Quote:
Originally Posted by bizzle03
I just got a pretty good response from Michelle at Full Tilt.
Hello Zach,
We apologize for the delay in replying to you.
Recently we have been experiencing delays in regards to bank transfers
being processed to player's bank accounts. We were assured by our
provider that all delayed bank transfers were being processed and sent
out last Monday continuing through to last Friday until the delay was
cleared up.
This past Monday we were informed by our provider that it took longer
than expected to get the entire backlog out. They have now assured us
that the oldest bank transfers have started processing to player's bank
accounts. Transactions started processing this last Tuesday and will
continue on through this week and next, until all pending transactions
have been processed to the players bank accounts in the order in which
they were received.
You may have recently received an email stating that some bank transfers
will take up until May 23 to reach your bank account. We don't
anticipate it taking that long but this date was to factor in players
who initiated bank transfers within the last two weeks.
We sincerely apologize for the lengthy delay and we hope to have this
matter resolved very soon.
Regards,
Michele
Full Tilt Poker Support
I think that gives a little more insight and I'm happy with that response.
Sounds good and all but I'm a little miffed that I haven't received any email like this. I have to email them complaining about something in order to get information that everyone who has made a bank xfer withdrawal within the last 2 weeks should have received?
I mean w/e in the long run I guess I don't care but I just don't understand why they fail so hard at CS.