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I was recently playing /10 on ACR and when the table closed my money went missing I was recently playing /10 on ACR and when the table closed my money went missing

03-16-2024 , 09:18 PM
Any tips?

I have just spent a couple hours re checking my account and hand histories while I was playing on ACR recently in the $5/10 Allin or fold cash games, I
played 3 different tables of $5/10 throughout the session. When I began this session I had $5990 (attached photo evidence)

I then play the 3x $5/10 tables (will attach the game history of the 3 tables to show profit loss and rake paid) I profit $284.83 while paying $154.94 in rake throughout the 3 table session. Now I also receive a beat payout of $50 while I am playing this session (i was 13 points short of the $125 so I already have a big box of tissues out to wipe my tears haha) so after this payout a profitable session after rake and me not sitting or playing another table since my money is missing. I have the hand histories for each table and you can see a profitable session even after paying $160 in rake in all in or fold, i just feel really upset and want my money from the table that closed and I received no money from it. You can see that the Table ID: 31296512 Name: Piedmont has $0 on money out when I left the table. The last hand I played before its closure I had $525? then the closure. You can see proof of the positive session. I have emailed ACR i love playing on there site and they are responsive but I am missing funds after grinding hard and I feel it. Any advice or experience other players could give me or some help from a rep I would be extremely appreciative. If you need any more info happy to update currently waiting to hear back from support.
I will attach the last hand in which I played at the table in question just as evidence of the final balance at said table.
I was recently playing /10 on ACR and when the table closed my money went missing Quote
07-30-2024 , 01:18 PM
Hey I just had the same issue as this. Was it ever resolved? I have my game/financial history + Hand Histories all proving that I had 60 dollars at a table, and then the table was removed and never got the money. Exact same thing. Any news?
I was recently playing /10 on ACR and when the table closed my money went missing Quote
07-31-2024 , 08:44 AM
Unfortunately, after making his first and only post, batmanz hasn't signed in to 2+2 since June 8th.

I think that others with the same problem have posted that they did have missing money returned in due course.
I was recently playing /10 on ACR and when the table closed my money went missing Quote

      
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