if you can ask them to start giving us fedex tracking #'s for our checks in the message section in the bodog client again - that would be awesome.

They've stopped doing that and it's frustrating not being home when it gets delivered.

Thanks!

      
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