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Full Tilt bank wires Full Tilt bank wires

03-31-2011 , 06:40 PM
I am in the same boat as you Nosretep. I got $500 in limbo and 4K sitting in my FTP account. The most frustrating thing is lack of communication or explanation.

Example: I tried sending them scans of my drivers license and electric bill so that I can be approved for check withdrawls. They responded a week later telling me my scan of my Drivers license was "corrupted." why take a week when I've already been waiting more then a month for my $500. I've had no money in my bank account the past two weeks and got outstanding bills that are accumalting late fees.
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03-31-2011 , 06:54 PM
I did a bank transfer and had to wait 2 months to get so i started doing premium bank transfer was working fin but i did one on the 21 got approved and they wait 9 days to tell me that they had to refund my money back because of problems with 3 party bull****. I guess there is no way to cash out now? Is pokerstars having the same problems with cashing out if its not I am done with fulltilt they can go and **** themselfs with as much money as they make you think they have better customer service.
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03-31-2011 , 07:36 PM
Anybody else have their premium bank wire withdrawal option 'temporarily unavailable'? Emailed support and they couldn't give me a time frame from when it'd be back online.
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03-31-2011 , 07:48 PM
everyone afaik
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03-31-2011 , 07:51 PM
I have 11 bank transfers (each max $950) dating from Feb 6 - Mar 10 which have yet to hit my bank. I just learned of this today as I haven't been watching my bank account closely.

I emailed FT support today about the issue. What can I expect from here?

Miz
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03-31-2011 , 07:54 PM
Quote:
Originally Posted by Mizzles
I have 11 bank transfers (each max $950) dating from Feb 6 - Mar 10 which have yet to hit my bank. I just learned of this today as I haven't been watching my bank account closely.

I emailed FT support today about the issue. What can I expect from here?

Miz
Here let me do you that favor.

Hello Miz,

"Thank you for emailing Full Tilt Poker Support.

We can most certainly understand your frustration in this situation and are very sorry about the delay you are experiencing. As previously advised we have confirmed that, unfortunately, there was a delay in processing of your wire transfer. We are currently investigating the matter with our payment processor, however because this also involves several banks there have been delays beyond our control.

Please do not be concerned as you will receive your funds. As soon as the resolution has been finalized, we will contact you to explain how your delayed transaction will be treated.

Thank you for your patience and understanding Miz, If you have any questions, please feel free to email us.

Regards,

Attila
Cashier
Full Tilt Poker"
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03-31-2011 , 08:06 PM
Sick brag about having $10,450 worth of bank transfers you don't notice missing!
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03-31-2011 , 10:52 PM
Quote:
Originally Posted by LT22
everyone afaik
ugh this is frustrating
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03-31-2011 , 11:27 PM
Quote:
Originally Posted by LT22
Sick brag about having $10,450 worth of bank transfers you don't notice missing!
LoL.. no kidding.. I got a 6k wire from 3/15 that is a no show, and you can be damned sure that I have noticed every day that it is not in my bank acct..

How much do you have to have in the bank to not notice over 10 g's missing?
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04-01-2011 , 08:43 AM
FINALLY!

Requested: 2/6 as bank xfer
Converted to wire: 2/21
Received: 3/31
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04-01-2011 , 11:51 AM
Quote:
Originally Posted by M1CHAELMY3RS
FINALLY!

Requested: 2/6 as bank xfer
Converted to wire: 2/21
Received: 3/31
I think this deserves a "Congratulations!"

Pretty bad when you feel like you need to congratulate people when they receive a withdrawal.
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04-01-2011 , 11:52 AM
I have had unauthorized transfers from full tilt 4 time this month and just found out another person in my bank has also. fulltilt has not answered my emails yet. I just want everyone to beware of this
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04-01-2011 , 11:56 AM
Quote:
Originally Posted by M1CHAELMY3RS
FINALLY!

Requested: 2/6 as bank xfer
Converted to wire: 2/21
Received: 3/31
Wait a minute... April fools?? LOL
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04-01-2011 , 12:05 PM
Here's a conversation from this morning that is pretty funny. Thoughts on how the hell to respond to this?

I req and appr on 3/13, still waiting obv...

Originalnachricht folgt: ------------------------
- Hide quoted text -
Hello,

I received an $x,xxx wire into my bank today and I'm trying to figure out if it came from you or another site that I requested from for the same amount on the same day. The descriptor in my online bank statement reads "xxxxxxxxxxxxxxxxxxxxxxxxxxx " Thanks for your help.

Jared


Hello Jared,

Thank you for contacting us.

The wire descriptor does not appear to relate to transaction xxxxxxx for $xxxx which was processed with a slight delay. Please let us know if you subsequently receive your $xxxx wire from Full Tilt Poker.

Thank you for your cooperation. If you have any questions, please feel free to email us.

Regards,

Mark
Full Tilt Poker Black Card Support

----------------------------------------------------------------------
Please remember never to give out your password or enter
account details over the Internet. Full Tilt Poker staff will
never ask you for your password. For your security, always
keep this information a secret.

Learn, Chat, and Play with the Pros at Full Tilt Poker
----------------------------------------------------------------------
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04-01-2011 , 12:11 PM
Quote:
Originally Posted by M1CHAELMY3RS
FINALLY!

Requested: 2/6 as bank xfer
Converted to wire: 2/21
Received: 3/31
Is it just showing up in your bank account or are they sending you an email before hand telling you it should be there or it's actually on the way?

Thanks.
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04-01-2011 , 12:24 PM
wow people are getting their delayed wires? wow!
This is the message i got from FTP.
Thank you for contacting us.

I have fully reviewed your messages and agree that this has not been an acceptable situation. I realize how important it is to receive funds in an efficient manner and understand your frustration. We have been doing everything we can to ensure you receive your funds as quickly and efficiently as possible and are constantly working with our third party processors to that end. You are a very valued player and your satisfaction is always top priority to us. We are working to ensure delays and errors like this do not occur again.

This is our top priority XXXX and I ask that you please bear with us a little longer as we work to resolve this.

If there's anything else we can help you with, please let us know. We're always here to help.
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04-01-2011 , 12:25 PM
received this just now re: my 3/1 wire ($7k)

Hello xxxxxxx,

Thank you for writing to Full Tilt Poker Support.

I can confirm that this issue is of top priority and we are working to resolve this matter with our processors, and we will be in contact with your shortly to confirm how your delayed transaction will be treated.

I am very sorry that we cannot yet give you a definitive timeframe for the resolution of this matter as the resolution plan simply has not yet been finalized. We want to provide you with all necessary information and as soon as we have the information, we will be contacting you to explain how your delayed transaction will be treated. Rest assured that your funds are safe and you will received the soon.

We understand that this is not an ideal situation, and we are very sorry for the upset and inconvenience this may cause you.

Thank you for your cooperation. If you have any questions, please feel free to email us.

Regards,

Margaret
Cashier
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04-01-2011 , 12:28 PM
Quote:
Originally Posted by CCx
received this just now re: my 3/1 wire ($7k)

Hello xxxxxxx,

Thank you for writing to Full Tilt Poker Support.

I can confirm that this issue is of top priority and we are working to resolve this matter with our processors, and we will be in contact with your shortly to confirm how your delayed transaction will be treated.

I am very sorry that we cannot yet give you a definitive timeframe for the resolution of this matter as the resolution plan simply has not yet been finalized. We want to provide you with all necessary information and as soon as we have the information, we will be contacting you to explain how your delayed transaction will be treated. Rest assured that your funds are safe and you will received the soon.

We understand that this is not an ideal situation, and we are very sorry for the upset and inconvenience this may cause you.

Thank you for your cooperation. If you have any questions, please feel free to email us.

Regards,

Margaret
Cashier
this was the same as the last email i got. I write them 1 email every 2 weeks or so concerning my withdrawals that were delayed -- hoping that at some pt they'll write me back and say -- problem solved money being sent your way soon ... lol
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04-01-2011 , 12:38 PM
The wire I requested on 3/2 was just put back into my FTP account.

------

Did I take an MGR hit on the request? Does it get reversed?
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04-01-2011 , 12:40 PM
Just got the email saying my wire got cancelled. Really happy it's over and I have the ability to move the funds as needed now.
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04-01-2011 , 12:47 PM
Quote:
Originally Posted by M1CHAELMY3RS
FINALLY!

Requested: 2/6 as bank xfer
Converted to wire: 2/21
Received: 3/31
Congrats, maybe things are starting to look better.
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04-01-2011 , 12:49 PM
Frustrated... Im not getting that email saying wire transfered or that I'm their top priority lol.
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04-01-2011 , 12:51 PM
Regular wire from 3/11 returned to my account today.
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04-01-2011 , 12:52 PM
March 7 wire returned. Wire not available for me in IL, so I'll try bank transfer.
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04-01-2011 , 01:01 PM
I'm probably pushing the current longest delay.

1/31: Bank Xfer--Failed
2/16: Converted to wire--Failed
3/18: Bank Xfer or Wire?--Failed
3/21: Premium BW--MIA. Emailed stated it should arrive within 7 business days.
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