Good evening. I would like to share with you my situation that occurred on the GG network. First, let me introduce myself - my name is Evgeny. I have been playing poker for over 5 years, specializing in spin and go discipline, currently playing limits 50+. In November 2023, I started playing spin and go $100 on Betkings. Everything was fine until February 2024. On February 19th, I played regular session, and at some point, I noticed that for a long time, at all tables, I was only getting multipliers x2. I noticed that other players were actively using insurance in every tournament. Insurance is an option that allows a player to receive a refund of the buy-in in case of a 2x multiplier. Naturally, I also started doing the same because playing without insurance with such multiplier structure is simply unprofitable. The next day, my account was frozen. For over 5 weeks now, I have been unable to withdraw my money from this room. Of course, I am not the only regular player who has faced this situation.

On February 20, I wrote to support to find out the reason for the freeze. There was no response from the room. Recently, I learned from my affiliate that this case is closed. I and several other regulars were accused of being involved in a hacker attack on GG servers.

From my side, the situation looks very simple: I played my session, noticed that the conditions changed from normal to unique, and quickly adapted to the new conditions. No hacker attacks, no violations of the room's rules! I still don't understand why my account was frozen! Why were my funds taken away, and why don't they even respond to my emails? It's inexplicable!
I consider the accusation of a hacker attack to be absolutely groundless and disrespectful to any player! I want to get my account fully unblocked and definitely restore full access to my funds!
I would like to add that there are precedents for other players who also took advantage of this bug and returned to the tables within a few days! Why was I identified as the organizer of the attack, while other regs were simply let go? This is complete lawlessness!

I want to file a complaint with the GG regulator about this situation because I consider this accusation unjustified. Have any of you had similar precedents? What advice can you give in this situation? Does anyone have contacts of players who also got frozen for an imaginary reason? Or do you have advice on how to properly contact the regulator? Where to write and how?

So you abused the bug in ggs client and you are for real surprised you got canned lol.

For those who don't understand the economics of spins, let me explain that in 2x multipliers, all three players lose; it's like a casino with huge commission. Therefore, playing at 2x, any regular player loses significant money. And if it's only 2x, it means they're losing it rapidly.
When I realized that due to the current frequency of multiplier outcomes, I had lost a considerable sum of money, and seeing that many around were taking insurance at every table, I too started playing with insurance.

In GG, a significant part of rakeback is the mines. And a regular becomes somewhat a hostage of the chosen mine, because if you don't play through 100% within the chosen time (maximum 8 hours), you lose 100% of the rakeback amount (on the highest mine, it's $700). So, not all regs can just stop playing because the software is bugged, because we all know - if a player can't finish their mine due to such a software bug - sorry guys, you need to pay me the cost of the mine because I wasn't playing to not exploit you. GG ignores such issues; they don't provide any compensation in their system except in cases where the player physically couldn't play. So, I am being accused of exploiting a bug of the room, on which I previously lost a substantial amount. In a situation where no one would have compensated me for my losses if I hadn't played at all.

I am even willing to return the part of the money I gained due to the bug. It's not essential for me to keep it; I can agree that it should belong to the room, provided that they compensate me for all my losses and restore full access to the room and my funds.

Wow, it's really amazing that I found you here. I have an identical situation with yours. My nickname is on BetKings (goBpushguys). I was also banned for using insurance and accused of hacking. I think it's crazy. I lost a lot of money that night until I started using insurance. Let's get in touch in person and think about what we can do?

Go pm bro

Hi, I am writing here for help with my ggpoker account. My ggpoker account was frozen about 2 months ago. Since my account was frozen, I have not received any emails from them. I had $20,000+ in my GG account when they froze it. Two months ago, I connected to GGPoker and observed that it had 3-4 jackpots of $5000 with Spin n Go at $100, which had been won quickly. I then decided to give it a try. After 6-7 spins and go , I could see that only the $200 had fallen. I then took out insurance to protect myself. This lasted for about 30-40 minutes. I finished up around USD 8000 during the 30-40 minutes that it lasted. At the time I didn't understand what was happening, it all happened so quickly. The next day, my GG account was frozen, and I never received any email from them. I wondered if receiving help or advice or what to do after this situation is possible. I have been playing GGPoker for a while and have never encountered any issues before.

Now after reflection, I can say that it was due to a lag in their system. This lag should not punish me or steal the money I had in my account before this day. Even if they would have asked me to take back the 8k that I did that day I would have accepted without hesitation, but I have received no email from them since and my account is still frozen.

THANK YOU.

So you abused the bug in ggs client that made only 2x happen in spins and by taking the insurance you auto profited from the bonuses. And somehow you are surprised that you got canned lol.

n1

Gold_0019 how are you? What's the news on your case?

Hi, loser, I have the same situation until I found a way to solve it. What was your nickname on BetKings?

If I'm understanding it right and there's a bug on GG's end only giving 2x's. And he didnt cheat but stayed within their rules just took insurance it's GG's problem and they shouldn't ban someone for that

Yes, they know that it was a mistake on their servers and they lost money because of it, and in order to compensate for their losses, they decided to accuse some of the players of a "Hacker attack on the servers" and confiscate their funds.

ive ROFL in the it all happened quickly