Hi guys, I'm Esteban (username Richads) an amateur poker player and after talking with some pro's, (can give theirs names if they want to be involved in this) they strongly suggest me to post my story in here. So let's go, this should be kinda long.
I was playing some $25/$50 on GGpoker's Vip Tables. I had all my bankroll on the site (which after some reflexion is a dumb move )
. I went all in on the turn after calling Stefan Burakov's all in with K8. He shows AK.
Then, running options appeared, I didn't press any button and it started running 3 times (after the 5 seconds time laps period). I was playing on my iPhone XR. The hand was on the june 28 2020 and after that they put their server on maintenance........ GGpoker can maybe give you the answer to that?!?!
It ran 3 times but, according to the screenshots, you can clearly see that he declined the option (he was 94% favourite and I was 6% with the K8) so I lost the 2/3 of the pot. I'll put the hand history in.
So I guess he should have at least taken the insurance, in my reflexion, why would he agree to run it 3 times if he can buy the insurance for like nothing and have his cash back if an 8 comes on the river. This is what I'd do if I was him.
I'll let you guess what was the river card , an 8!!!!! I was so happy that I sucked out him, then came the 2 others river cards.... WHAT THE HELL.
This is frustrating, because I argued with the technical staff and they said that the play was correct and it has a '' glitch '' with their hand history system. They sent me a forged hand history as an argument and they fastly closed the argumentation which I believe that it not a good way to treat their custumers.
I'll insert the screenshots I took the hand (from mobile and PC (to make sure that it wasn't a screen glitch) and I'll add their respounce, and other things that you guys need to understand how bad I feel right now
I hope someone can help me having the 2/3 of the pot back (almost 7k usd that is a lot for me)
And if you guys have more questions related to this, that will be a pleasure to answer to them.
You can write to me on Facebook and twitter.
the first one
https://www.noelshack.com/2020-49-2-...-version-1.jpg
the second one
https://www.noelshack.com/2020-49-2-...ed-me-that.jpg
the 3rd one
https://www.noelshack.com/2020-49-2-...-version-2.jpg
the 4th one
https://www.noelshack.com/2020-49-2-...-is-forged.jpg
the 5th one
https://www.noelshack.com/2020-49-2-...le-version.jpg
and the conversation on the discord :
https://www.noelshack.com/2020-49-2-...blocked-me.jpg