Heres the collection of emails I set and was sent in regards to the not converting points thing:-
What is the next step? I will offer $100 to 1 person who helps me get FT to transfer my old points to cash.
This is the way I see it:-
1. Its blatent false advertising and nowhere on the emails can I see anything about it being old points that can be transfered.
2. When pushed I got the response that only points accumulated while a Black Card member are eligable. Most of my points were earned while I were a Black Card member.
3. They have rolled this out as Black Card and not an new promotion under a different name.
4. They assure me that points earned after genuinley earning Black Card for a rolling average of 500FTP`s over a 100 day period will be instantly available to convert but again see point 2.
Im guessing the response took so long because they had to try and find a way out of it because they have tripped themselves up and are hoping that I just forget about it. There are clear contradictions in their emails and in the advertisements and I think they should hold their hand up and admit their mistake. What they are trying to do is no way to run a business and rather than making people think about coming back to their site it is probably actively turning people off it.
I also wonder if complaining to the regulatory body will have any affect because they seem very reluctant to rectify their mistake.