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FTP checks are not coming on time -- Why? FTP checks are not coming on time -- Why?

06-28-2007 , 05:04 PM
no matter what the problem is (bots or delayed checks etc.)

please just don't lie to us. If it's going to take 4 months to get our money (exaggeration I know) just tell us that, that way we can "plan accordinily" and not go ZOMG MY MORTGAGE IS DUE I NEED THIS MONEY!
FTP checks are not coming on time -- Why? Quote
06-28-2007 , 05:07 PM
Quote:
Sean,
i am happy that you addressed this thread directly and put some honest explanation behind the problem. this still does not resolve the problem of claiming that mail delivery can take up to 11 business days. this is simply untrue.

ftp needs to be honest with its players and take responsibility for the severe delays players are experiencing right now. we appreciate the efforts you are taking to secure reliable processors, but please, do not mislead us.

tell us what is going on and don't assign responsibility for massive, unpredictable delays to one of the most reliable businesses in the world. in my whole life i can only recall once something being lost in the mail and i cannot recall even one time that anything that has been sent in the continental US to me took longer than one business week.

let's get real. the mail doesn't take that long. full tilt just needs to get its [censored] together with sending checks promptly.
FTP checks are not coming on time -- Why? Quote
06-28-2007 , 05:36 PM
Quote:
Hate to say it but I just don't see how that can't be a lie. And I think that's what has frustrated us the most. When as a customer you have concerns and inquire about something, and the reply from support basically makes you sound like an impatient idiot, that's a problem. Completely unacceptable. We're not stupid. If you tell me my check went out two weeks ago, if it's not in my mailbox, I can tell you that it's not coming. The 15 day stuff is a load of garbage.
no matter what the problem is (bots or delayed checks etc.)

please just don't lie to us. If it's going to take 4 months to get our money (exaggeration I know) just tell us that, that way we can "plan accordinily" and not go ZOMG MY MORTGAGE IS DUE I NEED THIS MONEY!
==========

As both Rikakazak and Nfuego20 put it, we don't want to hit the panic button. We can be patient people. We understand that these are not ideal times. But the lying and misleading information must stop.
FTP checks are not coming on time -- Why? Quote
06-28-2007 , 06:10 PM
Quote:
Thank you for contacting Full Tilt Poker Support, and we appreciate your
patience in this matter.

Please be aware that when we send out our checks, we are largely at the
mercy of US Postal Service when it comes to delivery times. Having said
that, after reviewing your account, I can see that only 11 business days

have elapsed since time of processing. I can understand your
frustration and realize that this is a substantial amount of money but
at this time, we ask that you be patient and allow the full 15 business
days to expire. If the check is taking an unusually long time to
arrive, please email us back and we will be happy to investigate the
matter further.

On behalf of Full Tilt Poker, I wish you the best of luck at the tables.
Should you have any other questions or concerns, please feel free to
contact us.

Regards,

Peter O
Full Tilt Poker Support

FTP checks are not coming on time -- Why? Quote
06-28-2007 , 06:49 PM
The biggest problem I have with FT and Bodog is that they can come up with new deposit processors in no time to send them money and skirt the UIEGA in nanoseconds, but when it comes to paying us it's a whole different story. These sites are so full of crap, bottom line PokerStars is taking care of its players with no payout delays,FT and Bodog are not. Im taking my all my business to PS, that is whenever I can get my money from these jokers that dont care about paying me, but can take my money with no problems. Plus the banks and Justice Dept have already said there is no way to enforce the UIGEA, or monitor payouts, via check, so these check processors that are (according to the sites) slow walking us now are full of crap too!! Bodog and Fulltilt are just as the good ole rounder's qoute says "stickin it into us" f'k them.
FTP checks are not coming on time -- Why? Quote
06-28-2007 , 07:18 PM
FTP SEAN the problem is the people responding to our e mails is giving us different information than you. why is that?
FTP checks are not coming on time -- Why? Quote
06-28-2007 , 07:27 PM
it's probably a pre drafted response, if you've ever worked in customer support you know the drill. not saying that's right, but that's usually the protocal
FTP checks are not coming on time -- Why? Quote
06-28-2007 , 09:55 PM
i got my flask i ordered 2 days ago, but still no checks...doh!
FTP checks are not coming on time -- Why? Quote
06-28-2007 , 10:02 PM
Quote:
i got my flask i ordered 2 days ago, but still no checks...doh!

lol, now that's f'n funny!!!!
FTP checks are not coming on time -- Why? Quote
06-29-2007 , 03:48 AM
One thing I can say after much research is that there is no "70 days" that has anything to do with stopping checks. There is a 3 day verbal deadline, a 14 day deadline for the banks to have manually stopped the check if proper information is given, and a six months deadline when the stop runs out if not renewed. But nothing having to do with 70 days.

Thank you FT for having me knee deep in Fed speak and techno-bank. I think the processor is scared about smurfing and Schedule B (Foreign bank accounts) issues.

There is a really nightmarish scenario the Feds could pursue. The Feds consider a foreign bank account to include anything like Paypal or Neteller, (regardless of whether they are on foreign soil), and any casino with gross revenue of over a million dollars a year. If you are an American and have 10K or more in any of these sources at any point, you are required to file a Form TD F 90-22.1, and check Schedule B on your 1040. If you do, you are 100% guarunteed to be audited the first year. What are the penalties for not reporting a foreign bank account? If you're found to be willfully not reporting the account, it's the greater of $100,000 or 50% of the value of the account, plus possible criminal penalties. If it's not willful, the maximum fine is $10,000. Between Neteller records, and the records they may get from Party, they could really seriously wound online poker between that and the tax evasion issues.

http://www.taxabletalk.com/gambling/
http://www.taxabletalk.com/posts/1175053154.shtml
http://www.taxabletalk.com/posts/1170966022.shtml
http://www.gambling-law-us.com/Artic...nline_Gambling,_Part_I
FTP checks are not coming on time -- Why? Quote
06-29-2007 , 05:57 AM
I now have 7 checks still to arrive. Here is the latest email from FT.


Thank you for contacting Full Tilt Poker Support.
>
> I am including a list of the last 6 checks you have
> requested, when they
> were processed, and when they can be expected. I
> hope this information
> will help you determine which checks you are
> missing. The oldest checks
> are at the top.
>
> Processed - Expected - Amount - Transaction #
>
> June 9 - June 29 - $5000 -
> June 12 - July 2 - $5000 -
> June 15 - July 7 - $5000 -
> June 19 - July 11 - $5000 -
> June 22 - July 16 - $5000 -
> June 26 - July 18 - $5000 -
>
> , I understand that you may have been receiving
> your checks within
> 5 days. However, delivery times are not always
> consistent, and your next
> check could arrive sooner or later than usual. As
> our delivery policy is
> 15 business days, we cannot consider a check to be
> late until that time
> has passed. As you can see above, none of your
> checks are currently late
> by our delivery schedule.
>
> If you are certain that a specific check has not
> arrived by the date
> indicated above, please email us back and we will
> investigate the issue
> promptly.
>
> On behalf of Full Tilt Poker, I wish you the best of
> luck at the tables,
> . Should you have any other questions or
> concerns, please feel free
> to contact us.
>
> Regards,
>
> Jayson
> Full Tilt Poker Support
FTP checks are not coming on time -- Why? Quote
06-29-2007 , 10:22 AM
ok since sean posted here i will take his word for it that the checks are on the way. again, IF FTP JUST TOLD US THAT FROM THE MOMENT THEY KNEW ALL WOULD BE WELL. i will give check 10 calender days to arrive since yesterday (which apparently is a day after sean found out) if its not here by then i will assume going forward:

A) i was lied to by a FTP rep
B) the rep was lied to, which is also aggravating
C) take 100% of my play to stars
FTP checks are not coming on time -- Why? Quote
06-29-2007 , 12:07 PM
question -

i've been reading on the forums that many us players are having issues
with check delays and that there was an issue with the check processor.

is this true?

response -

Thank you for contacting Full Tilt Poker Support.

Unfortunately, this is the case. On June 27, our check processor
notified us of an issue that had temporarily affected their ability to
process checks. That resulted in longer than average wait times for
North American players who requested a cash-out via check between June
12th and June 26th.

It has been confirmed that all delayed checks have been shipped as of
June 27th. Your check should be arriving in the upcoming week, or the
beginning of the following week at the latest.

We understand that in this difficult climate it is more important than
ever to have safe, effective and timely methods of deposit and
withdrawal for our players. We are currently testing several new
payment
processing options that we plan to make available to you in the near
future.

We apologize for the inconvenience these delays may have caused you,
and
are working to mitigate the impact to our players when we experience
processor difficulties.

Regards,

Jagroop
Full Tilt Poker Support

origi
FTP checks are not coming on time -- Why? Quote
06-29-2007 , 12:23 PM
progress
FTP checks are not coming on time -- Why? Quote
06-29-2007 , 12:47 PM
Just got this email.

On June 27, our check processor notified us of an issue which temporarily affected their ability to process checks. This resulted in longer than average wait times for North American players who requested a cash-out via check between June 12th and June 26th.

We apologize for the inconvenience these delays may have caused you, and are working to mitigate the impact to our players when we experience processor issues.

It has now been confirmed that all delayed checks have been shipped as of June 27th. Your check should be arriving in the upcoming week, or the beginning of the following week at the latest.

We continue to strive for safe, effective and timely methods of deposit and withdrawal for our players. We are currently testing several new payment processing options that we plan to make available to you in the near future.

We appreciate your business and thank you again for making us your online poker choice.

Sincerely,

Full Tilt Poker Support
FTP checks are not coming on time -- Why? Quote
06-29-2007 , 12:48 PM
just recieved an email from FTP

its kinda weird as the body i in a different font than the opening and closing. like it was copy and pasted from this very forum or something. anyways it is a setp in right direction

Quote:
Dear hunglikeabro,

On June 27, our check processor notified us of an issue which temporarily affected their ability to process checks. This resulted in longer than average wait times for North American players who requested a cash-out via check between June 12th and June 26th.

We apologize for the inconvenience these delays may have caused you, and are working to mitigate the impact to our players when we experience processor issues.

It has now been confirmed that all delayed checks have been shipped as of June 27th. Your check should be arriving in the upcoming week, or the beginning of the following week at the latest.

We continue to strive for safe, effective and timely methods of deposit and withdrawal for our players. We are currently testing several new payment processing options that we plan to make available to you in the near future.

We appreciate your business and thank you again for making us your online poker choice.

Sincerely,

Full Tilt Poker Support
FTP checks are not coming on time -- Why? Quote
06-29-2007 , 02:08 PM
Quote:
2+2ers,

I’m sorry I’m not able to provide much new information, but I will give you as much as I have regarding this issue.

We just found out that for a brief period earlier this month, our check processor was unable to issue checks . That resulted in longer than average wait times for players who requested a cash-out via check.

After examining the situation, the issue was rectified. I confirmed yesterday that all delayed checks have been shipped. Your check should be arriving this time next week, or the beginning of the following week at the latest. We apologize for the inconvenience these delays may have caused you, and are working to mitigate the impact to our players when we experience processor difficulties.

The majority of our players who request a cash-out via check receive them in a timely manner. Many of our players receive their checks within a week and most receive their check in less than 15 business days.

We understand that in this difficult climate it is more important than ever to have safe, effective and timely methods of deposit and withdrawal for our players. I can’t say much about it right now, but we are currently testing several new payment processing options that I think you guys will really like.

Sean
Isn't this akin to a casino being unable to deal cards, or a restaurant being unable to serve food?
FTP checks are not coming on time -- Why? Quote
06-29-2007 , 06:20 PM
Apparently this just happens in the new online poker climate.

The thing that bothers me is just that we aren't notified sooner and given our money back in our accounts. I would've taken it out with ePass or something.
FTP checks are not coming on time -- Why? Quote
06-29-2007 , 06:38 PM
I requested a $5,000 check on June 20 and another one on June 22. The first check just arrived in the mail today. i live in california.
FTP checks are not coming on time -- Why? Quote
06-29-2007 , 10:16 PM
just got my 5K check request on the 12th... it was issued on the 27th
FTP checks are not coming on time -- Why? Quote
07-31-2007 , 05:29 PM
Alright now i withdraw from FUll Tilt about three times a month. Usually the checks come within 4 business days sometimes 6 business days and then the boom comes.

My last five checks have come quickly and accurately. But the check i requested 2 weeks ago has still yet to come. This is the third time this is happening. Each time they have a problem with the bank or the processor. Now i need this money to pay my bills.

NO!!! i am not saying the sky is falling or that this is the end of the world they do always finally get me my check. But the timeline is becoming ridiculous.

So I have two questions: One has anyone requested a check within the last two weeks and received it?

Two: this is for you FTP DOUG or SEAN: Can u please bring back the overnight delivery system for checks or door to door delivery like you used to have? Some of us rely upon these checks and it is becoming pot luck when they will arrive.

Before the stupid replies about go play on pokerstars come--I already did move half my roll there but I still like FTP better.(for their games-not their service) I would like FTP to either start UPS deliveries or give us a timeline not 25 business days which is ridiculous.
FTP checks are not coming on time -- Why? Quote
07-31-2007 , 06:16 PM
dude omaha you need to just stop posting give it a [censored] break MAIL GETS DELAYED
FTP checks are not coming on time -- Why? Quote
07-31-2007 , 06:48 PM
Omaha, I've requested 3 checks this month...received all 3 of them within 8 calendar days (ie about 6 business days). Last one I requested 7/20, approved 7/21, received 7/28.

Kodfish
FTP checks are not coming on time -- Why? Quote
07-31-2007 , 09:26 PM
And yet you keep playing there -- Why?
FTP checks are not coming on time -- Why? Quote
07-31-2007 , 11:49 PM
I have received 2 checks in the past 2 weeks. Probably took 4-6 business days for both of them.
FTP checks are not coming on time -- Why? Quote

      
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