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***Hero Poker CEO Official Player Relations Thread*** ***Hero Poker CEO Official Player Relations Thread***

05-15-2011 , 08:29 PM
Right on, thanks again for the tourney, David! Nice little starting roll. Micro grind, here I come!
05-15-2011 , 08:57 PM
western union worked fine for me. DAVID, can u please put the $15 deposit fee in my account. i thought it was gonna be $12 but it was $15 for some reason thanks.
05-15-2011 , 09:06 PM
Quote:
Originally Posted by ak7062
Right on, thanks again for the tourney, David! Nice little starting roll. Micro grind, here I come!
I'm gonna turn the hundred into a million. Thanks.
05-15-2011 , 09:09 PM
Quote:
Originally Posted by Poopy_Pants
western union worked fine for me. DAVID, can u please put the $15 deposit fee in my account. i thought it was gonna be $12 but it was $15 for some reason thanks.
You thought wrong.

I hope you're not in cahoots with the WU rep.

Last edited by blue_water; 05-15-2011 at 09:31 PM.
05-15-2011 , 09:14 PM
anyone figure out how long it would take to grind off bonus yet lol
05-15-2011 , 09:26 PM
Yes, David, would you explain the $100 playthrough bonus achieved by cashing in the 30K + 30k freeroll? Is there an expiration, and how is it cleared?
05-15-2011 , 09:36 PM
can I get rakeback? I signed up for rakeback on a bunch of sites from raketherake but I haven't deposited or played at any of them. I think one of them was a merge site, but no deposit or play at any.

Can I get rakeback through Hero instead?
05-15-2011 , 09:37 PM
No telling how everything shakes out later, but I think we're seeing the beginning of something big here with Hero. I wasn't there when Stars first got rolling, but I can imagine this bears a lot of similarities. And traffic is going up steadily too it seems.

FTR I'm just an average player who busted out of the Spartan freeroll, not some shill.
05-15-2011 , 09:39 PM
Quote:
Originally Posted by TeddyKGB45
anyone figure out how long it would take to grind off bonus yet lol
http://www.heropoker.com/en/experience/rewards

$750 in rake/tourny fees to clear the 100 from what the site says.

For those wondering where they can view the bonus dollar balance -
Log into Hero>Player Admin>Bonus Exchange on left side under your account.

It also doesn't show any expiration date.
05-15-2011 , 09:43 PM
Quote:
Originally Posted by threebanger
No telling how everything shakes out later, but I think we're seeing the beginning of something big here with Hero. I wasn't there when Stars first got rolling, but I can imagine this bears a lot of similarities. And traffic is going up steadily too it seems.
Keep in mind that Hero has to answer to and depend on Merge.

Poker Stars sets their own rules.

But all in all, I'm sure things will work out well for Dave.

Last edited by blue_water; 05-15-2011 at 09:54 PM.
05-15-2011 , 09:50 PM
Can you explain what a cash rebate is? For instance, when getting to level 50, there is a $10 instant cash bonus and a $15 cash rebate. I assume the $10 is instantly credited to account? or is it a bonus that has to be cleared?
05-15-2011 , 09:52 PM
Thanks for the free hundy.

Please add a place we can see our balance in the lobby, like Pokerhost has.

Thnx again.
05-15-2011 , 10:06 PM
Hi David,

Thanks for setting up the freeroll today. Lots of fun

(1) Is there a time limit on the $100 playthrough bonus won in the $30K + 30K freeroll?

(2) Is there a time limit on the initial deposit bonus (100% up to $600)?

(3) Do those two bonuses clear concurrently?

Thanks in advance for your answers
05-15-2011 , 10:47 PM
Quote:
Originally Posted by Coy_Roy
Thanks for the free hundy.

Please add a place we can see our balance in the lobby, like Pokerhost has.

Thnx again.
To see your balance in lobby, click settings. There is a check box for this. The balance is small (its the same on all skins), but it is there.
05-15-2011 , 10:48 PM
Quote:
Originally Posted by CountingMyOuts
Hi David,

Thanks for setting up the freeroll today. Lots of fun

(1) Is there a time limit on the $100 playthrough bonus won in the $30K + 30K freeroll?

(2) Is there a time limit on the initial deposit bonus (100% up to $600)?

(3) Do those two bonuses clear concurrently?

Thanks in advance for your answers
Is there an initial sign up bonus?
05-15-2011 , 10:52 PM
Guys, I had to take a 1 hour power nap cause I was hitting the 30hour mark, will get to PM and questions now.
Cheers,
Dave
05-15-2011 , 10:52 PM
Quote:
Originally Posted by FutureInsights
To see your balance in lobby, click settings. There is a check box for this. The balance is small (its the same on all skins), but it is there.
Thanks, that helps a lot.
05-15-2011 , 11:06 PM
Quote:
Originally Posted by FutureInsights
Is there an initial sign up bonus?
http://www.heropoker.com/en/support/faq
05-15-2011 , 11:07 PM
Thanks HeroPokerCEO - banked my hundo - much appreciated!!!
05-15-2011 , 11:18 PM
Quote:
Originally Posted by LTT777
Just want to say thank you to Dave. You have been great in our communication together. The tourny was fun and although I was in the top 10 at the time of cashing I appreciate that 300 people get paid the same. So thank you again.

I apologize if this has been discussed here already (sure it has) but what is the 100$ playthrough bonus. Did they basically award us 100 in cash and then another 100 to unlock via bonus?

Thanks!
Hey no worries and I should have been clearer about it, the $100 is in cash and $100 is in play through bonus. The play through bonus gets paid out in $5 increments for every 375 VIP points, and I'm not going to sugar coat it, it ain't easy and super human on rake, but the network has asked us all to make sure bonus standards are set for the moment while we go through this transition period so they can finalize new policy.
1. It had a 3 month expiration date
2. Located in Bonus section of Player Admin
3. Will just pay out as you play
4. Will expire if you withdraw anything
5. And I know it's not ideal, but I didn't want to put any restrictions on the $100, so this was the compromise.
05-15-2011 , 11:19 PM
Quote:
Originally Posted by Poopy_Pants
western union worked fine for me. DAVID, can u please put the $15 deposit fee in my account. i thought it was gonna be $12 but it was $15 for some reason thanks.
Just pm your user name and I'll sort it out asap.
Thanks,
David
05-15-2011 , 11:22 PM
Quote:
Originally Posted by blink20
can I get rakeback? I signed up for rakeback on a bunch of sites from raketherake but I haven't deposited or played at any of them. I think one of them was a merge site, but no deposit or play at any.

Can I get rakeback through Hero instead?
Guys, for the bonus question, just answered it above in the previous posts, but the short honest answer is that it isn't easy.
And if you want to just confirm your RB is possible on Hero, just PM, I don't have access to the network, just my own players, and won't know until we actually try to apply the RB to your account.

Cheers,
David
05-15-2011 , 11:22 PM
Quote:
Originally Posted by CountingMyOuts
Thanks

Quote:
Originally Posted by Hero Poker CEO
Hey no worries and I should have been clearer about it, the $100 is in cash and $100 is in play through bonus. The play through bonus gets paid out in $5 increments for every 375 VIP points, and I'm not going to sugar coat it, it ain't easy and super human on rake, but the network has asked us all to make sure bonus standards are set for the moment while we go through this transition period so they can finalize new policy.
1. It had a 3 month expiration date
2. Located in Bonus section of Player Admin
3. Will just pay out as you play
4. Will expire if you withdraw anything
5. And I know it's not ideal, but I didn't want to put any restrictions on the $100, so this was the compromise.
If they are using the current standards, than depositing would override the tourney bonus, can't build on with Merge.
05-15-2011 , 11:24 PM
Quote:
Originally Posted by etothemc2
Can you explain what a cash rebate is? For instance, when getting to level 50, there is a $10 instant cash bonus and a $15 cash rebate. I assume the $10 is instantly credited to account? or is it a bonus that has to be cleared?
It is the same like the deposit bonus, so you get $10 cash and then you have to play off the $15 and get it in $5 increments as you play.
05-15-2011 , 11:29 PM
Quote:
Originally Posted by CountingMyOuts
Hi David,

Thanks for setting up the freeroll today. Lots of fun

(1) Is there a time limit on the $100 playthrough bonus won in the $30K + 30K freeroll?

(2) Is there a time limit on the initial deposit bonus (100% up to $600)?

(3) Do those two bonuses clear concurrently?

Thanks in advance for your answers
Thanks for answer the lobby balance question for me, Yes in the settings in the game lobby.

1. It should be 3 months expiry date, even if it doesn't say, it should be, but if you do with draw, the bonus becomes invalid
2. Yes, it should be 3 months as well.
3. Yes, but what happens is that the total amount for each increment gets cleared a the same time, so you need to clear both requirements to get 1 release: example $100 deposit bonus and $100 cash bonus, both pay out at $5 each, but since you have 2, you'll have wait until you hit $10 worth of accumulated points, then you'll get a $10 pay out instead of $5 then $5, and both bonuses will have simultaneously move to the next increment. (eek, clear as mud?)

Cheers,
Dave

      
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