Open Side Menu Go to the Top
Register
***Hero Poker CEO Official Player Relations Thread*** ***Hero Poker CEO Official Player Relations Thread***

07-16-2012 , 12:09 AM
dave mentioned awhile backthat the asia pacific freerolls had less than 20% entrants from that side of the world. its just not much value in shifting the games from american times in my opinion.
07-16-2012 , 03:37 AM
Quote:
Originally Posted by Synergistic Explosions
Maybe the two freerolls could be spaced out 12 hours apart instead of three. That way more people around the world could partake. Maybe even rotate each day between the triumverate and the other so both sides of the world are treated the same. Right now it's perfect for Americans but it kind of discriminates against ROW I can see now. Whatever works fairly for all is what should be looked into. Americans shouldn't get all the best times, even if I'm an American.

Personally, if I had any say, I'd get rid of the $1 sngs and use that money for a ROW $100 freeroll. I played in those $1 sngs and I don't get what the value is. Seems silly to spend so much time trying to win a dime or a few quarters. Someone pro these please explain why you like them so I can understand.
1$ sng are kinda a beginners games not to boost somebodys stack but for newbies to learn and maybe make a few dollars like the funsteps .butif u watch most are same players all the time . was 2 other mtt and tri games in our morning but they got cancelled for now shrug be nice to have eom back but whatever
07-16-2012 , 04:06 AM
The number of players in the Asian pacific freerolls were the same as the American ones, that's because Americans on the west coast, Alaska, and Hawaii, found them to be the perfect time to play. So I see no reason not to put one of the freerolls at a latter time if it means helping out both western Americans and Asian Pacific players.
Win win for the site IMO. Besides, attracting ROW players should be a priority for long term health of the network. There are just to many Americans right now. Anything that would bring in ROW players is a big plus.

Wow, 57 entrants to the daily Chosen Ones tonight. New record by a wide margin.

Last edited by Synergistic Explosions; 07-16-2012 at 04:23 AM.
07-16-2012 , 08:00 AM
Hey Guys,
Hero Poker will be down for 2 hours on Tuesday July 17,
2:00 to 4:00 Server Time.
Also the $25,000 Daily High Roller will run at 19:00 server time, not 20:00 for Monday.

Btw we had our biggest day ever yesterday, we've always been growing, but as of late its been considerable. Thanks for all the support and I hope that by August you guys will be able to see that we've been working hard to set things up better for all of our players on a number of different levels.

Best,
Dave
07-16-2012 , 08:50 AM
2 questions:

1. When I click my cards they are hidden? Why would I want to hide my cards from myself?!
2. Can i somehow consolidate the seven thousand (approximately) "fast fifty" tickets I have accumulated?
07-16-2012 , 10:02 AM
Quote:
Originally Posted by YouGoTGoT
2 questions:

1. When I click my cards they are hidden? Why would I want to hide my cards from myself?!
2. Can i somehow consolidate the seven thousand (approximately) "fast fifty" tickets I have accumulated?
1. I agree.
2. email rewards@heropoker.co.uk and you get them consolidated into cash minus the admin fee.

Cheers,
Dave
07-16-2012 , 12:46 PM
we used to have dozens of $5 golden apple freerolls....now that you cut them to $1 it seems like we get 2 or 3 a day.....can you pump them up to $2 or $3 maybe we can generate a little more interest?......thank you........frank
07-16-2012 , 04:43 PM
Quote:
Originally Posted by Hero Poker CEO
Hey Guys,
Hero Poker will be down for 2 hours on Tuesday July 17,
2:00 to 4:00 Server Time.
Also the $25,000 Daily High Roller will run at 19:00 server time, not 20:00 for Monday.

Btw we had our biggest day ever yesterday, we've always been growing, but as of late its been considerable. Thanks for all the support and I hope that by August you guys will be able to see that we've been working hard to set things up better for all of our players on a number of different levels.

Best,
Dave

Great news! I think it's will keep growing. The Chosen Ones really are the best promotion around. Once people figure it out fully, I see nothing but more growth, (and maybe a monthly Chosen when the number of players get huge?)
07-16-2012 , 04:45 PM
Just tried to deposit with my visa and got the following message
Can not submit visa you are not eligible for the JULY75 bonus.

Ok does that mean my visa will not work at all or just that i'm not allowed to get the bonus? If i'm not allowed to get the bonus my question would be why? If it matters this will be my first deposit.
07-16-2012 , 04:56 PM
I think the July75 is for reloads. First deposits get the 600 bonus which is better I think. At least that is what is listed on their home page. http://www.heropoker.co.uk/
07-16-2012 , 05:02 PM
Quote:
Originally Posted by Synergistic Explosions
I think the July75 is for reloads. First deposits get the 600 bonus which is better I think. At least that is what is listed on their home page. http://www.heropoker.co.uk/
What is the bonus code for that and what is the minimum deposit? I'm just a unl player. Sorry for asking but i checked the the promo link at the hero poker site and it didn't say anything about it.
07-16-2012 , 05:24 PM
FML transaction denied. I'll try click2pay but i'm not sure if they even take americans anymore.
07-16-2012 , 05:49 PM
Quote:
Originally Posted by grumpy64
FML transaction denied. I'll try click2pay but i'm not sure if they even take americans anymore.
Do a WU cash deposit, quick and simple.
07-16-2012 , 06:31 PM
Quote:
Originally Posted by Hero111
Do a WU cash deposit, quick and simple.
Car is in the shop so no way to get to the local agent. All is not lost though i called the wu toll free number and they said once i have transfer number just call them and i can use my cc over the phone. Wu will take the money from my cc and send it to hero. Of course i didn't tell them it was for a poker site.
07-16-2012 , 07:57 PM
Quote:
Originally Posted by Hero Poker CEO
Hey Guys,
Hero Poker will be down for 2 hours on Tuesday July 17,
2:00 to 4:00 Server Time.
Also the $25,000 Daily High Roller will run at 19:00 server time, not 20:00 for Monday.

Btw we had our biggest day ever yesterday, we've always been growing, but as of late its been considerable. Thanks for all the support and I hope that by August you guys will be able to see that we've been working hard to set things up better for all of our players on a number of different levels.

Best,
Dave
Congrats on the new numbers dave; but I was just wondering what exactly is 'server time'. Now with the new software I have changed my timezone on the software and I think I'd like to change it back to the 'Server' time just so that I can better track when Americans will be online and when things like this will be occurring; thanks.
07-17-2012 , 01:28 AM
1) how can I find out if I'm eligible for the initial deposit bonus? (pretty sure i've never deposited but I created an acct a long time ago)

2) What is the bonus code?

3) do u offer rakeback? If so, how can I find out if my acct is setup for it?

4) If i use WU to make the deposit, do u reimburse for the WU fees ?
07-17-2012 , 03:03 AM
Quote:
Originally Posted by TheJunkie
1) how can I find out if I'm eligible for the initial deposit bonus? (pretty sure i've never deposited but I created an acct a long time ago)

2) What is the bonus code?

3) do u offer rakeback? If so, how can I find out if my acct is setup for it?

4) If i use WU to make the deposit, do u reimburse for the WU fees ?
Yes you are eligible for the initial bonus, don't remember the bonus code think it might go on automatically but if it doesn't email em they will sort it out and put it on for you, yea just email Hero and they will set you up on rakeback, they will reimburse WU fees if you deposit more than 100$ I think that is still in effect.

Last edited by Hero111; 07-17-2012 at 03:11 AM.
07-17-2012 , 04:39 AM
2 hours down time? Woot, another 10k freeroll, lol, jk. I do want to point out a bug that's probably on all merge clients, but definitely on Hero on Mac OSX. The event notification half of the time gets stuck until you close or restart the client. It's annoying, and I'm rarely on OSX, but it's still a bug. Just thought you'd like to know.

Event Notification is the thing that tells you about tournaments about to start, generally with huge overlay. It's yellow. Not a big deal unless you tile multi tables, then it takes up precious screen real estate.
07-17-2012 , 01:09 PM
Quote:
Originally Posted by TShark
Congrats on the new numbers dave; but I was just wondering what exactly is 'server time'. Now with the new software I have changed my timezone on the software and I think I'd like to change it back to the 'Server' time just so that I can better track when Americans will be online and when things like this will be occurring; thanks.
please address this Dave?

thanks!
07-17-2012 , 01:27 PM
Server time is EST/CDT (Merge does not observe DST). At the time of this post, server time is 12:27
07-17-2012 , 03:23 PM
Does the reload bonus in July clear slower for rakeback players (since you earn VIP slower)?
07-17-2012 , 05:45 PM
Quote:
Originally Posted by CountingMyOuts
Does the reload bonus in July clear slower for rakeback players (since you earn VIP slower)?
Yes. Because you earn VIPs slower. You got it right.
07-17-2012 , 06:03 PM
i'm confused i emailed support through the hero client yesterday to ask how to get the first deposit bonus or any other bonus for that matter and this is the respons that i got back.

Thank you for contacting us.

In regards to your inquiry, currently we do not have any bonuses available for Hero Poker, as soon as we do have a bonus we will be informing you.
07-17-2012 , 06:09 PM
just had a quick question. I mainly play limit at the moment and am thinking about doing a 100 dollar quick cash deposit either at wu.com or by calling wu with the mtn once i get it. Anyway i can only play 1-2k hands a day. So my question is can i clear the bonus play 5c/10c limit playing that amount of hands everyday? If not how many hands would i need to play. Of course if the first deposit bonus actually is gone then i guess the question is kinda moot.
07-17-2012 , 06:53 PM
Says on their website theres a signup bonus. So I'm sure you will get it if you deposit. Hurry and get your VIPs so you can enter the Chosen Ones.

      
m