Hello

Recently a friend of mine who lives in the UK played a pokerstars tournament whilst he still had his VPN connected once he realised he turned it off and in turn stars have blocked his account wether or not he should be blocked is not the point of the post

I since have tried to withdraw from my stars account and realised I have been blocked also from withdrawals and deposits and I think this is absolutely ridiculous. I received an email to state my association with my friend and then once I did got an email back saying I haven’t passed security. I have 900 dollars in my bankroll and would like to take it and play on another site

Some general points here:
-You should keep records of all your communication with the operator.

-You should proof read what you write to them (and post on this forum) before sending/posting it. Make sure that a stranger can understand what you are saying. Imagine that you're writing to someone who is smarter than you, but who knows nothing about the issue at hand.

-In the first instance, if you are unhappy with their initial decision, contact them directly, and let them know why.

-If, after directly explaining your point of view, you continue to have a dispute, ask for the issue to be escalated for re-review.

-Many legitimate gaming operators have licenses from Governments where they "operate". In the case of many online operators, the jurisdiction that they "operate" in are where their servers are located. If you continue to be unhappy, you can approach the regulator with your concerns. You can obtain the contact details either by searching on the internet, or by asking the gaming site to give them to you.

-If the regulator is not an option, or does not satisfactorily resolve your concern, you may be able to consider taking legal action. Please consult a professional legal adviser for further assistance with this.

-You'll get more sympathy from the forum if you post - clearly - a copy of all correspondence with the site.