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Full Tilt bank wires Full Tilt bank wires

03-21-2011 , 02:31 PM
The issue, in my eyes, is that Full Tilt should not have a system of withdrawals in place where a customer can be without their money for > 10 business days, much less the 30-40 days that some people (myself included) have been waiting. It is absolutely ridiculous. I am okay with processing errors. It is a nature of our industry, but a system should in place where unprocessed cashouts are immediately cancelled if there has been no progress after 10 business days. I am fortunate enough to have access to site swaps and even site-for-bank swaps with friends and colleagues, but I can't do anything if they are holding my money for months on end. Further, to have a timeframe for a cashout on your client (5-7 business days when I requested the Premium Wire) and to not be within that is unacceptable. It's completely misleading, and as I've said to them in many email correspondences, there is about a 0.001% chance I would have initiated any cashout had I thought it would take more than those 7 business days.

I am pretty furious with FTP at this moment and will likely lower my volume/stop playing there altogether as a result of this. Every other time I've had cashouts delayed or cancelled because of processing errors on other sites I've been fully refunded within 10 business days AND compensated in some other way for the delay on having access to my funds.

It's just a shame that, in my eyes, the reputability of FTP is slowly going down the drain.
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03-21-2011 , 02:33 PM
Quote:
Originally Posted by augie_
thank god almighty! cash out that was originally requested as a bank transfer on Jan 31st finally arrived today! and only $20 short! i'm gonna take that extra $30 and put it on black until i'm a millionare
+1!!!!!
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03-21-2011 , 03:37 PM
Quote:
Originally Posted by Iplayragstoo
Join the club...req - 3/15, app 3/15. Still waiting. For the record my last several wires have take a matter of 24-36 hours to clear. The last one was actually about 12 hours. This is FAR worse then the other end of the spectrum, and FT's problem with non clearing deposites.
req/app - 3/15... still waiting as well.. small local bank in KY

FTR.. I made about 10 deposits between Nov 1 and Feb 30... only 1 of them didn't clear my bank in 48 hours... and that one was from Feb 24, and it was taken out around March 10th... So I have not had the trouble everyone else has had with depositing and it not leaving my bank account... Just hope I get this wire soon...
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03-21-2011 , 04:11 PM
Quote:
Originally Posted by dallask45
This is so bad. This is probably even illegal. They are taking and holding real money of ours and preventing us from accessing it.
Full Tilt puts on their site "At Full Tilt Poker, we believe our players should be able to withdraw funds from their accounts as easily as they can make deposits." That's such a lie.
You can deposit money into Full Tilt instantly, but it takes a very long time to withdraw. They are telling us that this is because of the banks, but why would banks instantly allow withdrawals from their accounts but not accept deposits?
I've only made a few withdrawals, one of them took more than 3 weeks, and I requested $1000 eleven days ago and it hasn't came through. I also requested $1300 premium bank wire 7 days ago and it hasn't came through.
Has any one else made similar withdrawals?
Actually the deposits aren't clearing either so you should chill out. People have been freerolling for months. Blame the DOJ.
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03-21-2011 , 04:43 PM
Requested feb 14th and still no transfer I'm in ny btw. Also I find it funny that they can't process a withdrawal in under 6 weeks yet my deposit took 6 seconds.
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03-21-2011 , 05:36 PM
Premium bank wire:

requested: 2/24
approved: 2/24

Still waiting... 17 business days later


Stars check:

requested: 3/15
approved: 3/15

received: 3/21

4 business days to get a check!


Thanks Stars!
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03-21-2011 , 06:03 PM
have had 1 successful wire on another site, still waiting on 3/10 (i am sure there is no chance it's coming).
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03-21-2011 , 09:41 PM
Just recieved this email, don't exactly know what they mean by it as the business day is over and banks are closed. Still no money in my bank account. I'm in NY if that matters..

Hello Anthony,

Thank you for contacting us.

As it stands, you should have no problems receiving your bank wires of $1,100.00 and $650.00 by no later than end of business today, if you have not received them, please let us know and we will assist you further.

If there's anything else we can help you with, please let us know by replying to this email. We're always here to help.


Regards,

Aaron
Cashier
Full Tilt Poker
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03-21-2011 , 09:44 PM
Anyone else have the pop up saying premium wires have been "temporarily" suspended? Seems like this has happened before from what I've read on the forums, any idea how long til its available again? some people are saying its already back for them... Im in new york if it matters, if I were to change my address to say I'm from another state where its working would that help maybe? just throwing ideas around,,,
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03-21-2011 , 09:53 PM
Quote:
Originally Posted by Suck My 2 7 Off
Anyone else have the pop up saying premium wires have been "temporarily" suspended? Seems like this has happened before from what I've read on the forums, any idea how long til its available again? some people are saying its already back for them... Im in new york if it matters, if I were to change my address to say I'm from another state where its working would that help maybe? just throwing ideas around,,,
I'm Illinois and I don't get that message. At what point in the process, does the message appear? I can get all the way until I need to confirm and there is no pop up. I don't want to confirm as I already have an outstanding wire.
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03-21-2011 , 09:56 PM
As soon as you click withdrawal the pop up comes up, when u click ok the withdrawal options are presented and the only one for me is via paper check. up until a couple of weeks ago i had been using premium wires about once or twice a month and always received them without problem after about a week. i am waiting for a check that was approved on saturday but i know at best its probably going to take much longer to receive, plus with a 2000 max per withdrawal it is not as convenient as the wires whatsoever
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03-21-2011 , 09:58 PM
Quote:
Originally Posted by cakeman
Just recieved this email, don't exactly know what they mean by it as the business day is over and banks are closed. Still no money in my bank account. I'm in NY if that matters..

Hello Anthony,

Thank you for contacting us.

As it stands, you should have no problems receiving your bank wires of $1,100.00 and $650.00 by no later than end of business today, if you have not received them, please let us know and we will assist you further.

If there's anything else we can help you with, please let us know by replying to this email. We're always here to help.


Regards,

Aaron
Cashier
Full Tilt Poker
Maybe it's already tomorrow wherever Aaron is. Cross your fingers.
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03-21-2011 , 10:07 PM
Quote:
Originally Posted by LT22
if it's been sent to the processor, they're not going to magically ship it back to your account until they are 100% certain you're not going to receive it
Oh, now I understand what you were saying. I thought it was implied that what I'm talking about only applies to situations where the money is going to start back in the hands of FTP.
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03-22-2011 , 07:40 AM
Cashed out 2/26, still have not gotten my money. I emailed them last Thursday, I finally get response this mourning..Tuesday. Letter says...Your Payment has been reprocessed on March 18th please allow 15 business days of this date.

Most ridiculous thing I have ever seen in my poker life....Hell If this happened at Poker Stars at least they would give me some kind of bonus money. I just get a sorry.
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03-22-2011 , 07:45 AM
Quote:
Originally Posted by jsnipes28
have had 1 successful wire on another site, still waiting on 3/10 (i am sure there is no chance it's coming).
Yeah, my premium wire was requested and approved on 3/10, but I don't expect ever to see that $4K again, nor (probably) the additional $1.5K that is trapped in my FTP account.
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03-22-2011 , 08:57 AM
Is there any reason to believe the 20k wires will work any better? Debating waiting it out for 10 checks over the next month or a 20k wire...thoughts?
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03-22-2011 , 12:30 PM
Req: 3-13
App: 3-13
Rec: 3-22
Exactly 7 business days
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03-22-2011 , 01:06 PM
Bank wire
Requested 3/1
Approved 3/3

Still waiting.

EDIT: From New York.

Last edited by Societal Jester; 03-22-2011 at 01:13 PM.
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03-22-2011 , 01:42 PM
requested: 3/10
approved: 3/11

still waiting

NJ
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03-22-2011 , 01:44 PM
requested and approved 3/14
received 3/22

pretty sad that i feel happy aBOut this time frAme.

Last edited by phatcat; 03-22-2011 at 02:00 PM.
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03-22-2011 , 01:47 PM
Quote:
Originally Posted by aross76
Req: 3-13
App: 3-13
Rec: 3-22
Exactly 7 business days
Do you still have the bank wire option or is it not there anymore??
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03-22-2011 , 02:38 PM
premium wire approved 3/3, still waiting.

bank wire is no longer listed but premium bank wire is for me.
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03-22-2011 , 03:10 PM
how ,, if at all has anyone from new york been withdrawing
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03-22-2011 , 03:58 PM
Req: 3/1

still waiting obv
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03-22-2011 , 04:13 PM
After 5 days of sending emails they wrote back asking for a copy of my bank statement regarding my 3-8 wire. Are you kidding me? About m 2-20. 2-24 transfers they gave me the template may take more than 15 business days. I was writing to get eta on my funds. Instead I end up with more inconvience. I will never ever play FT again. I don't care if they get this fixed down the road. The way the have handled the slow payments has been awful.
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