Hey guys,

Recently got an email from full tilt poker as follows:



Hello Walter,

Thank you for your email.

We can confirm that your Paper Cheque cashouts for $300 and $495 were processed on 23 March, and 28 of March respectively of 2011.

We no longer have a relationship with the payment processor who processed your Paper Cheque cashout and we cannot determine the status of the cheque. We are unable to recover these funds on your behalf and are unfortunately, unable to assist you further in this matter.

We apologize for any inconvenience that this may cause you.

Regards,

Lincoln
Full Tilt Poker Payment Services

Disclaimer: We will never ask you for your password, PIN, or credit card information by email.




I was wondering if anyone else was in this situation (I requested checks from FTP, then online poker went down before I could cash them, making the checks uncashable)... Any advice as to what to do / your personal stories?

Thanks,
Walter

i know some Canadians were in a similar situation when ftp shutdown in June 2011 and those checks were still cashable post-shutdown (checks were processed and sent out pre-shutdown, but received and cashed post-shutdown)

u might get more help if u provide some more details

did u receive the checks or made an attempt to cash them? which country is this in?

Thanks for the reply!

I did receive the checks in the mail, and tried cashing them, but the accounts were closed. This all is occurring in the United States. =/

Not much you can do right now since the new FTP doesn't owe you the money. Wait till the remission process starts and then add that amount to your claim with the DOJ. You will need proof though so if you don't have bank statements showing the checks bounced and the statements don't show that you ever received credit for them then I would gather that info. now. And, the old FTP (I think) was the FTP said that all this stuff was credited back so maybe the DOJ knows about it and their balance that shows under your name is currently correct.

GL

I get the feeling this will become the new most popular "form thread" in the zoo for the remainder of this year at least

hey, so I have 3 checks that were uncashed from full tilt. I was told directly by them to not cash the checks because everything was bouncing after black friday. I have now received this email

I hope this email finds you well.

I can confirm we processed the following paper cheques from your Full Tilt Poker account:

Check/Transaction# for $ on March 18th 2011
Check/Transaction# for $ on March 22nd 2011
Check/Transaction# for $ on March 28th 2011


We no longer have a relationship with the payment processor ComTec who processed your cashout and we cannot determine the status of the cashout. We are unable to recover these funds on your behalf and are unfortunately, unable to assist you further in this matter. We advise you to contact ComTec directly.

We apologize for any inconvenience that this may cause you.

Best regards,

Maggie C.
Full Tilt Poker Payment Services

anyone else in this situation?? any advice is helpful

Hi i am in the very same situation but the thing is im not US player im RoW (Mexico).

CLIFFS OF MY PROBLEM:
-Have a bouncing check FTP sent me on 27/jun/11 (still bounces and i still have the check with me)
-FTP wont recover my funds because they cant determinate the status of the check because they no longer have a relationship with payment processor.

How can i sue them?/what can i do to get my money back? ANY help is appreciated

This is the last email they sent me.

Hello, Alejandro.

Thank you for your email.

We can confirm that your Paper Cheque cashout for $xxxx was processed on 3 June 2011.

We no longer have a relationship with the payment processor who processed your Paper Cheque cashout and we cannot determine the status of the cheque. We are unable to recover these funds on your behalf and are unfortunately, unable to assist you further in this matter.

We apologize for any inconvenience that this may cause you.

Regards,

Albert
Full Tilt Payment Services

I'm sorry to hear that I am not the only one in this situation. Please keep posting stories and advice!!!

I'm also in this situation. Requested one on March 30, another on April 8th. One was received, but I was told not to cash it. I still have the paper check. The other was never received at all. I expect the same response as above, but I sent an e-mail as well.

I'm in the same boat, not huge money but waiting on two cheques and emailed FTP a few days ago. Today I heard back about one of them, but I'm only posting because I notice that previous posters did not appear to get contact info for the payment processor. Anyways;

///

Hello (redacted),

Thank you for your email.

We can confirm that your Paper Cheque cashout for $(redacted) was processed on 25/05/2011.

We cannot determine the status of your cheque and advise you to contact the payment processor who issued your check (info@countinghouseltd.com). We are unable to recover these funds on your behalf and are unfortunately, unable to assist you further in this matter.

We apologize for any inconvenience that this may cause you.

Regards,

JohnnyC
Full Tilt Poker Payment Services

///

Was I the only one who got told who to contact? For the record, all paper cheques, Canadian player. Obviously I fired off an email but it's Sunday and I can't reasonably expect to hear back yet.

I wasn't told who to contact just that they no longer have relationship with the payment processor.

Im pretty noobish in this matter but is there anything we can sue them for?//something similar to force FTP recover OUR funds?

If anyone has any idea what we could do ill appreciate it

I'd email FTP and say "I don't care who you sent my money to, you didn't send it to me so you still owe it to me. Do you seriously expect every player who didn't receive a requested cashout to pursue rogue payment processors for their money? I don't even have proof that you ever paid the payment processor for this transaction. Please either add this amount back to my FTP account balance, or send me a new cheque. If I don't receive a satisfactory response within 48 hours I'll be contacting your regulator."

The response to my last reply, what should i include when contacting the processor, isn't this something they should be dealing with not me/we?

For all you U S citizens you folks do realize that the 'new' FTP does not have your money nor are they legally required to pay. The DOJ is responsible for making U S players whole. The only advice is to have all info. ready when the remission process starts and include any missing funds in your request.
Just hope that the old FTP did make refunds to your account balance, as they said they did, when they turned everything over to the DOJ.

Once again, good luck!!!!!

I am RoW not US

The thing is they did did not return the refunds back and say you need to goto DOJ for that. How is the ****ing DOJ suppose to be able to pay us if FTP doesn't tell them how much we are owed?????

I was told to contact that same payment processor, and I did. They got back to me very quickly to say that they were looking into it, and to expect an answer in less than 48 hours. About 5 hours later I got this:

***

Dear Mr ________,

Thank you for your enquiry. We have now researched your claim, but we can find no record of any cheque issued to you in the amount stated. Around the time of the Full Tilt closure, there was another cheque order for you, but as Full Tilt never paid for it, it was not issued or sent. The amount was not the same.

We at Counting House are of course responsible for any items which were paid for but not cashed. However, where we did not issue an item and were not paid for it, the responsibility remains that of Full Tilt Poker, who have a procedure for dealing with such claims and should have details of your account.

Would you please be so kind as to revert to FTP, and feel free of course to pass along the above information.

Kind regards

THE PACNET SERVICES
GROUP OF COMPANIES

***

I infer that FTP still has a relationship with this company, but this doesn't look good.

Unless the claims administrator team already has this problem identified and a solution has been presented, I don't foresee this being a simple process tbh. As someone in the same boat (and someone currently employed for an unrelated settlement involving a claims administrator), I would just suggest gathering as much information as possible, staying (as) patient (as possible) and just going back and forth between FTP and whatever payment processor to have some actual correspondence.

As I obviously have no idea what information FTP gave/is giving/will give to the DOJ, my main concern is that the information displaying my balance is incorrect, as it does not reflect two withdrawals made that were never received. I have requested my account history and it reflects an ending balance less my two unreceived withdrawals. If the DOJ is going off of this number as my current balance, I plan to submit a request for reconsideration or whatever the equivalent is in this process, assuming there is a process.

Cliffs: Anyone in this situation should probably get as much data as possible for when the remissions process starts in case your account balance per the DOJ does not reflect the unreceived withdrawals. Can't do jack atm.

New email from FullTilt::


Hello Walter,

We apologize that we will be unable to accommodate Full Tilt Poker player withdrawals or Real Money play from the US and US Territories.

The Rational Group, which owns and operates PokerStars, acquired assets of Full Tilt Poker in August 2012 and appointed new Senior Management to reopen and operate the site - as part of its agreement with the U.S. Department of Justice (DOJ).

In a press statement, the DOJ acknowledged the following:

"The funds that will be used to compensate qualifying victims will come from the $547 million that will be forfeited by PokerStars as part of its settlement with the Government."

In relation to your account balance, you will have the opportunity to file petition with the DOJ through a remission process which will be administrated by the DOJ.

In light of the above, only play chip games will be available to Full Tilt Poker players in the U.S. Your Full Tilt Points remain intact in your account.

Please note that we are unable to answer queries in relation to your funds - all such questions should be directed to the DOJ in accordance with the procedure to be defined by them.

Please let us know if we can be of further assistance.

Regards,

Nando
Full Tilt Poker Payment Services


Unfortunately there is almost no record of the 2nd check I was trying to cash, and slim ones of the first... I better have not lost my funds

Also, ftp doesnt seem to be telling me who the processor is...

Are you US or ROW?

Did any US players get info on contacting a processor? Or is that just not possible?

It might be better to have a separate ROW and US thread. I know US players will be able to recover funds through the DOJ, but what about ROW players with missing funds?

Yeah, I'm ROW (Canada). Those seem like two different situations to me.

God, I hope I get my money back >.<. Also, any ideas when US players can play for real money?

Thats really all I had to read to get my answer. I'm missing 8-10k from my Account History spreadsheet. I emailed FTP expecting them to point me to the DOJ. And they did, of course..

At this very moment, I would bet my entire imaginary full tilt bankroll that any American with bounced check is **** out of luck.