I suggest travelling to 2015 and contacting them. In the absence of time travel, unfortunately, PokerStars is now regulated by the incredibly low-end and untrustworthy Maltese Gambling Authority, so you have no easy regulatory recourse.
Here's my advice
if you are serious about getting your money back. Other people have posted on here and whined in a pseudonymous manner without being serious about getting their money back. If you happen, by some unlikely chance, to be serious about this, then here's an option.
Quote:
Originally Posted by Josem
K2AA72,
Sorry, you're just going to have to wait if you want that money back. If you believe they're being unreasonable and you want to escalate your demands, then you have the option to formally demand the return of your money.
If you wanted to pursue this, you could write (physically, on paper) to
TSG Interactive Gaming Europe Limited (C54266)
Villa Seminia,
8, Sir Temi Zammit Avenue,
Ta' Xbiex XBX1011 Malta
You can verify that the above address is legitimate by checking their Terms of Service here: https://www.pokerstars.com/tos/
I suggest writing in both your native language and English.
-Include the date you are sending your letter
-Request the return of your money within a specified period (7/14/30) days as you deem appropriate
-Include your real name and home address
-Include your User ID
-Inform the company that if they do not return your account balance, you will contact the Maltese Small Claims Court (balances up to €5,000)
-Photocopy the letter after you have signed it and before you post it, and send a scanned copy of the letter to support@starsaccount.com
Ideally, they will return your money.
If not, if you live in the EU, then may be able to use the Maltese Small Claims tribunal to demand the return of your money.
The procedure is detailed online here:
https://www.gov.mt/en/Life%20Events/...ll-Claims.aspx
You will need a copy of the letter from above.
The goal of course is to avoid the court process. The goal is to get you your money back, not to go to court. If the money is truthfully owed to you, the company is likely to give you your money back to avoid the risk of dealing with this in the small claims court.
This is not expert advice. If you want expert tax or legal advice, see an accountant or lawyer and don't rely on free online sources in anonymous internet forums
(edited a quote of my original post as highlighted in bold)
I had a technical problem with Google recently, and found that writing to them on paper resolved the issue - because it circumvented the automated systems that they set up to prevent human staff from acting on customer's problems.
