Here's some correspondence I've had with Dave trying to cashout of this place. I'm moving into the 4th week since I requested a cashout from this site. I'll post again if I EVER get my money.
Read from the bottom up, for linear correspondance. BTW: Has anyone received a cashout in the last three weeks?
Hi xxx,
I just came aware of a delay on the check batch. In order to process the checks we need to have confirmed the amount we are sending with our check processor by wiring the money or at least a big portion of it, our wire this week was held up for 48 hours and has not been delivered to our processor. According to the bank the wire will be complete until next Monday or Tuesday, so this has created a problem we were not expecting to have and delayed all pending checks for this week.
As soon as the wire is confirmed by the processor the checks will be delivered. I apologize for the inconvenience but this is a matter that got out of control. I hope you understand, and I really appreciate the great deal of patience you have with this payout.
Regards,
Dave Brenes
Network Manager
Pitbull Gaming
www.pitbullgaming.com
From:
Sent: Friday, July 24, 2009 6:49 AM
To:
dave@pitbullgaming.com
Subject: RE: Cashout assistance
Dave,
I spoke to Derek last night--said I was 'one step away' from succesfully processing the cashout. I told him you told me that it would be processed this week and he said he would have no problem 'rushing' the cashout today, Friday, July 24th, upon your request.
Could you please follow up with your agent and get this in the works today? It would be much appreciated.
RE: FW: Cashout assistance (#8077-141383047-7527)
From: Pitbull Poker Support (support@pitbullpoker.com)
Sent: Fri 7/24/09 10:36 AM
To:
Hello, Thank you for your email. Please contact Dave for any further news, support dont process cash outs, either Dave, so far we can only suggest you to wait. Thank you for your understanding.If you have any more questions or comments please do not hesitate to contact us anytime, we are here 24/7! We truly value your opinion and would love to hear your thoughts on how we can make this your favorite place to play!
Regards, Derek Customer Service Team.
Prom:
Sent: Jul 24, 2009 8:49:16 AMSubject: FW: Cashout assistance
Pitbull, Just letting you guys know about this email Dave sent me earlier this week about my cashout being processed this week and sent out the following. Support members that I've spoken to, I just want to prove the validity of recent support chats and hopefully this will expedite the cashout process sometime today. Thank you all for your help. Sincerely, xxx
--------------------------------------------------------------------------------
From:
dave@pitbullgaming.com
Subject: RE: Cashout assistance
Date: Mon, 20 Jul 2009 14:17:37 -0600
Hello xxx,
I certainly understand what you mean and definitely we have to bring straight answers to you.
Your check will be processed this week, however lately the checks have been somewhat slow at processing and at delivery, so last week we had some checks processed to send this week, among them it wasn’t yours. Your check will be in process this week to be send out next. I apologize in advance for the inconveniences this may cause to you but we have to work at a slow pace for a while. I surely hope you can understand our position. Thank you.
Regards,
Dave Brenes
Network Manager
Pitbull Gaming
www.pitbullgaming.com
From:
Sent: Saturday, July 18, 2009 9:37 PM
To:
dave@pitbullgaming.com
Subject: Cashout assistance
Dave,
I requested a cashout over a week ago by check and I've been to your support agents multiple times on when the cashout will 'process'. Both times your agents have either purposely lied to me or are covering for mistakes previously made. I've been reading some posts about your site and I'm starting to get worried.
My SN is xxxxxxxxx and again I requested a cashout exactly one week ago. All I'm asking is that the money be removed from my account and have the status changed to processing. If it takes a few more days to arrive I am ok with that. But seriously, over one week and not even a word on when it will be processed is IMO confusing and very agrivating.
Please clear this up and get back to me. I thank you for your time and assistance.
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Last edited by BCloud; 07-25-2009 at 05:23 PM.
Reason: removing real name