Req 2-11
App 2-12
Rec ???

Think i got something wrong if its taking so long...

request 1/31
approved 2/2
Still waiting

anyone else have any issues lately like this? I emailed them

keep us posted on the status of the email responses. it seems like a hit and miss with these things recently.

Didn't think so...

This seems well past the norm of delivery speed. Please update when u get it.

Bank xfer goes through your bank as an ACH (like a Direct deposit).

The other too, to my knowledge are the same, and go through as a wire... This has fees, but is generally quicker, and you can do a higher cashout amount.

Hope this helps,

TC

request: 2/14
approved: 2/14
received: ???

I used the premium bank wire option.
Also a side note: (could be for another thread) I'll have to go back and double check, but I believe that I still have 4-5 $10-14 micro deposits from the beginning of November that never came out of my checking account. What ever happened with this issue, and why are they approving my $400 withdrawal if those deposits never came out of my account?

2-9, 2-13 arrived this morning!!!

Thats right 2-13 so processed on Sunday and I get it Monday morn. Both $36 light but well worth it.

Req: 2/11
App: 2/12
Rec: 2/14


This was much speedier than bank transfer, which I made a bank transfer on 2/9 and still hasn't got here. Came about $40 light.

I waited till today to see if somehow I would get lucky and it would just be there. but nope
I emailed BC support and they told me:
"Our third party processor has confirmed that your Premium Bank wire withdrawal was approved and sent to your bank for processing and has not been returned as yet."

Now I've sent them my online statement showing I haven't got it. How long can this take? anybody recently have to do this?
it was atleast nice to get a response in 20 mins from my initial email. thank you BC

grrrr! think i might have to resend bc I just realized my online statement doesnt show full acct # just last 4 digits

Update: 32 mins response time. I still get so happy when its this fast

Hello XXXXXXXX,

Thank you for your email.

We have opened an investigation together with our third party processor in order to trace your funds.

To date we have not received any return under the reference of your withdrawal however we expect the investigation to provide further details on the delay that occurred.

As soon as we are informed of the status of your transaction we will contact you via email with details of the payment.

If there's anything else we can help you with, please feel free to ask. We're always here to help.

Regards,

Matthew
Cashier
Full Tilt Poker

HA!!! good luck!!!! mine " premium " bank wire ( 5-7 business days) was processed on january 6th. today on feb 14th im still getting the same message that they are waiting on their processor for a response. over 1 month i have been waiting on a simple answer from their processor about if they sent money to me or not. ive sent them my bank statement twice. once a little after a week and once again 2 days ago. same deal. " we're waiting on a response" what a bunch of A-holes. here's the last email.

"Hello Thomas,

Thank you for contacting Full Tilt Poker Support.

Kindly be advised that the transaction was successfully processed on our side.

Unfortunately, we need this to be fully investigated by our payment processor before returning the funds to your account. Rest assured, though, your funds are safe. As soon as we receive an update we will contact you."

they say it was successfully processed on their side lol like their processor isnt on their side.

they have been sending me this same damn message for over 1 month!!!!!!! how could it possibly take that long to find out from their processor if money was sent to my account or not??? they refuse to answer any questions about it. they completely ignore every question i ask them, they won't give me any number to call. absolutely NO INFORMATION on why this is taking so long to do. worst site ever!!!!

and i didnt even mention that when they finnnnnnnnnnnnnally get an answer that their processor didnt send the money.. ITS GOING BACK INTO MY DAMN FULL TILT ACCOUNT!!!!!!!!!!! I HAVE NO IDEA WHY THEY WOULD PUT IT BACK IN THERE INSTEAD OF SENDING IT LIKE I REQUESTED ON JAN 6TH BUT THAT IS WHAT THEY TOLD ME. "THE FUNDS WILL BE RETURNED TO YOUR ACCOUNT" UNF'INGBELIEVEABLE

are all you people who are getting these in 2-7 days using premium bank wires or the regular bank transfers?

this is Nuts Thomas! ...but they take the money out of your account immed. when you make a deposit don't they???....I think these poker sites are keeping the banks in business with all the fees coming and going!!

premium wire

Req: 2/14
App: 2/14
Rec: ........

will update.

There is a thread for bank wires, which is this. And another for Bank xfers, in another. Premium bank wires tend to be much faster but will cost ya.

Req: 2/11
App: 2/11
Rec'd: 2/14

$36.98 in fees

Have pretty much given up on actually getting it as normal. I have sent them about 5 different print screens of my bank account as they seem to not like to believe me.

Unfortunately I am out of town a couple days and wont be able to deal with this. Hopefully the do SOMETHING while im gone.

I received my wire this morning. I wonder if it was me contacting them, or if it was just delayed and was going thru anyways. Regardless, I'm still one of the few that hasn't had some epic failure with FT support. yay!

I really thought FTP was the most "legitimate" business out of all the poker sites I've played on. I had an issue where I did a bank wire to a checking account that has 0 fees for incoming wires - and FTP claimed they didn't have a fee, either. Somehow when the wire actually hit my account it was $36 short - almost 4 times what my old checking account charged. Someone posted a screen shot that they in fact do warn you about the "intermediary wire fees" but I am a careful reader and that message did not pop up for me, nor has that ever been the case with any other wire withdrawal from any other poker site in the past (I play several sites). This is pretty bad in itself, IMO, and I think it is a little ridiculous that FTP will not refund me this money.

However, now I've just read through this thread I must say that I no longer have too much respect for this poker room. Not only do I feel they are screwing me over on the $36 which I very much consider to be a hidden fee and to be very unethical, but I've now learned that there is yet another hidden fee. By doing a simple withdraw I've lost that $36 and another ~$25 or so in future rake back? Why does a company that has charged me thousands of dollars for playing on their relatively simple piece of software need to nickel and dime me on fees for withdrawing? Why do they feel the need to hide these charges from me? I am floored that some guys are actually defending this as reasonably business - I can see no other business where this wouldn't be considered extremely shady. This is really scummy business and it simply would not stand if poker was regulated. I actually feel cheated enough by this that I plan on calling the gaming commission and filing a complaint on this subject.

I realize that some guys want to blame the federal government for this. I acknowledge that it is partially their fault. However, there is simply no reason that FTP shouldn't be able to say, "We charge you X dollars for Y withdrawal method" like many smaller, less reputable sites already do. If they had simply told me they were going to charge me $75 or so for a wire, I could have considered another option and decided what was best for me. However, even this seems a little ridiculous to me as 1. They never told me they are going to overcharge on withdrawals when I initially deposited and 2. I've paid thousands of dollars in rake already, so it isn't like there is an issue of profitability for the site - this is greed, pure and simple.

We all agree it sucks, but it's not really FTP's fault that banks are gonna charge you for transactions. Now that they have the pop up alerting people about this, I'm pretty comfortable with the way they handle things on that end. Obviously the lack of transparency about rackback hits is ridiculous though. Most people never even know, and even if they do they can't find out exactly what they're getting charged.

But if you read this thread, you'll know to expect to lose approx $75 in real money every time you do a wire on average. Some people don't get hit with any fees, some with well over $100.

And I don't think you're going to get very far with the gaming commission, online poker sites are all based offshore so they can't be regulated by anyone.

My bank doesn't charge a fee for a wire. FTP doesn't charge a fee for a wire. The only warning message that came up for me said, "We don't charge you a fee for this*, but your bank might have a fee." The logical conclusion from all of that was that a wire was supposed to cost me exactly 0 dollars. Instead, it cost me about $75... although I'm not even sure if thats right because they are not transparent at all about this. Also, I never heard a single mention of an "intermediary fee" until I got an email back from them after I received part of my money from them.

* This is a clear lie in itself because they do in fact charge me through charging more rake for future play - ridiculous.

Overall, this is extremely unreasonable.

cool story bro

Yeah, like LT22 said that popup has been around for a while now, so I assume you meant to say that you're mostly pissed because you glanced over it and didn't take time to fully understand what it meant before cashing out.

I'm with you on the rakeback side of things though.