Just registered for "Triumverate Hero $100 Daily" under "Special" tab.

Guys apologies,
I was expecting the rest of the tournaments to get up today,
but obviously isn't the case,
the server basically crashed pretty hard and I assume that
they were trying to reconfigure all the recent tournaments.

I reckon things will be back to the normal schedule within a couple of days,
it wasn't a matter that they didn't get up because of not hitting guarantees as this was early Sunday morning when this happened.

I will get to all posts and PMs over the next couple of hours.
Cheers,
David

I've replied to your pm, sorry for the delay and I expected them to be up as well, but they look to be manual being re-set up and put up.

Sorry about that,
cheers,
Dave

Sorry, I will need more time to get back to the other posts; please expect a response within 8 hours.

I think that RPM does have their own line of live chat, so as of now, they are the only ones providing it, to my knowledge. Live chat should be coming back, but I don't have a time line on it.

Thanks for this part about the $50K guarantee mislabling, will forward it on, as for the late registration in relation to guarantees or not, you'll be surprised to know that for every limit and type, player behaviour is very different in what they think is value. As there are additional issues such as 30 mins or 1 hour late registration etc. I won't get too much into it, but things that you would think would be true, aren't such as guarantee tournaments.

What if I told you, when you first have a guarantee tournament that you don't want late registration, and if it becomes a regular tournament and breaks the guarantee regularly then you would add in late registration. May not make sense, but if you consider that 1. you make a guarantee of an amount you're not likely to hit, 2. initial players will be looking for that overlay and will get upset with late registrations eating into their overlay, but 3. once the tournament breaks that guarantee in good fashion, everyone is happier because of the prize pool, so then more players are welcome to add to the prize pool.

I give you this example to just say, that each tournament needs to be considered separately as if it was its own TV show with its own rating, some are new shows and some are the simpsons etc, so every aspect behaves differently. But I'm sure within a few months you'll notice a trend how the tournaments are set up. I think it a perfect poker tournament world, every tournament would have a guarantee.


The above was dealt with via PM, but I expect things to be back to normal in a couple more days and yes, to my knowledge this was the first time that the network was down for long.

Cheers,
David

Previously in this thread you mentioned that you had "two major markets" that you were focusing on. What markets are those? If, for maketing reasons, you do not care to reveal that info I would certainly understand. I was just curious.

I just wanted to thank David for going way out of his way to help me get my western union deposit to go through. It was just a small deposit and he responded to each of my emails personally and made sure I was straight in every way. Thank you very much. -kmuter

***AUSSIE PLAYERS RB ON HERO****
After a lot of paper work and consideration,
Hero will move forward 100% to enter into the Aussie Market,
that being said, for regs, Rakeback won't be offered after June 1st even for Australia,
You have until June 1st 3pm Melbourne time.

So at the latest we're looking to start by Aug, of course, I'd like to open much earlier,
but in any case:

If you want to have an RB account (you won't be able to play yet)

Sign up through this LP link:
http://record.heropoker.com/_ZvdkqjI...nWNd7ZgqdRLk/2

then Email me at marketing@heropoker.com
DO NOT PM ME, as over then next 24 hours I expect to get about 800 emails, so please email to confirm with me at:
marketing@heropoker.com

Not that I don't love to come to 2p2, but in terms of banging out responses, via email is about 50 times faster for my productivity.

I've posted this on Pokernetwork as well (the Aussie forum).
http://www.pokernetwork.com/forums/m...b-june1st.html

Cheers,
David

Australia is one of the markets we'd like to be open to, the second one I can't mention now, but its something significant. But likely by September it will be obvious.
David

What can vip points be used for? I found some sngs where you can win more vips but i'm hoping that they have more use then that. Also do you plan to add more functionality to the tournament filter in the future?

You can exchange 100 VIP points for $1 as well and yes, the tournament filter will be fully upgraded in the future (future being, not sure, but will let you know after my visit in June to the offices).

cheers,
David

how do i exchange 100 points for 1 dollar?

figured it out

Sorry about that, I should have included that obviously- but for everyone else, its in the Player Admin: VIP point exchange. Apologies.

David

...under vip points exchange.

Hi David
Have been following this thread with interest, I'm very impressed with your friendly nature and willingness to be open and frank. As a result, I've signed up and e-mailed you to receive Australian player rakeback.

I have a couple of questions about Hero Poker:

1. Apologies if this has been asked before, but will player funds be segregated and protected?
2. What are the bonuses that long term grinders can look forward to? I have read the "experience" rewards section but am still confused. Are there tiered status levels that are required to be maintained or do I not understand the network completely?
Also, sorry for being anal retentive but I am obsessively compelled to point out a grammatical error on the lower left of your website: "Follow the epic hero poker team pro's. Since the s denotes a plural in this case and not ownership, there's no need for it in "PROs".

Looking forward to getting a feel for the software. Regards

Hey no worries, I'm glad you pointed it out as anything that makes the site better is good, and that is of course something we should have spotted a long time ago.
1. Yes player funds are segregated and protected especially as this is a network (meaning that all funds are separated) but for Australia this will be handled directly by our 3rd party processor and part of the delay is that we are ensuring the account in which those funds are held, are held completely separate from any interaction other than for monthly reconciliation with the network.
2. With the 35% rakeback, you'll earn VIP points at 20% the normal rate, thus whatever the VIP system you ascribe to (there will be a couple of choices), you'll get 20% of that value as well on top of your RB as well as 2% additional for the VIP points exchange, so base would be: 37% plus whatever you get form the VIP system. But to be clear, it's not competitive compared to other RB deals on merge. But we make up for it by actively engaging our markets and taking care of all our players.
3. Right now the VIP system is undergoing a lot of changes, the network has released new guidelines recently and I'm sure many sites will be switching over to the newly made network Rewards system in the next couple of days; we are still working things out. But right now: there are 300 levels, and via the cumulative acquisition of VIP points, you'll move up each level, and at level 250 there will be a points decay, but otherwise, your 'RB' is basically returned in the form of the tournament ticket and the point exchanges.

Understandably this is as clear as mud, and its my #1 priority in June to get this sorted, but after Black Friday, Exit from the US market, Blue Monday and a 4 hour server outage, it's been slightly pushed back, but the drafts are completed, so at that time, I can give you and everyone a full transparent look at the system and rewards.

Cheers,
David

Great news I set my Rakeback up some time ago. This announcement makes me calmer about on what the papers have been saying the last few weeks.

Can you please shed some light on delayed withdrawals across Merge network? Players are seriously worried about getting paid at this point. While I do not buy into the mass hysteria yet, it would be helpful to get your take and calm people down so everyone can focus on playing poker again. Thanks!

Unfortunately, I am not sure exactly what the issues is across Merge but I would assume that most players get a pending approval for their checks because they need to get their account verified via ID.

In the case of our players, I try to minimize their head bang by just getting a confirmation on if the ID was upload properly etc. In terms of the check mail outs, its slow and random, some players get them in 2 weeks, others in 6 weeks.

It's really hard for me to speak on behalf of the network here because I think a lot of it comes down to the surge of new players and just getting them through the process one time properly; so many of players wanted to do player to player transfers etc, which required the same ID verification and it was a pain in the butt, but I walked through it with them until it was done. Now they are happily transferring to each other. But, if this support isn't there, then what has happened is that your pending cash out is pending only because no one has gotten around to telling you what is missing from your ID documents.

One player came to me after waiting 3 days from support, check their account and its say on their account that they were missing the signed verification form, but unfortunately that player never got an email back saying that they missed this. So anyway, we sorted it out and a day later the a check was approved. And I think there are many such cases like this; in terms of Hero we are just getting people through this bottleneck a bit quicker.

What I would suggest is twofold for those on the network and NOT with Hero:
1. make sure all the ID is photo or scanned in colour and not cut off
2. make sure you fill out the verification form and sign it
3. upload it yourself through the player admin (account verification/file upload)
4. then email support asking them to do 2 things: 1. verify your account ID & also 2. approve your pending check cash out.
5. Then after one day if you don't get a reply, come to twoplustwo and if your site has a sponsored thread, PM the site representative about the issue.

With Hero: it would be nice if you did the above, but once you've done it, skip #5 and just email directly marketing@heropoker.com and I'll chase it up for you personally and check over your account etc. but even if you don't do it like that, we can just walk it though together (but you're still going to have to do that all anyway- no avoiding it)

Now lets say you get the check mailed to you:
I know a few of my players have cashed out, but 1 player had a bounced check recently, but we're working it through and we're going to cover the cost of the bank fee and Hero is going to cover the cost of the second check. Now I've been told pre black friday this has happened before even with FTP/Stars, that being said, damn if that doesn't scare the crap out of players nowadays. So I'm doing my own investigation as well, as in this case, I'm a client of Merge's as well (but again, you all know I'm a Merge shill and I think they're doing a great job as a network), and during this time period, there just can't be errors like this. But since I have a relationship with my player from when he first opened the account, we're able to work it through.

That being said, I know some of our players have cashed out successful via check (I'm sure of that or else I would have heard about it), but again, we're in a different case with Hero because our players size is quite reasonable; I likely only get about 100 cases as day escalated to me, with 98% resolved in 1 min. But to close:

As long as you get past the first account verification and check, things will be fine, but it is a definite bottle neck at this point and it has nothing to do with the financial issue, but rather again, a bottle neck in the manual nature of new players getting verified. But again, I'm not sure if that is the issue you are really addressing, I don't read the other Merge threads actually.

Cheers,
David

WRT the waitlist system on the merge network.

Can you put in word to possibly find a solution for when there is a deep wait list on an empty game to try and get the players on that list to fill the table. This happens because players like myself choose wait list for every game with like minimum of 5 players, so it won't ask you to sit at any empty table. I figure some people will already found a game and choose not to sit, but if there's like 8 people waiting for an empty game, most likely six would want to sit immediately. So if there could be an option for choosing to take that seat at the empty table when the others choose as well so its a full game. Obviously you don't want it to ask you to join and then be the only one there and thats why the list gets deep on an empty game, but there should be a way to get the game full from the wait list players.

Sorry i realize that probably it worded weird, but I don't know how else to describe this situation.

edit: for example, right now i'm waiting for a game to fill up that I built a stack at, one guy is heads up with me and 4 are on the list, six handed table, so those 4 are waiting for more players to join the game but if the all had the option to join the game now, the game would be full

2nd EDIT: Now I have 3 people in my 6 handed game, and 5 are on the wait list! I think that makes it more clear why this doesn't make sense, the game should be full now.

also is there a full list of the chat animations somewhere, you know the cool ones, like it's a trap, whosyourdaddy, card dead, and stuff? I know the answer probably is no, and you have to randomly find them in the chat but I really want some new ones

any way you could get one of the dudes in charge of chat to give you a list of the most newest ones?

I know this isn't really important to poker, but I just like to play one table for a long period of time, and especially when theres a fish, the animation things are an easy way to keep them engaged.

any particular link we should use to sign up for rakeback?

Is there a way to access our player admin without going through the client? I'm at work, and I want to print out the identity verification form, but there doesn't seem to be a way to log in or download the form from heropoker.com .....

supervened: PM the HeroCEO, I never went to any links either, but he set my account up so that I would receive rakeback.

ak: try this link:
https://heropoker.playeradmin.com/ph...ification.html

Thanks for clarifying all of this David. I really like the way you have handled things up to this point and I look forward to getting some grinding done. Regards