Hi everyone, today I want to tell you about a situation I encountered in October 2023 on the ggpoker platform. On 03.10.2023 I finished my evening session on nl 25-50 as usual and went to bed (I had 2330$ in the cashier). When I woke up on the 23rd and opened the gg poker client I found 0 on my balance. Thinking about connection problems I re-entered the client, which did not change the situation. I went to the cashier and found that on 04.10 at 12:18 from my account was made 1 bet in American roulette in the amount of 2330 $. This bet, of course, I did not make, sleepwalking, I also never had a disease. In support after my appeal confirmed the fact that the entrance was made from another ipi. The computer check of malicious software did not find any malicious software. In further correspondence with support I immediately made it clear that I am to blame for this problem myself as I did not include two-factor auntefekatsiya and how to either help or investigate refused. Of course, I agree with this from some side. But it still seems to me that it is wrong to shift the responsibility completely to the player and cover up their own security problems and fraud in their network. Especially for a room with such a reputation and ambitions. Also interesting and the fact that every time I log in from a new device, after the previous session password I am asked again, but not this time. And based on the data from the forums this problem is becoming more and more popular. Please forgive my english. What do you think?

PS be vigilant and do not mistakes. Peace

This is 100% your fault. I don't think sites should refund players who don't 't use 2fa when it's possible.