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FTP - Poorest Customer Service x2 FTP - Poorest Customer Service x2

04-22-2011 , 10:05 AM
Hey guys emailed Doug to help me be able to log into my account again. Happened this morning, Upset because I am trying to clear the bonus and I have a whole day off today and cannot login to play says to contact support, I've wrote all the support emails involved and the fulltiltpoker.co.uk as well, no response. So I PM'ed Doug this message. thanks all.

(PS last time my account was closed I setup this thread for Poorest customer service and my account NO LIE was opened in like 15 mins but it took 3-4 weeks of emails to the FTP support that went unresponded, what a joke and this all happened before Black Friday, and now again today they wont let me login without any explaination of why , SO flustrating. thanks everyone again. here is the PM I sent.



Hey Doug,

From Canada Here. Been a loyal player to FTP for years and years as you can see.

My name is nickbro27. nick brophy.
I have had mad mad problems with FTP's customer service over the years, they always take forever to respond to me and fix my simple issues. But enough about that for now.

I had a ID verification issue that needed to be fixed (FTP did not even contact me to tell me they were closing my account and again they did not contact me today when THEY DID IT AGAIN!!)

This upsets me. I decided to give FTP one more shot I deposited and played been doing good (been a week or so since account re-opened after waiting almost a month which is just unreal) So yesterday I go on there and I got a free 300 dollar bonus, in 21 days i need 500 ftp points to clear 20 bucks. now I am a low stakes player and it will take me the full 21 days just to get 20bucks if I am lucky.

Today I goto logon to a big session of FTP. and boom cannot login and it says to contact loginsupport@fulltiltpoker.com I also send emails to fulltiltpoker.co.uk as well just incase.

I still cannot logon and play its been a few hours. this is my 4th time dealing with a issue with FTP that is nothing but a pain in the ass thats forsure. look back and see all the problems Ive had with service and my account.

Please let me know a time frame of account being re-opened or if I can login and will I be credited with more time to clear my bonus as I cannot login.

Thank you for your help. I am going to post this on the forum as well.
FTP - Poorest Customer Service x2 Quote
04-22-2011 , 10:30 AM
just got this email, but very very upset over how I have been treated.

Hello Nick,

We sincerely apologize for the delay and appreciate your patience. We are currently receiving a large number of emails and are responding to each one as quickly as possible.Thank you for your email.

We're sorry you've continued to have difficulties accessing your account.

This issue has now been resolved, and you should be able to log in to your account as usual.

We apologize for any inconvenience and wish you good luck at the tables. Please let us know if there's anything else we can help you with.


Regards,

Jonathon K
Security
FTP - Poorest Customer Service x2 Quote
04-22-2011 , 10:32 AM
My whole email thread, I want a explaination!!!!


Why has my account been closed??????????????????????

I don't trust FTP. Forward this to highest manager.

I am telling all my Canadian poker buddies to remove their funds from FTP. I only have 20 bucks I am going to play it out and never play on FTP Again. You guys never told me why you closed my account or sent me a email as to why you are closing my account.

You guys never made up any of your errors in the past 5 years in any way shape or form (oh I am sorry you guys gave me a 1 dollar sat ticket one time!!) PLEASE FORWARD TO HIGHEST MANAGER PLEASE!

Thank you I will sent this to FTPDoug on 2+2 as well I am really tired of being treated like this.

Thank you
Nick

--- On Fri, 4/22/11, Full Tilt Poker - Security-UK <security@fulltiltpoker.co.uk> wrote:

From: Full Tilt Poker - Security-UK <security@fulltiltpoker.co.uk>
Subject: Re: Login Auth FAILED??? nickbro27
To: "nick brophy" <nic_bro27@yahoo.com>
Received: Friday, April 22, 2011, 7:22 AM

Hello Nick,

We sincerely apologize for the delay and appreciate your patience. We are currently receiving a large number of emails and are responding to each one as quickly as possible.Thank you for your email.

We're sorry you've continued to have difficulties accessing your account.

This issue has now been resolved, and you should be able to log in to your account as usual.

We apologize for any inconvenience and wish you good luck at the tables. Please let us know if there's anything else we can help you with.


Regards,

Jonathon K
Security
Full Tilt Poker

----------------------------------------------------------------------
Please remember never to give out your password or enter
account details over the Internet. Full Tilt Poker staff will
never ask you for your password. For your security, always
keep this information a secret.

Learn, Chat, and Play with the Pros at Full Tilt Poker
----------------------------------------------------------------------






Original Message Follows: ------------------------

Ive just been thur the horriable process of ID verification, You have verfieied my account and re-opened it. I was never going to deposit there again, but I did and I have been doing ok on my 10 dollar deposit.


Then I see 300 bonus in my account (thank you BTW) However it is a lot of playing in 21 days to get it . Now I try to logon for a full session today and I CANNOT. I am a low stacks player and will be lucky to get the 500 points in 21 days to get the 20 dollar bonus.


This is a full day I was going to play but it says to contact login support. This is so Flustrating , and I know you are having problmes with the Black Friday but this is only USA Fault and not other players.


Please open my account ASAP. If this takes forever again < I am going back on 2+2 because it took you almost a month to verifiy my ID's!!!!!P




Please Help


nickbro27


nick brophy
FTP - Poorest Customer Service x2 Quote
04-22-2011 , 10:35 AM
Since FTP Doug works from the office in Ireland (iirc), you should ring Subway in Cherrywood, Dublin, Ireland and order him lunch delivered to their office in Cherrywood. That'll get things moving quicker in future.
FTP - Poorest Customer Service x2 Quote
04-22-2011 , 10:38 AM
Also, good luck clearing a bonus 15 times the size of your bankroll in 21 days btw.
FTP - Poorest Customer Service x2 Quote
04-22-2011 , 10:57 AM
Received: Friday, April 22, 2011, 7:40 AM

Hello Nick,

Thank you for your understanding during this process.

Security is paramount to Full Tilt Poker and we must perform due diligence during a review. Unfortunately, since you had close associations with other accounts currently under review, we had no choice but to temporarily suspend your account.

To reduce your risk of being associated with accounts under review, please do not allow other players to log into Full Tilt Poker from your computer(s). In addition, do not log into your Full Tilt Poker account from the computers of other players. Finally, player-to-player transfers and shared payment processors with accounts under review will result in account suspension.

We value you as a player and hope you understand that our security protocols are in place for the protection of both the site and our players. If you follow our recommendations outlined above, there should be no further issues with access.

Please accept our apologies for the inconvenience, and thank you once again for your patience. If there's anything else we can help you with, please let us know.

Regards,

Brian P


lies
FTP - Poorest Customer Service x2 Quote
04-22-2011 , 11:24 AM
All hell is breaking loose in the online poker world, PLEASE FORWARD TO HIGHEST MANAGER MY PROBLEM THAT HAS BEEN RESOLVED.

I fear you have gravely misjudged FTP's priorities at this juncture.
FTP - Poorest Customer Service x2 Quote
04-22-2011 , 11:42 AM
Quote:
Originally Posted by Juff
All hell is breaking loose in the online poker world, PLEASE FORWARD TO HIGHEST MANAGER MY PROBLEM THAT HAS BEEN RESOLVED.

I fear you have gravely misjudged FTP's priorities at this juncture.
Hmmm. Shouldn't their priorities be with their Customers at this time? If not then they could lose what little customers they have left or customers that can refer them to their business. We are the customers we pay their bills and sign their pay cheques so to speak.

Please dont tell me my issue, Ive just got my account re-opened after waiting one month to do that, which was no fault of my own , then This happens a week and half after opening my account again. LOL. Ok sure.

Then Brian P sends me that email about it lol. Ok I have done none of that , I want to know the exact details of why , what Did I do , nothing thats why and they cannot provide me with the details of it, its a pure joke.

I have my rights to come on here and say what I would like to say, if you dont like it I cannot do much about that.

Have a good day ill let you know of FTP's response thank you everyone!

Last edited by nickybro27; 04-22-2011 at 11:48 AM.
FTP - Poorest Customer Service x2 Quote
04-22-2011 , 11:45 AM
As well official statements from FTP and Pokerstars say that it is business as usual for everyone else outside of the US so please don't feed me your garbage, they are billion dollar company's that I support for the last 5 years+ So I have been loyal but I also had enough I want real answers this time of my account closure.
FTP - Poorest Customer Service x2 Quote
04-22-2011 , 11:50 AM
Quote:
Originally Posted by nickybro27
As well official statements from FTP and Pokerstars say that it is business as usual for everyone else outside of the US so please don't feed me your garbage, they are billion dollar company's that I support for the last 5 years+ So I have been loyal but I also had enough I want real answers this time of my account closure.
The answer is you have $20 in your account. They've got bigger concerns right now. They'll get to your issue when they're done fighting fires from black friday.
FTP - Poorest Customer Service x2 Quote
04-22-2011 , 11:50 AM
Quote:
Originally Posted by nickybro27
Received: Friday, April 22, 2011, 7:40 AM

Hello Nick,

Thank you for your understanding during this process.

Security is paramount to Full Tilt Poker and we must perform due diligence during a review. Unfortunately, since you had close associations with other accounts currently under review, we had no choice but to temporarily suspend your account.

To reduce your risk of being associated with accounts under review, please do not allow other players to log into Full Tilt Poker from your computer(s). In addition, do not log into your Full Tilt Poker account from the computers of other players. Finally, player-to-player transfers and shared payment processors with accounts under review will result in account suspension.

We value you as a player and hope you understand that our security protocols are in place for the protection of both the site and our players. If you follow our recommendations outlined above, there should be no further issues with access.

Please accept our apologies for the inconvenience, and thank you once again for your patience. If there's anything else we can help you with, please let us know.

Regards,

Brian P


lies
do you have a static IP?
FTP - Poorest Customer Service x2 Quote
04-22-2011 , 12:03 PM
Why static IP, sorry really dont know what that is. not that up on computers.

The internet is shared in our apt's we have 3 in the unit here and we all use it as it is 100% all utils included place. I do not know what internet they have I would have to ask them, but I think its with Rogers.

Anyway why would that make my account close? again!
FTP - Poorest Customer Service x2 Quote
04-22-2011 , 12:22 PM
Quote:
Originally Posted by nickybro27
Why static IP, sorry really dont know what that is. not that up on computers.

The internet is shared in our apt's we have 3 in the unit here and we all use it as it is 100% all utils included place. I do not know what internet they have I would have to ask them, but I think its with Rogers.

Anyway why would that make my account close? again!
"To reduce your risk of being associated with accounts under review, please do not allow other players to log into Full Tilt Poker from your computer(s). In addition, do not log into your Full Tilt Poker account from the computers of other players. Finally, player-to-player transfers and shared payment processors with accounts under review will result in account suspension.

We value you as a player and hope you understand that our security protocols are in place for the protection of both the site and our players. If you follow our recommendations outlined above, there should be no further issues with access."

I'm guessing multiple people accessing FTP from the same static IP could be triggering automated security features, as explained by FTP. Your comprehension and attitude suck, good sir.
FTP - Poorest Customer Service x2 Quote
04-22-2011 , 12:32 PM
Even though everyone else has already told you the same thing (you clearly have a reading comprehension problem), I will say it again. They think you've been multi-accounting and are breaking rules because you log into your account from computers where other people log in as well, and you share an internet connection with these people. I had to verify both my and my step-dad's identities 6 years ago because we played in the same house ONE TIME. This is standard practice to ensure you are not cheating. Deal with it.

Quote:
Originally Posted by nickybro27
Hmmm. Shouldn't their priorities be with their Customers are this time? If not then they lose what little customers they have left or customers that can refer them to their business. We are the customers we pay their bills and sign their pay cheques so to speak.
Americans made up ~40% of Full Tilt's business. You think one guy in Canada with $20 in his account is a priority when these people are being charged with $3 BILLION worth of money laundering and bank fraud? These guys are facing 60 some-odd years in prison, dude, PRISON, not to mention the tens-to-hundreds of millions this legal battle is going to cost, and you can't take a second to see that you don't matter at all right now? If Canadians made up the other 60% of FTP's business you might have an argument, but it's nowhere close to that. Basically, FTP doesn't, and shouldn't, give a **** at this time.

But it's not just about current climate. FTP wants access to the US market if/when it becomes fully regulated. I've seen estimates that the US poker industry alone, when expressly legalized, regulated and taxed, will quadruple in size in the next 10 years. Do you have any idea how much money that is? I have no idea what the sites would be taxed but what they have to give up in this litigation and what they'll pay in US taxes over the next decade is pocket change compared to how much they are going to be able to rake in, so to speak. Clearly their attention should be focused on the big issue here, no?

Idk what to tell you if you seriously think that people paying $100 in rake/month deserve priority customer service over those that a) pay 20 times in one day what you rake in one month and b) have likely been doing so for much longer than you've even had an account at Full Tilt. People are losing their homes, their lives have been completely flipped upside down over this, and you're seriously pissed because you can't access your $20? GTFO with that.

I can understand a little frustration, but it's jackasses like you that take up all the time of FTP's already-incompetent support because of **** like this. There is a lot more going on than you've chosen to look at, so, with all due respect, you deserve to have your account locked for being an idiot. I feel for you, and it sucks, but you need to face this fact: There are more important things to deal with and more important people than you.
FTP - Poorest Customer Service x2 Quote
04-22-2011 , 12:42 PM
Suck a fat one man.

I have sent FTP customer service 32 emails in 5 years , so I am sucking the life out of their customer service sure.

I have not logged on to others computers. I have verfied my ID's and it took one month to do it, before Black Friday, and had it opened for one week and then closed again after a update of software. It was their mistake and I paided once again for it. Then they send me verbatim emails and then they tell me that they cannot disclose info as to why it happened. There is noone else living here in these apt complex that play online poker. All I want is a answer and yes they are responding to me very quickly now. 3 emails in the past hour all with 1 hour replys to me, and that never ever ever happens at FTP before, wonder why that is? But they are still not resolving my issue as I want to know why it was closed this time and I have not broken any of the rules!

anyways i will get no help on here, I will let you all know if and when FTP fully resolves my issue, I missed out on a lot of tounrys i wanted to play this morning when my account was closed due to no fault of my own, all you guys are trying to do is further piss me off and its working so i must go now!
FTP - Poorest Customer Service x2 Quote
04-22-2011 , 12:46 PM
how about you just not play on FT anymore and call it their loss?

you really think anyone cares about you and your ****ing $20 bonus? get a clue. be thankful you are even allowed to play once your **** gets figured out.

i'm sure FT has much more important things on their plate right now so why not just give it a rest?
FTP - Poorest Customer Service x2 Quote
04-22-2011 , 03:58 PM
You guys are all too sad, btchin at me over this. because you cannot play , and actually it is a 300 dollar bonus as well. And I only have 21 days and i only deposited 10 bucks as I usually end up running up my deposits and cashing out so please none of tell me your sad s hit becaue you cannot play anymore.

You all knew the risks since 2006 and so did FTP, Stars etc, its not my fault that poker is banned in the USA and why should my customer service go down. In fact my service has gone way up FTP responded to my 1st email within 1 hour and then every other email within 1/2 hour so thats a kudos to their service.\
\
However the will not answer why my account was closed today only that they cannot comment for privacy and security reasons. lol this is funny because it is MY account and I am worried about it, and its my right to be worried when they cannot even give the reason or details of why they shut it and how come it was opened again after 4 hours when i requested it , It is obvs their error and they wont own up to it.

I will post the emails if you like the whole convo between me and them, but its likely to do any good, you hating sobs
FTP - Poorest Customer Service x2 Quote
04-22-2011 , 04:02 PM
It's because you are associated with people who've scammed them and they won't go into details for you so don't bother asking.

Again, good luck clearing a $300 bonus with $20. God speed.
FTP - Poorest Customer Service x2 Quote
04-22-2011 , 05:30 PM
I was going to post something else which might have been the reason but its not something a hating SOB would do so i'll keep my gob shut.

Happy Easter btw.
FTP - Poorest Customer Service x2 Quote
04-22-2011 , 06:01 PM
No no , noone scammed them at all. A fello FTP player played in the same apt complex that has wireless internet included in the rent. He made multi accounts as he thought it was ok, this is a 3 apt complex. Since then he won big and tried to cash it out, and he has moved out of here and I now have my own internet connection outside of the wireless one that is provided.

Also since then a month ago FTP told him that they need ID and that he cannot have multi accounts they were nice enough to put his funds in his original account, for him to now use and cashout. They wanted my id''s as well this was before BFriday and was over one month ago and they took a month to verify my email. I since have no contact with other person since they told me that they have their funds in their orig. acct.

Now a week into my new account and the close it for no reason but they are saying it was for the above but they already closed it for that and I verified my ID! I will post all the threads from customer service as they do not want to fully explain their error.

Anyways I could go on but you guys all hate me. I dont hate FTP i just having a hard time trusting them knowing something went on, on my account (again) and they cannot tell me why!? So flustating and its hard to trust!

thanks and I dont mean to offend any one , and I am sorry for my language earlier and apoligize to those that I have offened with my words.

Take care 2+2ers I will provide full details and FTPs unreasonable answers to my very valid concerns.

Thank you all
FTP - Poorest Customer Service x2 Quote
04-22-2011 , 07:30 PM
you are a ****ing ****** and i'm not even gonna explain why because its so obvious
FTP - Poorest Customer Service x2 Quote

      
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