Internetpoker wild west & pokerheaven "cry"
11-19-2008
, 03:24 PM
First of all i am sorry about my english and this will be a long text for you to read such a bad language 
I guess we all have heard how people lost their money by account freezings, unpaid bonuses etc without even any reason. But i ask why people don't usually do more than contact support and swallow what they say. The whole internet poker have come like a wild west. Sites think they can do what ever because they have in terms and conditions line like "we can do what ever we want". Normally almost all companies have that same text no matter do they sell poker, residences or cars. That text still must fallow laws and good manners in their country. No one can not do business in this world by text "we can do what ever we want" and step outside of law and good manners. Or of course they can if all other freeze around them and just dig their noses.
The more people swallow that s**t from pokersites the more they face it. It's sad because if people start to fight against it, the more word "internetpoker" starts to sound bad in everyones ears. Worst thing is that politics usually hear it first and use it against poker. Still it's is not players fault. It's pokersites fault who saws their own branch. We can't care about their public reputation, its pokersites concern what people think about them.
But we have to put stop this wild west. We have to push pokersites to clean themselves reputation and whole internetpoker. We have to listen people who have been "robbed" by a pokersite. Next one could be you so back up your pokerbrothers. It is sad that i know only few "clean" site where i haven't heard anything bad. I am not talking we are in situation like middle of disaster. I am talking we are in situation like everyone knows bad stories and almost every active player have face something bad. Things could be better and i think it is more up to players because sites are not going to chance their way to treat us.
Here is my story. This is actually soft and i have heard many times worse stories. But i am trying to raise some talk about sites and maybe about my case also. It's about Pokerheaven.com:
I've played in pokerheaven many years. I even won via pokerheaven my first live event ticket. When tournament came closer and i didnt hear any promised
closer introductions i bombed pokerheaven support like one week that how do i register in tournament or have they done it already etc. They never answered me. I had to fly foreign country without knowing do i even really have that ticket there. I didnt get rid of my worries until i got to casino and they told me everything was okay. That was first bad experience from pokerheaven.
Second bad experience and my tilt: When pokerheaven.com runned in dollartime i raked 5k$ in one month because they promised "By clearing $5000 rake in one month you get a lifetime membership in the Platinum club" (exactly quote). I was like i have to rake like hell but i guess it's worth it because it's their biggest level and it's for LIFETIME. Well i played after that pretty seldom in pokerheaven because i got better games and bonuses outside of pokerheaven. Well now i moved one week ago back in heaven to play and test games. I noticed some changes in vip levels and saw that there is nowadays also one higher level than platinum. I asked that how does that platinum deposit works in there nowadays that do i get my platinum bonus everymonth automatically by deposit or do i need to contact there. Then i faced in answer that i don't have any level membership in pokerheaven. I was like WTF i got it as a lifetime!
I spent a lot of hours to get that lifetime platinum just for nothing!
I asked back that are they joking that i am at platinum and didn't rake that 5k in one month just for fun. They told me that they have now new vip program and i've lost my lifetime platinum by that change. I was like what LIFETIME means to them and i am not going to swallow that. I made a lot of work to get that lifetime (and i did it just because it's LIFETIME). They told they can do that because they have in terms and conditions that "we can do what ever we want to". I was like no way they can. No matter if they move their server to other side of solar system and change everything, lifetime ends only when i die in my opinion.
Next they told me that i haven't really even got my platinum level in pokerheaven.com to get me silenced. That's funny because i still have bottom of my emailbox that mail from pokerheaven where i was noticed that i reached platinum.
After that they told that they can do what they ever they want. I told them that those rights in terms and conditions are usually because to give right to stop people from cheating them if some bonusprogram is cheatable or something. Not because pokerheaven can cheat their customers. And what ever they do it doesn't matter because i am not dead yet.
I even never got my platinum status vip freerolls or promised vip cards. And i don't even know where do i even need that platinum status right now
But it's about principle. If something is given to me for a lifetime i don't accept they change system and laugh against me and say now you have nothing and thank you for your rake. And after making xx kilos rake in that site i need to start again from point zero to get even msn support etc. and i need to play every month to get that even i've cleared it for rest of my life :/
Maybe a bad day today (not in poker) but i think i go long way with this case. I am going to contact their pokerlicence holders, and maybe go to court because just because of principle. I told them i am disappointed but maybe i get us both unhappy so i don't need to be alone
If you are in same situation as me with pokerheaven.com and you are disappointed contact me pokerheaven2jail@windowslive.com
I must admit once again this is not biggest case what i've seen but we don't need tolerate any bad service. I don't know was it good idea to go and "free" Iraq. But we need those "warriors" who free internetpoker so we can get rid of that pokersites dictator policy. I understand that policy when it protects them, but can't stand using it against players. We pay pokersites income so we also have the power.
1. If you get bad experience for example like i've heard a lot stuff people go to clear bonus. Register for that bonus right. After they complete it they've been told that they don't get a bonus because they didn't put bonuscode or something which they actually put. Ask it again from support. If they refuse take contact to instance who has given their poker/casinolicence. If that instance get a lot of mail from cheated players they must act against pokersite sooner or later.
2. If you have resources take pokersite to courthouse. I know it might cost something. But remember that bad publicity will cost to that pokersite many times more than your lawyers etc. So actually you are a pioneer who does work for all pokerbrothers. Try to find people around you with bad experiences to minimaze your costs and get more value in your words if you go to courthouse.
3. Everyone thinks why me? Why not a pro who have more money to go in court and more wordpower? Almost all highrollers have a sponsorship or a good rakeback deal and everything goes like a dream for them. And even if it wouldn't go like a dream they wouldn't risk their sponsorship or deal because of that. That's why we need pioneers from lower levels. Anyone knows a courthousecase player versus internet pokersite? I have to admit i don't know even one. Even all biggest cases have solved or not solved outside of court.
Please don't spam like "I've played at pokerheaven and never got any trouble" because i know that most players have no problems.
-jokerheaven
I guess we all have heard how people lost their money by account freezings, unpaid bonuses etc without even any reason. But i ask why people don't usually do more than contact support and swallow what they say. The whole internet poker have come like a wild west. Sites think they can do what ever because they have in terms and conditions line like "we can do what ever we want". Normally almost all companies have that same text no matter do they sell poker, residences or cars. That text still must fallow laws and good manners in their country. No one can not do business in this world by text "we can do what ever we want" and step outside of law and good manners. Or of course they can if all other freeze around them and just dig their noses.
The more people swallow that s**t from pokersites the more they face it. It's sad because if people start to fight against it, the more word "internetpoker" starts to sound bad in everyones ears. Worst thing is that politics usually hear it first and use it against poker. Still it's is not players fault. It's pokersites fault who saws their own branch. We can't care about their public reputation, its pokersites concern what people think about them.
But we have to put stop this wild west. We have to push pokersites to clean themselves reputation and whole internetpoker. We have to listen people who have been "robbed" by a pokersite. Next one could be you so back up your pokerbrothers. It is sad that i know only few "clean" site where i haven't heard anything bad. I am not talking we are in situation like middle of disaster. I am talking we are in situation like everyone knows bad stories and almost every active player have face something bad. Things could be better and i think it is more up to players because sites are not going to chance their way to treat us.
Here is my story. This is actually soft and i have heard many times worse stories. But i am trying to raise some talk about sites and maybe about my case also. It's about Pokerheaven.com:
I've played in pokerheaven many years. I even won via pokerheaven my first live event ticket. When tournament came closer and i didnt hear any promised
closer introductions i bombed pokerheaven support like one week that how do i register in tournament or have they done it already etc. They never answered me. I had to fly foreign country without knowing do i even really have that ticket there. I didnt get rid of my worries until i got to casino and they told me everything was okay. That was first bad experience from pokerheaven.
Second bad experience and my tilt: When pokerheaven.com runned in dollartime i raked 5k$ in one month because they promised "By clearing $5000 rake in one month you get a lifetime membership in the Platinum club" (exactly quote). I was like i have to rake like hell but i guess it's worth it because it's their biggest level and it's for LIFETIME. Well i played after that pretty seldom in pokerheaven because i got better games and bonuses outside of pokerheaven. Well now i moved one week ago back in heaven to play and test games. I noticed some changes in vip levels and saw that there is nowadays also one higher level than platinum. I asked that how does that platinum deposit works in there nowadays that do i get my platinum bonus everymonth automatically by deposit or do i need to contact there. Then i faced in answer that i don't have any level membership in pokerheaven. I was like WTF i got it as a lifetime!
I spent a lot of hours to get that lifetime platinum just for nothing!
I asked back that are they joking that i am at platinum and didn't rake that 5k in one month just for fun. They told me that they have now new vip program and i've lost my lifetime platinum by that change. I was like what LIFETIME means to them and i am not going to swallow that. I made a lot of work to get that lifetime (and i did it just because it's LIFETIME). They told they can do that because they have in terms and conditions that "we can do what ever we want to". I was like no way they can. No matter if they move their server to other side of solar system and change everything, lifetime ends only when i die in my opinion.
Next they told me that i haven't really even got my platinum level in pokerheaven.com to get me silenced. That's funny because i still have bottom of my emailbox that mail from pokerheaven where i was noticed that i reached platinum.
After that they told that they can do what they ever they want. I told them that those rights in terms and conditions are usually because to give right to stop people from cheating them if some bonusprogram is cheatable or something. Not because pokerheaven can cheat their customers. And what ever they do it doesn't matter because i am not dead yet.
I even never got my platinum status vip freerolls or promised vip cards. And i don't even know where do i even need that platinum status right now
But it's about principle. If something is given to me for a lifetime i don't accept they change system and laugh against me and say now you have nothing and thank you for your rake. And after making xx kilos rake in that site i need to start again from point zero to get even msn support etc. and i need to play every month to get that even i've cleared it for rest of my life :/
Maybe a bad day today (not in poker) but i think i go long way with this case. I am going to contact their pokerlicence holders, and maybe go to court because just because of principle. I told them i am disappointed but maybe i get us both unhappy so i don't need to be alone
If you are in same situation as me with pokerheaven.com and you are disappointed contact me pokerheaven2jail@windowslive.com
I must admit once again this is not biggest case what i've seen but we don't need tolerate any bad service. I don't know was it good idea to go and "free" Iraq. But we need those "warriors" who free internetpoker so we can get rid of that pokersites dictator policy. I understand that policy when it protects them, but can't stand using it against players. We pay pokersites income so we also have the power.
1. If you get bad experience for example like i've heard a lot stuff people go to clear bonus. Register for that bonus right. After they complete it they've been told that they don't get a bonus because they didn't put bonuscode or something which they actually put. Ask it again from support. If they refuse take contact to instance who has given their poker/casinolicence. If that instance get a lot of mail from cheated players they must act against pokersite sooner or later.
2. If you have resources take pokersite to courthouse. I know it might cost something. But remember that bad publicity will cost to that pokersite many times more than your lawyers etc. So actually you are a pioneer who does work for all pokerbrothers. Try to find people around you with bad experiences to minimaze your costs and get more value in your words if you go to courthouse.
3. Everyone thinks why me? Why not a pro who have more money to go in court and more wordpower? Almost all highrollers have a sponsorship or a good rakeback deal and everything goes like a dream for them. And even if it wouldn't go like a dream they wouldn't risk their sponsorship or deal because of that. That's why we need pioneers from lower levels. Anyone knows a courthousecase player versus internet pokersite? I have to admit i don't know even one. Even all biggest cases have solved or not solved outside of court.
Please don't spam like "I've played at pokerheaven and never got any trouble" because i know that most players have no problems.
-jokerheaven
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