Quote:
Originally Posted by pbdave
spadebidder,
Believe it or not, we have to do a lot of manual work to get those hands right now. You are not really familiar with our system and they way it works, no matter how knowledgeable you are about technical issues, you are only speculating about the functionality of our servers.
We are doing all we can to become part of the solution.
Thank you,
Dave Brenes
Network Manager
Pitbull Poker
Pitbull Partners
So then are you saying that you're NOT using some form of a transactional database to store player hands and histories? It shouldn't matter if your using SQL, Oracle, MySql, Access, DBase, Paradox or any other database format. We've been able to query databases for decades. If you aren't using a reliable database, you pretty much made a case as to exactly why players should not play at your site.
Lack of technology and security are major strikes against any internet gambling business. People want to feel safe playing at your site with regard to their funds and the legitimacy of the games they're playing at. You're not doing a very good job of providing that warm and fuzzy feeling that would make people want to play there.
The only way to fix your business is to deal with these issues and resolve it - fast. If your system is insecure and people are being cheated, you need to figure it out and fix it. The problem is that you're taking way too long to get to a point where you can even assess the situation. At this point you don't even know if any of the allegations are true and you have no way of figuring it out. You should just shut down your servers and resolve the issue for the benefit of your customers because you're not doing any justice to your business by remaining open and continuing to get nowhere in what really is a major issue. You're just continuing to expose yourselves to more liabilities.
How much money do you want to be responsible for refunding when you do figure this all out?