This is an industry wide question not just Merge specific one....

Are you saying that your rewards or Merge revamped rewards program after June 1st will offer less than any site that offers 35%+RB?

OR will Hero(and possibly Merge overall after June1st) end up with something similar to the Stars model that offers less for low to medium volume compared to 35%+ RB sites, but highly rewards large to enormous volume that blows away any RB rewards site like Full Tilt for example.

The reason I ask is because I've seen you state you want to be like a mini Stars on some levels and I'm curious if this is one of the things you meant by that.

No worries, just PM your user name,

Cheers,
Dave

Right now the only sites that can do that will be the ones that are handling their own processing, and as Merge handles are, it doesn't look it for the near future.

People have asked me why do we have our cashier with Merge and the short answer is volumes; with volumes the transaction costs are considerably less. That being said, there may come to a point where if the player is just finding it so difficult on the payment side, then even if there is significantly higher costs, we many need to look into more independent options. But as of now, Merge handles all our processing.

1. live support is now on hold because people we cued first in line still had to wait 20 mins at least, so if you don't get an immediate response, PM here or the quickest is to email me at marketing@heropoker.com: unless I'm taking care of my kid or sleeping (I only sleep a max of 4hours a day), I'll response within 8 hours.

2. and yes, Darn, that is the network rule, but hopefully in the near future our rewards program will be enough to rock it that RB won't matter as much for dedicated players, but I've said before and I'll say it again, RB pretty much rocks anything and at 35% it is a killer.

Cheers,
Dave

Try to use a different browser, I know it sounds ridiculous, but there will be a url link at the top and just open it up in another browser, or just restart your system (try that first).

Otherwise, if you can't get it done, then PM your full name and user name and email and I'll manually create you an account in the system and you can verify and update your details yourself.

Cheers,
David

I think that is what we are looking for but there is such a level of complexity in that the PS system evolved with its player base and has the liquidity to allow for those volumes of play. Even with my own 300 vip system, it took a lot of consideration to make something straightforward, but this sytem was designed for learning players NOT regs.

But now I need to incorporate that, so I think I have a good 5 days of theory/planning to see it happen. But yes, ultimately that is where Hero is headed at least, but to make it far more attainable and more rewarding at lower levels than Stars; but that of course may also limit the value for the higher players, but that seems to be where we are headed now.

Like your new rewards (at least it looks new).

Sent you PM

if there were a class titled "how to promote your business on a forum" I would definitely include this thread in it. Nice job.

Is there any chance of getting T$ instead of tourney tickets in the VIP system? I'm a husng player, so getting DoN tickets (I estimate I'd be high centurion/low legionairre VIP in a month as a VPP estimate) is more or less worthless to me, but getting T$ each level would translate directly into buyins without me having to put in 100+ DoNs each month. I understand this is kind of like getting direct cash bonuses but assuming they have to be used in tourneys before converting into $$ (unless you would pay a fee) seems to make this relatively moot. Kind of like the FTP T$ system used to be (you could use T$ for anything or convert to cash at 95%).

They have the cash rebates. That would approximate closely to 95% cash value re tourney dollars (used to used that all the time, nice way to add to bankroll).

New rewards?

You saying you can convert tourney tickets into cash?

Yep, he put up Cash Rebates (folks were looking for more than tourney tickets), as he promised (and they aren't that hard to get) - plus instant bonus (easier to clear without rake back).

Nope, you get Cash rebates and bonuses almost like Stars (though not as much), even at the lower levels.

They offer tourney tickets or cash. My analogy was that if you are getting 95% value of T$ for cash on FTP, you actually GET cash here. So don't get the tourney tickets, get the cash (its on the rewards page).

I don't see the cash rebates on the page. I think you might be confusing cash rebates with the divisional upgrade bonuses? Or maybe it's DNS on my end...

Don't see it, but not sure where to look.

http://www.heropoker.com/en/experience/rewards

This is different than the page last week. Only had tourney tickets as I recall.

Does anyone know where to go to switch from tourney tickets to cash? I couldn't figure it out.

Right now its a manual processes and moving forward after then next changes you'll have the option of tournament or cash VIP systems, but just email at rewards@heropoker.com to ask for a conversion, but please wait until you have at least 15 or so to convert as it is manually done at this time and would not be feasible to just convert tickets 3 at a time for every request.

Thanks,
David

I completely get what you are saying, I'm obviously working in the parameters of what is or what is not possible according to the basic functions of what Merge had for its components of its rewards structure. They have been uber supportive and even changed the backend so I could tweak things as the previous VIP levels of the other network sites ranged from 2-5 levels.

Of course I can manually change everything into cash minus the admin fees, but for a player like yourself who wants to play tournaments I can always manually upgrade the tournament ticket into some that you'd like to have. Its not an ideal situation to do it manually as you'd have to wait for me to get it done, but again, it is not like I have hundreds of thousand active players either, even at what we have it is more than manageable for me and my affiliate manager to handle.

This is to say: I'd love to have done it the PS way, but when everyone started off they had a different idea of what a rewards system involved,
there will be further changes which will allow for more flexibility, but I do believe that the T cash is still a little ways off, but it is in our consideration.

Thanks for the swift response. When I start playing at merge, Hero's gonna be my skin

Sorry, it is a bit much the rewards system:

you will get cash and cash bonus for the divisional level up prizes, but they only come once in a while when you hit a milestone level,
otherwise for all your tournament tickets, you can just email at
rewards@heropoker.com and we'll get it sorted for you and convert your tournament tickets to cash minus the admin fees.

Cheers,
David

only shows how many chips u start with if someone is already reg for that tourny can u fix this

I have it in my notes, its makes me nuts too cause after I make a tournament I can't see if its inputed right either, but thanks for bringing it up. Can't give a timeline yet, but will update when I can.

Cheers,
Dave

Guys, I'm off for the rest of the night, just email me at marketing@heropoker.com if it is something urgent as I have radio interview with donkdown and I might be mentally traumatized afterwards. Cheers,
Dave

what promotions do you have going on right now besides the 30k tourny freeroll? I am not interested in the freeroll