I continually asked about some of my withdrawels just because they gave me no information, I am a blackcard member and now they will not respond to any of my emails, how unprofessional is this?

If you're doing a fairly large amount bank wire for the first time.. do they ask for ID and stuff to make the process even slower?

Been doing wires for a while now (just accepting the $30-$50 fees for the 2-day guarantee), including two successful wires back in late february.

Now I just got insta-declined, and twice. Cashed out successfully with a check though (and my last check came through fine).

Anyone else have this happen?

I'm still waiting on 2/9's Bank Transfer/Converted to Wire....Still have not received.

I tried another Premium Wire and I got instant declined. I have withdrew via this method before.

Have you emailed FTP to see what happened?

just got the processor delay email for my 3/1 wire, sigh, should have guessed bank transfer this time around

I'm still waiting on 2/16 bank transfer/converted to wire. At this point they refuse to deposit the money back into my account. Stars softwire sucks but at least they don't pull this shiot

Made a bank transfer withdrawal yesterday and the money is sitting in my account this morning. So stupid

So is it looking like checks are the safe way to go for right now?

yea, no ****. ftp is just the nut worst. they manage to excel at so many things and are just soooooooooo bad at customer support and communication.

i am currently waiting for a wire from AP as well and it had been 7 b-days so i just opened up the cashier hit 'live help' and talk to a rep who looks into the situation, tells me they have been processor delays but that everything looks fine and the money should be there tomorrow. says, if you don't get it to tomorrow just talk to us again. even if he is just blowing smoke up my ass, i at least know that i can talk to a human being within 30 seconds and get some answer at the minimum tomorrow rather than wait 2-4 days for a single, worthless e-mail response from someone at ftp that doesn't explain or help resolve anything at all. /rant

req 3/6
apr 3/7

got the BS payment processors email today. **** you FT. IMO your worse than UB right now. I would rather play with a bunch of cheaters and be able to get my money in a timely fashion then deal with this BS.

I'm in a similar situation. My bank transfer was converted to a wire on 2/23.
They claimed it would arrive on of after March 7. Well it's still not here.
I emailed them 3 days ago about it... no response. I'm actually starting to
get angry.

Hey I can't complain too much as all but 1 of my transactions got to me in under 2 business days. But I can't run too good -- so 1 of the transactions has not reached me. I asked them about it after it didn't arrive in the standard 5-7 business days, then got the email they're aware of the problem.

For those of you who got their money back into their FTP fairly promptly, did u just wait for the money to show up? or did you specifically request to have the money put back into ur FTP account?

They do it automatically.

Sidenote- Are any methods working now? Like if you were to cash out today what is the best option, wire, transfer, or paper check?

I've been trying to get this info.. can't find much out.. what about that one option for US players that no one speaks of?

3 out of 4 premium bank wire withdrawals were super quick. Losing about $50 per withdrawal kind of sux but wahtever.

At this point, i'd pay 500 if I knew with 100% certainty I could get it within a week.

Just req'd $5k withdrawal via pbw... glglglgl to me.

if i was paying $500 per every $8000 i could pretty much get my cash out instantly by trading it with friends for cash.

I don't have any friends that play the stakes I do... so that would not work for me... but tell your friends if my bank wire doesn't work i'll sell them 5k for 45 hundo

God reading this thread is so depressing.

Req: 2/20
App: 2/20
Received: Was not received, was returned to my FTP account.

Req: 3/9
App: 3/9
Received: Still hasn't happened yet.

I would like my money. This is supremely irritating.

Just got e-mail... insta approved... first battle goes to me.. let's see if I can win the war.

honestly, i've been paying people 4-5% vig to get it money off for the past month which is annoying and im going to continue to do this now until things are sorted.

i just got an email saying my 2/28 premium bank wire is delayed. also still waiting on a 3/4 and 3/10 premium bank wire, which i got no update on.

that's the easy part. i've never had any problem getting insta-approved. its the 2nd (and most important) part that i am having trouble with.

Don't ruin this for me.. lol.. let me celebrate my moral victory.

Hello Robert,

Thank you for writing to Full Tilt Poker Support.

Unfortunately we have just been made aware of a delay in the processing of your Wire withdrawal . We are currently working with our processor to determine the nature and extent of this delay. We ask that you bear with us while we work to resolve this issue. Rest assured, your funds are safe. We understand the importance of receiving your funds in a timely manner and are constantly working with our processors to ensure delays like this do not occur in the future.

We apologize for the inconvenience this has caused.

Thank you for your patience. If there's anything else we can do for you, please feel free to email us.


Regards,

Valerie
Cashier
Full Tilt Poker

****

except for Robert and Valerie I got the same exact email. I then asked them to give me a time frame as to when I would see my money and where I would see it (in FTP or in my bank acct). They had no idea on both.