They told me the same thing, Im soooo tilted!!

Has anyone sent a bank statement and gotten some kind of response or resolution? This bank statement request seems like a bull**** stall tactic. Obviously, bank statements are 30+ days behind, so they're requesting something I won't even have until sometime in April.

The lack of transparency between full tilt and their processors is alarming.


Req: 3/9
Approved: 3/9

Emails: Finally emailed blackcard@ and cashier @ and got the "show us your bank statement" form email today

If you've been e-mailing them 3 or 4 times a day for weeks, you're being a douche. As you've noticed, sending them e-mails doesn't do anything. I have a wire held up too, but I accept that 1. The money will get to me eventually and 2. There is nothing I can do to make that go faster.

Also, offering to let them take money our of your account is dumb because you could lose it at the tables or transfer it. There's no way for them to know for sure if the money has hit your account.

as for the first part, i completely disagree with your opinion of the situation. i didn't send an email until after the first 7 business days. at that point i was told it would take another 5 business days. i didn't send another email until after that. at this point (25 business days later) i am sending as many emails as possible. i'm going to give them as much **** as possible in hopes that something like this doesn't become an accepted practice in payouts to US customers. please note their course of action is not congruent to the way PS handles processing errors from my experience with them in dealing with the same issues.

for the second part all i am going to say is that if anyone actually took a look at my account and its history they would realize that immediately crediting my account would be an exponentially more +EV business move then holding my money for this long and pissing me off to the point i don't want to do business with them.

you realize that if people don't raise as much as hell as possible then they won't work hard to get this issue fixed in the future. i've accepted that my current situation is "unfixable", but i'll be damned if they think these sort of delays in payouts are even remotely acceptable no matter what kind of legal climate exists in the US market. every US friendly site can handle payouts to its customers, provides information when asked, and doesn't lock up customer money for months on end EXCEPT full tilt poker.

we simply can't just sit back and be okay with the current status quo over at FTP.

+1 totally agree with your post!!

I've been waiting for a wire since the beginning of February. They said (for the 2nd time) it should be in my account very soon. I basically told them that if it wasn't, or if I don't see some sort of compensation in the form of a bonus or whatever, I'm basically done with this site. Tired of this bs.

Unfortunately, I doubt even anyone but the highest rake contributors would be able to speed things along by threatening to leave the site, and even then I'm not sure what would happen.

However, I do think we should all be emailing them the same threat. A bunch of us threatening to leave the site is better than no one threatening to leave the site.

Good point, strength in numbers

Full tilt poker sure is a piece of garbage and as sad as it is, i like the actual games better on tilt but this is just unacceptable, and people are just being kept in the dark which makes me wonder......I see people have been having these same problems all the way back to Feb. so why would they allow me to cash out and even approve it on 3/9 if they were already knew what is going on?? that just leads to so much more thoughts of foul play i mean they can do what ever they want whos really gonna stop them

If anyone is interested they finally wrote me this crap back after like a week of waiting on the status of my withdrawal
NEVER PLAYING ON FULL TILT POKER AGAIN!!!!

Hello Armando,

Thank you for emailing Full Tilt Poker Support.

We certainly understand your frustration Armando. Unfortunately we do not have any further information for you at this time. As there are several third partied involved in this investigation, it may take some time. We are working as a priority to get these funds to you as quickly as possible. We will contact you as soon as we have more information and the resolution so please bear with us in the meantime.

Thank you for your patience and understanding while we work to resolve this issue. If you have any questions, please feel free to email us.

Regards,

Stephen
Cashier
Full Tilt Poker

No.

It's likely Tilt executives are aware that people are pissed they aren't getting their money. Even if they weren't, processor problems cost Tilt a lot of money directly.

I'm also all in favor of people who withdraw a lot leaving Tilt.

"Will I receive my funds requested by bankwire for $xxxx before the end of the month? As you can see from the message below, the bank transfer I asked for was returned.
It will be almost a month without me receiving any funds from you. This is my lively hood and I have bills to pay. I find the matter in which this is all being handled is very unprofessional as do most of the emails you receive regarding withdrawal transactions. I have been with you guys for 3 years and have paid will over $xxxxx in rake. All I ask in return is receiving my money in a timely fashion but yet this is the 5th time I have had to wait beyond the posted "allow X amount of days to receive funds." I did not receive any compensation for the wait and a single apology does not make up for the 5 times I have had to wait. If this transaction does not come prior to the month's end, or I do not receive any sort of compensation to make up for the great inconvenience this has caused me, I will be forced to take my business elsewhere. Not because I don't enjoy playing on
your site, but because I cannot handle not receiving my funds in an appropriate and timely manner. This does not cut it.

Thanks"

Thank you for emailing Full Tilt Poker Support.

We certainly understand your frustration. Unfortunately we do not have any further information for you at this time. As there are several third partied involved in this investigation, it may take some time. We are working as a priority to get these funds to you as quickly as possible. We will contact you as soon as we have more information.

Unfortunately we are not in a position at this time to discuss any compensation in relation to this issue. Once we receive more information from our processor, the decision will be made on how we are going to proceed. We will be in contact as soon as we have more information.

Again, we apologize for the inconvenience.

Thank you for your cooperation. If you have any questions, please feel free to email us.

Regards,

Rory
Full Tilt Poker Black Card Support

cliffs,

requested bank transfer feb28th.
after waiting long enough, i emailed them to just put the money back in my account.
very next day money received in fulltilt account.
march21st: requested bigger bank wire.
still haven't received funds.
complained.
received bs response.

fwiw, i generate $5k+ mgr monthly

Yeah, those are all stock responses. I've only gotten non-stock responses maybe 3 times and I've been emailing pretty regularly since I've been unable to withdraw from around mid feb.

I'm in a similar situation in regards livelihood and mgr generated etc

FYI to all,

http://www.gambling911.com/poker/ful...ey-032711.html

I would put this link in future correspondence to Full Tilt.

Useless, doesnt tell us anything new.

You're missing the point. It's bad PR. Will negative publicity help the situation? Problem not. But it certainly can't hurt.

Received my 1k withdrawal within 1 week via bank transfer

Once again the U.S Government is not protecting its citizens in regards to gambling. I know everyone deserves to get there money from FTP in a timely matter but anyone who has done their homework understands why Full Tilt is having these problems. Be outraged at the government for not looking out for the best interest of its citizens. I believe you will get your money soon unless the US government seized all of ftps roll.

req: 3/21
app: 3/22
rec: 3/28

Once again... For the most part, it's not the fact that we don't have our money that people are mad about. Most people arent worried that FTP is stealing from them. This has happened before.

It's the complete lack of customer support. Most people are getting no response to emails. Some are getting generic responses. Some are getting generic responses to problems they aren't having. And then some are getting dates to expect their money. That is unacceptable.

+1

I realize that it's not completely FT's fault. The U.S. gov't has made it tougher on processors, yes. But the way everything is being handled by Full Tilt is absolutely ridiculous.

fyi like everyone else i am waiting on a months old bankwire but have successfully withdrew via bank xfer and received it in five days (So Cal bee uv eh).....

The issue is basically they are out x million from processors and instead of writing it off and reimbursing their customers in a timely manner they are holding out as long as possible in case the processors hold up their end of the bargain. That's fine. I understand as a U.S. customer those issues will come up from time to time. I also understand that is their business's opinion that doing this is better than, say, writing it off after a period of 15-30 days and just paying everyone back on their FTP account. Makes sense, they probably won't lose that much business because of this. But, how long will they wait it out? Why can't they tell us this information? Why do they tell me my "funds are safe", but have no information as to where they are.

All I want from now on is 1) no misleading language in the client with regard to cashouts (i.e. don't put it will take 5-7 business days if there is a possibility one could be without their money for >60 days) and 2) no more lying in emails (i.e. don't tell me you are in communication with processors but can't provide updates for 30 days etc).

It's that simple. It's not the way business should be done, and it's certainly not the way the other guys do it (cough...Pokerstars...cough). I think some of the defenders of FTP need to step back and really look at this situation objectively. We have a company that promises to provide a service (cashing out) in 5-7 business days. 60 days later people are without their money in their bank accounts or FTP accounts. Meanwhile, this company is providing no information and can't answer even the simplest questions with regards to the issue. It's alarming, unprofessional, and shady to say the least.

When's the last time you heard of a PokerStars player being without access to their funds when they initiated a cashout on the client for more than 30 days? Do you think the processors and government aren't interfering with PokerStars as well? Of course they are. PokerStars is just acting professional and taking the hit when the wait gets ridiculous. Now think there are people who have been without access to their funds for 60 days on FTP. It's disgusting.

Very good post, my thoughts exactly.

I totally agree with bolded also.. I honestly feel like some processors "screwed" them over with a sick scam, since I doubt Full Tilt can report it to any type of governing body. Likewise, as consumers, I may be speaking out of my ass, but I highly doubt we have any channels to go through to report Full Tilt. Basically though, this isn't our fault, this has nothing to do with the customers. We should not have to bear the burden of their failed business agreements. They are still running cash tables, and tournaments everyday, and making an absolute killing. Yet, they can't for a moment, stop, and address the issue at hand, and take what is sure to be a very trivial hit for the lost funds, to pay their customers their money.

Is anyone else starting to get the least bit worried that we won't actually every see our money?? I've got a 6k wire from 3/15 out that even though it's only been like 9 business days or whatever.. I see people waiting from the beginning of february.. it kind of scares me. Like some have said on here, really, what could we do if they were like screw it, we're not giving you your money. And even if we do get it, I could see this taking God knows how long.. 6 months? a year?... UGH!!

My thoughts the same. We are waitin on more info from our payment processors. What info could take 20+ days to find out? What is going to be different on the 46th day then on the 45.

I really am getting scared of not seeing the money.