There are some major issues with the re-buy tourneys on number of different levels, much like how the tournament set-ups are being address, these rebuy tournaments are going to be address as well as a whole, but I don't have a time line on it. Again, my response is a crappy one because of the situation, but as I've said in regards previously Merge is setting up things to do them systematically and it is taking time due to other factors-but as you can see with the revisions, they are getting there and Hero is supportive of it.

Will do.
Thanks,

we're likely to roll this out for the Aussie time zone as well in November ($30 guarantees for PLO and NLH to start) but you can join them as well if you're up at 5 am.

motion of the ocean

I'm nearly there, I think it will nearly ready to go for Monday, I'm locking myself away in an undisclosed hotel room away from everything on Sunday to finish it off and we'll have it implemented by mid-week. No big changes, but I want to make sure it works.

H4H has been changed, please give me your feedback on it.

See above the first post, but unfortunately, it is a bit more difficult than it appears to be, it does require reprogramming...but please give me feed back on the H4H.

Its 75% up to $600 and you can do it twice for this month, and for every 60VIP points you get $2 released and you have 90 days.

This is correct, and I've brought it up and discussed things with Merge and it is on the table.

Dave,

I signed up for RB at another site and when I signed up for Hero, I made sure that I would be eligible for RB at Hero if I wanted to transfer it. What exactly would I need to do(other than make sure my account on the other skin is inactive for 3months)?

Sorry, I know this info is in here but didn't see it. Also, did you ever change the VIP system for RB players? I know you were working on it previously. If someone can post a link, I'd appreciate it.

Thanks!

Cheers

That is all you need to do and just send me an email at marketing@heropoker.com stating that you want RB on your account now on Hero and that your old account has been inactive. Then I just need to get merge to confirm and sort it out.
And the update to the VIP system is getting this done this weekend, I'm locking myself up without food or phone in an undisclosed hotel room to get it sorted.

Cheers,
Dave

Dave,

Nice to hear about the VIP system. I hope it will cater to cash game grinders a little. I am sure you are on top of it, however if you haven't yet, please take a look at Locks VIP system. Theirs is a cut above the rest IMO. If you could come up with a comparable VIP system combined with your amazing customer service I think Hero could surely dominate the market. I would switch immediately and I know others who would as well.

Just my.02. Best of luck getting it done.

-LTT

I'm well aware of that, but as a CEO of one the skins Dave can let Merge know what the players are complaining about and asking for. If there is a Merge thread for voicing these things I haven't found it. If you know of one please post the link here.

Also I might of mentioned this above but more than 60 minutes of rebuy in any game is way too much and especially in turbos. The new frenzies are great but they need 30 to 60 minute rebuys and to be on the synchronized break schedule.

Speaking of synchronized breaks, all games (sngs included) with over 45 players really need to be on sync'd breaks. I rarely play them but I noticed the ladies games aren't on synch'd breaks even though most other MTTs are and they don't have late registration.

Thanks!

Dave I think it would be awesome if the DHR started earlier, especially on sundays.

Any updates, Dave?

Getting confirmation, hopefully by today that it's fine by the network =) and once I do, I'll get it set-up in the system asap.

Cheers,
David

http://forumserver.twoplustwo.com/29...laims-1110830/

what are your thoughts about these claims Dave?

I've read up to post 85, and I think a lot of clarification has come out. Of course the relationship between the network sites (skins) and the network is extremely close on many levels and in appearances we network site want the best image of being part of the network and it's foundation for reputation and we also want to seem as independent as possible because we don't want to look as though we are just some type of upgraded affiliates.

I do not think post BF, any new site would even think to create any ambiguity or mislead any of it's players, but a lot of previous text may have been written with marketing in mind rather than for player confidence and it's a fundamental shift in consumer behavior.

Well, I think it is a good thing overall as our partner sites all have a chance to review their own sites and make corrections from pre-bf marketing days and to fully clarify things. But again, the name of the game now is trust and I think trust is something that is not just one thing or another but what happens overall and over time. I think it is just part of the time in the industry that if you're going to say you're an option, well it just comes with the territory that you will be questioned. And I think, besides being fair, it gives us a chance to show what we really are about.

Thing is, I am extremely grateful for every single player we have on Hero, every single one from my grinders to my micro stake to even my dedicated $5 PLO freeroll players who get the game going every day. I'm happy that players have chosen to play with us when environmentally there is every reason not to. And yes, no doubt that given the option to play on Hero or say Stars, we're not just the underdogs here, there simply is no comparison in the size of the gap. But even to play with us or not to play at all, I think given the current environment it can be seen as even money.

So I respect that, I spend every day and every minute thinking about this company and our players and again, know that Hero must reciprocate the trust our players have, we must meet some level of expectations.

Lately I haven't been posting in such detail, namely, I've been banging my head against the wall for about a month and half now regarding the VIP system, which is the home stretch because I wanted to try to keep the elements of our original VIP system in play and I've been working on another project that I hope will support the poker community is a very small way. But my point is, I am thankful for whatever participation or criticism that Hero or the network gets if it gives us the opportunity to prove ourselves and be better, because we have the chance to do so now.

Cheers,
David

And...some further updates from Merge on the tourney and game selection/restrucutring/revisions:

New SNG's for players.

- $5.30 12 man Super Turbo - Shorthanded
- $10.50 12 man Super Turbo - Shorthanded
- $ 20.90 12 man Super Turbo - Shorthanded
- $54 12 man Super Turbo - Shorthanded

Three new MTT's to the Schedule.

07.00 - $1,000 Guaranteed, $22 NLH freezeout. 3k starting stack and 15 minute levels.

17.00 - $1,000 Guaranteed, $22 NLH freezeout. 3k starting stack and 15 minute levels.

22.15 - $1,000 Guaranteed, $33 NLH deepstacked freezeout. 5k starting stack and 5 minute levels starting at 20/40.


Cheers,
David

Keeping deadlines would be a good start and that is not meant towards Hero or you but the Merge Network in general. Latest rumor is that Merge intends to re-open to the US for new sign ups in about two weeks, can you comment on this or doesn't Merge allow that? Because so far that was promised several times but none of the previous deadlines were met ...

I think I've personally mentioned this before, but I've been very much out of the loop in this conversation because we did exit earlier and independent from the network from the US market. So, I'm not the best one to be asking in this case. But while it wasn't from Hero, I know that some support from other sites have said in the past that re-entry was soonish, so I can understand player's frustrations.

That being said, I think the way things are, there are so many different factors that would have delayed a re-entry over the past few months. I don't think anyone was intentionally mislead up to this point, there are a lot of super affiliates who are very close with some of the owners of the network site who get insider info, and speak as if they were the site or the network; but unless it comes directly from a post from say one of the flag ship brands then I wouldn't take it seriously at all.

Cheers,
David

Thanks a lot, appreciate it

Dear David,

I know I had some concerns with the payouts but besides this I wanted to take the time again and say thank you so much for your honesty, hard work and commitment to the site, your players and this thread. If there has been an issue you have come through as best you can and I can confidently say Hero Poker is by far the best skin in the Merge network hands down. Thanks again for everything you do.

How long does Merge usually take to approve such requests? Some of us have been waiting a few months for these updates. If you are still waiting for approval, could you share with us some details of the new vip system?

They don't take a long time, but I've requested a lot for option A, but if not then option B (which is fine as well), but they need to run it through some calculations etc, but it still will have 300 levels, but the tournament tickets are likely to be removed and replaced with a different type of multiplier.

Cheers,
David

Just to clarify, does this affect tickets which we have already earned and not yet used / cashed in?

No effect at all, all rewards earned will be kept.
Just the next level up will be changed.

Cheers,
David

Cheers Dave

Any details on how you plan to make the non rakeback rewards worth the same, or even more than the rakeback return at the higher levels? I remember reading this a while ago and have reduced my play across merge skins in anticipation of such an announcement. If updated system is enough of an improvement, I will stick with the status quo of playing on Hero without rakeback, if they are merely cosmetic changes, I will see about getting my rakeback switched over. Looking forward to the announcement.

w00t w00t w00t
when can US players join?

From what I've been reading, some Merge skins could be accepting new US players about now although Hero has been firm in stating that they will not be back in the market for them.

Hmm! I just saw a post regarding new US players on Merge. It contained an email from Hero support stating that they might be accepting new US players soon. Could be the support is at the network level, and the person does not know the Hero situation. Here's the link, and we'll see how it shakes out.

http://forumserver.twoplustwo.com/28...kchip-1112203/

David,

I thought all the payout structures for the guarantees had been fixed but I just played the $5 cubed $2K at 01:30 and it was still on the old payout structure.

Hate to keep bugging you about network stuff, is there a Merge thread or email to Merge or something where we can ask about things like this instead of bothering you?

Thanks,