Another poster suggested this might be broadly helpful to first-time posters who have a dispute with a poker advice.


Situation: You have a dispute with a poker site.

Advice:

-You should keep records of all your communication with the operator.

-You should proof read what you write to them and post on this forum before sending/posting it. Before you click 'send' or 'post', read what you have written out loud. Even better, get a friend to read it out loud as well.

-Include paragraphs and punctuation. Imagine that you are explaining this story to someone who is smarter than you, but who knows nothing about the issue (for example, a trusted parent, aunt or uncle).

-Write in your native language, let the operator worry about translating it.

-In the first instance, if you are unhappy with their initial decision, contact the site directly, and let them know why.

-If, after directly explaining your point of view, you continue to have a dispute, ask for the issue to be escalated for re-review.

-Many legitimate gaming operators have licenses from Governments where they "operate". In the case of many online operators, the jurisdiction that they "operate" in are where their servers are located. If you continue to be unhappy, you can approach the regulator with your concerns. You can obtain the contact details either by searching on the internet, or by asking the gaming site to give them to you.

-If the regulator is not an option, or does not satisfactorily resolve your concern, you may be able to consider taking legal action. Please consult a professional legal adviser for further assistance with this.

-You'll get more sympathy from the forum if you post - clearly - a copy of all correspondence with the site.