Hello everyone,
I'm writing to share a deeply troubling experience I've had with Jack Poker, an online gambling platform, and to seek advice and support from this community. It's important to me that others are aware of what happened and that we can address these issues within the online gaming industry.
Over the past few months, I've been dealing with a severe gambling addiction, and I've reached out to Jack Poker on numerous occasions, imploring them to permanently block my access to their platform to prevent further harm to myself. Each time, I received assurances from their support team that my account was closed for good and would never be reopened.
However, what I later discovered is that these assurances were nothing but false promises. Despite their assurances, my account was repeatedly unblocked, allowing me to continue playing and depositing funds. This pattern persisted until they finally decided to cite violations related to being unfair with bonuses received, which means that they lied to me all the time and they were able to block me permanently.
This revelation has left me deeply shaken and devastated. It's become apparent that their primary interest was in keeping me as a customer, regardless of the serious psychological and gambling problems I had disclosed to them.
As a result of this experience, my mental health has significantly deteriorated. I've lost the ability to find joy in life, I've become physically and emotionally drained, and I've distanced myself from my loved ones. I now struggle daily with panic attacks and overwhelming anxiety.
I feel compelled to share my story on social media and poker forums to raise awareness about such practices and to seek guidance from those who may have faced similar situations. If any of you have encountered a similar ordeal or can recommend lawyers experienced in cases like this, your insights would be invaluable.
Additionally, I'm determined to bring this matter to the attention of the European Gaming and Betting Association and the licensing authority, Curacao. Regrettably, the representatives of Jack Poker have consistently ignored my concerns and refused to engage in meaningful dialogue.
I possess all the necessary evidence to support my claims. This includes video recordings and screenshots of my correspondence with the Support Team at Jack Poker, which clearly document the issues I've faced. I am committed to transparency and accountability, and I believe that these pieces of evidence will be crucial in addressing the matter effectively.
Could anyone please advise me on other relevant gambling commissions or regulatory bodies where I can report this issue as well? I want to ensure that my concerns are heard by the appropriate authorities.
I want to emphasize that my intention is not merely to seek justice for myself, but to ensure that Jack Poker face the consequences they deserve. It is my hope that by sharing my story, no other player struggling with gambling addiction will have to endure the same hardships and challenges that I have faced.