Quote:
Originally Posted by FTPdelaysuck
For me the problem is not the speed of the cashouts -- i've had 4 premium bankwires this month -- 3 of 4 have arrived within 2 business days of approval. The main problem is how they handle things when there is a problem. FTP customer service seems to only send form letters when problems arise. When your customers are screwed, it is the time to step up your customer service and let your customers know you are working hard to resolve the problem -- not the time for a form letter. When compared to Poker Stars customer service FTP falls way short.
I completely agree with this. Mine have not been going through. I did a 1k cashout on Feb 7 through bank transfer, they converted to wire, told me their was an issue and won't respond to me e-mails and I just did another wire this time that was instant approved on friday, waiting to see the deal with that. I'm more concerned that they fixed the problem and I can cash out consistently again. I depend on this money as I play for a living. So you said you have gotten yours quickly?
Also, does anyone think this could be a long term issue. I know it's a long term issue overall, but I was banking on this summer having no problems cashing out at least for the next six months or so. Pokerstars isn't having an issue, right? So someone calm my fears and tell me that this is a glitch.