Please get rid of Howard and Chris avatars in the table preview. Leaves a sour taste in alot of players mouths.

Hello I just connected to my account in Full Tilt.

I dont remember the correct amount I had in account . But it looks like I have a lot less than I have ideia of having .

Does the value showing for the ROW players is the final value or will be updates until day 6.

Did they took any cash of people like a % ? Or all the money is returned to people.

will HU tables auto start?

I'm betting most people who are saying they had more money just remember it wrong.

Hehehe . Im happy to get at least some back. But really had the feeling of almost the double.

But my mistake for not making a reminder of the value.

no, each ticket is for one table but u can use it to reload

if u want to multitable w tickets, u have to buy multiple tickets

is the $600 first deposit bonus available to existing players upon relaunch?

If i was visiting canada from the usa, could I deposit with a giftcard bought in Canada and play on ftp?

obviously I wouldn't cash out or anything

Hi all,

Quick update since yesterday:

There have definitely been a few issues that we need to work through before going live for real money play, but that's why we're doing this week's play money test. We're confident the vast majority of these issues will be cleared up before Tuesday.

One fairly obvious issue is that support is dealing with a very high volume of emails right now as they try to help get players online. It's not necessary to send multiple emails about the same topic, they will get to everyone. We’re still clearing the cobwebs and ironing out the kinks, and we appreciate your patience over the next few days.

We also just put out a small client update that included a fix for the problems people were having with the "Change Password" dialog as well as a fix for Mac users who had crashing issues when trying to update or install the game software.

Some questions I can give immediate answers to:

1. Why doesn’t authentication-support@fulltiltpoker.com work?

- This (and loginsupport@fulltiltpoker.com) should be working now. Sorry about that, just one of those cobwebs.

2. No bonus offers are currently being shown for me, do we have to wait till the 6th to see our "Deal Me In" and Iron Man bonuses?

- Yes, the bonus offer from Deal Me In will be available on the 6th when real money is available.

3. Can anyone pair with PokerStars? I only get a message that this feature will be available in my region soon.

- Account pairing is being rolled out gradually, but it should now be available to almost everyone that will be getting that feature.

4. I get prompted to verify my ID again, even though I did this a few weeks back. I re-sent my ID and proof of address. Will this be handled quickly?

- Everyone who has already gone through the verification process as of a couple of weeks ago should now have access to their account. You should no longer be prompted to send in more verification documents.

5. My friend is getting the "Enter your Credit Card Details" screen when he tries to login but he doesn't have his old bank card any more. What should he do?

- This is just one of the added account security checks that we've put in place for the first time you log back in. He could potentially avoid that particular check if he logs in with a previously used computer. If that's not possible, he'll probably need to submit verification documents to support.

6. Does anybody know the email contact for problems relating to accounts?

- support@fulltiltpoker.com is the address. Before writing to support, though, I highly recommend looking at the latest FAQs here:

http://www.fulltiltpoker.com/faq

If you can't find an answer to your question and need to write to support, please try to be patient with them over the next few days.

7. When will the game be available to download for US players?

- We're working on a resolution to this issue. Hopefully US players will be able to download the software and play for play money soon.

When will the FTP Forum be up?

@Shyam - I think others as well as myself are having this issue...when I click on FTP and ok the update, it isn't updating. The thing just closes. I've already tried 3-4 times

Update works for me on Win 7. (4.46.1.2)
You could try to uninstall completely and reinstall as a workaround?

Just downloaded the new update. I just finished pairing my Pstars account with FTP.

When I click on 'transfer to FTP' on Pstars it now asks me the amount that I would like to transfer to my FTP account. Everything seems good.

Hi, Canadian player here,


4. I get prompted to verify my ID again, even though I did this a few weeks back. I re-sent my ID and proof of address. Will this be handled quickly?

- Everyone who has already gone through the verification process as of a couple of weeks ago should now have access to their account. You should no longer be prompted to send in more verification documents.

I've sent my documents in a while ago and got a verification email saying I would be good to go , Full tilt still prompts me to verify stuff when logging in

Thanks for listening

I meant some small update that Shyam referred to. I downloaded the client and installed over the old one. I managed to update now but had to try like 7-8 times before it finally installed the update

I get this error trying to load the Client after installing

"The application failed to initialize properly (0xc0150002). Click on OK to terminate the application"

Any idea how to troubleshoot this issue?

Did iron man medals get converted to points for US players?

@donkab0mber

I had the same issue, on Windows 7, right-click on Full Tilt icon->properties
In the compatibility tab, select 'run this program as administrator'

Then it worked, hope this helps

Cheers mate! Just did so. Shud be fine now

Still having problems changing password Shayam.

Are u sure the old p/w is correct? Why not go the forgot p/w route? Enter ur temp p/w, then change to whatever new one u wish

Yeah old pass is correct. Tried loads of times.

Will try that other route though thanks

after you have paired your ftp with your pstars account:-

1) when can we transfer money from our stars account to ftp, or visa-versa?

2) when transferring money, how long does it take for the money to escrow across? is it instant or is it 3days like the banks?

Not quite sure if i should be concerned but i logged in normally and i wasn't asked to verify my account (even though i did that 2-3 years ago). Will everyone have to verify eventually?

I heard something mentioned about Stars' accounts going to have their VIP level raised if the player had a high VIP status on FTP (ironman/blackcard). Is this true? If so, any details/timeline?