Hello This is my first post on an English-speaking forum. I've encountered an unpleasant situation with the GGpoker room. They blocked my account unjustly for using RTA, and they are not in a hurry to withdraw the funds. I have never used any prohibited programs or auxiliary software.

A brief introduction about myself: I am 22 years old and my nickname on GGpoker is Fullpain. I started playing spins four years ago, starting from the lowest stakes ($0.25), maintained a blog on a Russian-speaking forum, and became recognizable in the spin community there. Over time I climbed to the $5 limit, joined the school of the well-known coach nice2meet885, and by the end of the contract in May 2021 I was already playing on the $100-500 stakes on Partypoker. https://imgur.com/a/jLy5quf
I am a member of the Steel Phoenix pool; here is the link to my Russian post https://forum.gipsyteam.ru/index.php?viewtopic=174372

In April 2022 I switched to GGpoker and it became my main room after PokerStars left the Russian market. This continued until November 23, 2023, when my account was frozen.
https://imgur.com/a/uvnLDEj
For me this was not a big surprise, sooner or later they had to check my legitimacy, confirm my identity and other standard things for high stakes regular.

On the same day I replied to GGpoker's email with their request to provide the necessary documents. I sent it, but it turned out that the security service did not receive my email because I sent it from a Russian email address, presumably due to sanctions. I found out about this a month later, and this time I sent it from Gmail, and they received it immediately. Below, I attach the entire email history with the security service.
https://imgur.com/mJn6JSt
https://imgur.com/a/pdMbAR6
https://imgur.com/a/K3V22R4
https://imgur.com/a/pMFAOFd
https://imgur.com/a/mGojNXW
The decision was made: they blocked my account for Real-Time Assistance (RTA), in other words for using cheats, with the ability to withdraw money. For me this was simply shocking. I was confident that I would be unfrozen because I have nothing to hide. I have never used anything prohibited; I have never opened charts during the game (only after closing the client) and have always been principled and meticulous in this regard. It's even stranger that if the room considers me a cheater, then why allow the withdrawal of funds? It seems like I ran into a security service employee who was not in the mood to investigate my case and hastily decided to close my account. For me the question of a ban in any room is very serious; it's hard to turn a blind eye to it and move on.

I attach my results on GGpoker in spins since my arrival in April 2022, using the SpinLead program.
https://imgur.com/a/EsKsi2G $100 spins: 102,052 tournaments, 9.79 chips
https://imgur.com/a/B4AUNDD $50 spins: 24,823 tournaments, 13.3 chips.
As you can see, my winrates are good on average. I played 12 tables 95% of the time, sometimes adding 8 more tables to protect my leaderboard position. Here is a screenshot of how my session with 20 tables on two monitors could look.
https://imgur.com/a/XNkTnhF
Looking at the screenshot, attention is immediately drawn to the randomizer on each table. Here I explain that before starting to use it, on February 27, 2023, I contacted GGpokerok, the Russian showcase where I play, asking if I can use this randomizer, and I received an answer that it is allowed. GGpokerok written response to this question: I attach the original in Russian and an additional english translation of the text from the screenshot.
Original https://imgur.com/a/cxUkaGZ and Translate https://imgur.com/a/tgammC6
There is no prohibited software here, just a custom-made randomizer that can be attached to the window with numbers and check/bet. https://imgur.com/a/iOuvyNl
English-speaking regulars often wrote to me at the tables that they had reported me. I always immediately wrote to them in chat to find me on Discord and we could talk. I don't want people to feel like they're playing against a cheater; it's a lousy feeling, and I always contacted them immediately. However, apparently, some group or school of regulars started reporting me one after another, perhaps out of resentment or something else. This may have been the decisive factor, maybe some connections of these people with the security service led them to decide to get rid of me for personal reasons.

I tried to resolve the issue with affiliates, ambassadors, people that are close to GG, but to no avail. The last thing I can do from my side is write about this situation here, on 2+2. Maybe there is some chance that by giving my case publicity, I can get a review of my situation and prove that I played fairly without violating any rules.

From my side, I am ready for all possible verification procedures; I have nothing to hide. The money has not been withdrawn yet; it's been a week, they are considering something, although it seemed that the decision to allow withdrawals had already been made. There is a balance of $35,000 - $40,000 in my account.

all i can say that i seen him multiple times in discord poker groups and hes reviewing hands with great understanding of gto concept

lol i love when the cheaters come to 2+2 as a last resort to get their illegitimate funds back. nobody here has any sympathy.

Well truth to be said the highest number of banned accounts for rta, collusion, botting are ex soviet countries. The majority of online sites selling bots or rta software or datamined hands have soviet developer. The last 6 months, gg and ps banned 3-4 head coaches from big soviet mtt schools. If these people who have steady income from coaching are willing to put their reputation on the line i cant even imagine what the average soviet reg is doing to make his 20k-30k euros living. I have never saw gg or ps banning someone for rta or collusion and be wrong

On my personal example I realised that the security service of GG is disgusting, they have the whole 200$ limit filled with RTA + TEAMPLAY cartel, they are playing 2-3 peoples on 1 account NOT from post-soviet countries, all the limits of peoples with multiaccounts, and they ban me, simply because I am Russian. Do not play in this room. On pokerstars this situation is impossible and has never happened, unlike GG.. I will never get banned on pokerstars, or wmx, because there are normal people working in security service in these rooms. I don't know about MTT, maybe there really are a lot of Russian bots, but in spins I haven't even heard about it, mostly Brazilians, Austrians, but not Russians are involved in scams

Maybe there's a forum somewhere to vent your dislike of people living in other countries, but this isn't it. If it's something directly relevant to poker, like belthazorrrrr's, that's fine, but we don't need to clog up the thread with "country X sucks, ban everyone from there" posts. Thanks.

I have always thought that GGPoker gives lots of lenience to players so it's a bit hard for me to believe you are honest. If you are indeed honest, I hope you get your funds though. It's almost certainly the randomizer that got you since I am pretty sure GGPoker can see your screen.

I think they can see my desktop screen, of course, but, my randomizer has been approved by the room itself. I am not new to poker and I am well aware that before using any programm, you need to find out about its legality

If you don't believe I'm honest, just believe me, GG has plenty of cases where they ban grinders and other people for ecology reasons, I'm not the first case, I didn't think it would affect me, I was stupid.

I was allowed to withdraw the money, this post was more for the purpose of writing how GG unfairly banned me than about the money. But as I see it, half of you don't believe me because I'm Russian, the other half because you don't know me well. I realise that if I saw a person for the first time I wouldn't believe him either, but here the situation is such that I have a background of reputation, but not in the English-speaking community, here I am a "no name", unlucky.

I know this players as I play spins on stars 50-250s, UK nationaliity and am in a mainly Russian ev pool and actively scan through different discord google translating **** seeing whats going on, and can vouch this guy does have an outstanding reputation in the community, it doesn't mean he didn't do it. But it does make it 99% likely he wasn't as he was always a winning player at the stakes he played, however as beltazoor said MTT players who are winning have also does same in Russian community. I think they get a bad rep because people get pissed off when sittin gat cash tables for example and theres a bunch of nitty russian regs just grinding for a low bb/100 as they can live off that in there country but really they range all way from nit **** reg to HS bosses, and in past when someone has been caught the whole community has turned against them, and it is rarely someone with a good reputation but it does happen and other regs even russians are the ones who suffer, like Stables with two russian leaders and one of them deciding to bot but not tell the other, that happened in the past. jeopardizing the reputation of the other for selfish game, but fortuantly being wrecked by the community for it. It is not that all Russians are botting/cheating and hiding it and the rest of the community doesn;t care, its generally a select few. I think if he was reported by players with better reputations, e.g other GG poker HS russians or other countries it would make more sense to be supsect. Ofcourse we cannot know who reported him, but I find it reasonable it could be a sour stable and bunch of brazillian regs who ddint want him in there lobby so mass reported him and GG took action, while all other regs likely had no problem and thought he was legit.

i dont know about GG but pokerstars said they cant see your screen. GG is a big site so i think it should be similar

"We do not, and never have, had any means to capture what is on your screen. To do so would be a serious breach of privacy, and we recognise that we must balance invasive detection with what is both morally and legally permissible."

https://www.pokernews.com/news/2022/...ting-41085.htm

I have absolutely nothing against russians or any other country. I was just stating

1) i dont know any case where gg or ps banned someone for rta or collusion and they were wrong
2) explaining where the hatred towards russians might come from shaqa

PS has always been known for good security service. How you could compare the best poker room and dustbin I don't know

To summarise. If you topreg 100-500$ on stars/wmx/party, don't play in GGpoker room. Here you will be banned by a crowd of 100$ lowskills regs just because you play well. Security is at a very low level, doesn't even request video of the game from all cameras like pokerstars does. If you still after my case did not become more careful to look at ggpoker room and decided to play in it, do not keep a lot of money on the balance and in if many lowskilled regs in your limit will send report, you will get a ban. You can find me on very popular discord russian server "Poker Hero" my blog named "scottyrae". Gl Gl. Ty for anyone who believes me!

P.S 200$ limit in this room is completely cartel full of teamplayers which abuse chipdump for PVI and RTA players. Nice one GGpoker, keep ban honest players. You'll be the first poker room where there are no honest players, good goal.
P.S.S on 200$ limit was 1 reg with RTA advertising on the profile image. He was not banned for more than six months despite the fact that there were a lot of reports from affiliates and players

Maybe you played too close to GTO I remember some video someone said that was how GG would detect RTA playing too similar to GTO which might be way easier in spins than other games.

No. I play very exploit strategy with different sizes/range against different groups of regs, very far from "human" GTO, maximum exploit as it is the most profitable against people with leaks. Nevertheless, I know the GTO quite well, but not perfect, some strong 100-500$ regs understand GTO much better than me.