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FTP Answers 9/30 FTP Answers 9/30

10-04-2010 , 01:38 PM
OH WTF. THIS UPDATE BROUGHT BACK THE INACTIVITY WINDOW.

I'm not even logged in yet, wtf.
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10-04-2010 , 01:39 PM
Stars got a lot of crap from their FR players earlier this year when they changed the amount of vpps awarded on their tables. Given the general upheaval, they met their players half way and in the end everyone was happy.

And then there's FTP. They come in here and say that over all they're giving out more money...except to those people who are getting less than before. Wat?
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10-04-2010 , 01:42 PM
Doug,

Thanks for your reply. That seals the deal for me.

I'm taking my 100K FR hands / month to stars.

In before
bye
don't let the door hit you in the ass
take the other nits with you
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10-04-2010 , 01:42 PM
Quote:
Originally Posted by FTPDoug
1. With all of the changes combined, the total giveback to the players is significantly higher today than it was a week ago.
You can say that, but I don't actually believe you. Maybe you could prove your claim.
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10-04-2010 , 01:42 PM
Doug it was really helpful the link you sent me to, and this was something he said:


I also agree with many other users that this rakeback change is essentially a money grab for FTP.

I agree that at least you don't shy away from it. 2+2 commuity likes when u come out and say it.

Darknight im right behind you. See u at stars soon






Quote:
Originally Posted by FTPDoug
Hi all,

Today's small update fixes a couple of issues from last week:

A. Some players weren't seeing Happy Hour (they were still earning Happy Hour points, but the icon wasn't appearing in the lobby).

B. "Cap" wasn't appearing in the table name on Cap tables.

C. The mouse wheel on the Mac wasn't working correctly with the bet slider.

To respond to a couple of points that have been raised here since my last post:

1. With all of the changes combined, the total giveback to the players is significantly higher today than it was a week ago. I understand that's not helpful to you directly if you are one of the players getting around the same or less now than you were getting last week, but the rake calculation change was not a money grab.

Of course the hope is the changes make the company more money in the long run, but we want to do that by providing the most fair, fun and exciting poker on the best software around. The rake calculation change speaks to the fair and fun part of that equation. Reasonable people can argue whether Weighted Contributed or "Winner Take All" is the most fair rake calculation, but it's hard to argue that Dealt is more fair than either.

2. We aren't out to force anyone to change their style of play. There is nothing wrong with being a tight (as compared to the table average) player, and in many games it's the best way to win lots of money. The issue is that we were actively rewarding that style with the Dealt method by crediting a disproportionate amount of rake (calculated by either Weighted Contributed or Winner Take All) to the tighter players.

When people talk about the great table they were just at, they don't say "and I took down the blinds like 200 times!" They say "and there were 4-5 players seeing every flop!" If our goal is to make the game as much fun as possible in the long term (and for me, personally, it is) then we shouldn't be punishing the players who make the game more fun.

Long term, if this change is both more fair and results in a slightly more fun game to the casual (or not so casual) player, it's a good one in my mind.

3. When I said there was bad information out there, many of you rightly asked for good information. I generally shy away from doing the actual numbers since there are so many variables (yes, having at least 3 different systems of giveback can get confusing, but here we are) and many of them aren't universal across all players. However, aussieasher has put together the most accurate and complete representation of the changes I've seen so far in this thread:

http://forumserver.twoplustwo.com/28...dsheet-889886/

He leaves some stuff out, like the fact that bonuses that used to clear at $0.06/FTP now clear at $0.04/FTP and how that affects everyone when you factor in the new FTP award method (full ring players are hurt most here again, but they used to be so far and away the "sweet spot" for clearing a bonus that this just brings them in line with everyone else). Overall it's a very good breakdown and I recommend taking a look.

4. We're still reading and discussing all of the feedback and suggestions from these changes. Just because I don't post for a couple of days doesn't mean I've gone into hiding or have stopped paying attention or caring. I would argue Full Tilt has a good record for listening to player feedback. I'm not a big horn tooter (that's what she said) but we have a number of "industry first" features and changes that have come directly from player feedback.

I do apologize to the players who feel misled about the new programs. We obviously wanted to create a little excitement about the Black Card, but it's always a better idea to under-promise and over-deliver, and we missed the mark on that one.

So while I can't promise any specific changes, I can promise nearly all options for improving the new system are being discussed. Going back to the old system isn't one of those options, however. I also can't provide a timeline, since some changes are easy and some are hard, and until we decide exactly what might change, we won't know how long it will take to change it.

Keep the feedback coming, and I'll be sure to keep everyone updated if and when any changes get implemented.

Last edited by timchuk; 10-04-2010 at 01:48 PM.
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10-04-2010 , 01:43 PM
Just take out the MGR hit on black card cash bonuses only, drop the prices a bit more and itll be done with. FFS

edit: and i dont mean dropping it 5k more points
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10-04-2010 , 01:43 PM
One other disappointing element of the Black Card promotion seems to be that the Black Card customer support is identical to regular customer support. They even seem to have the same templates.
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10-04-2010 , 01:47 PM
Quote:
Originally Posted by FTPDoug
Hi all,


1. With all of the changes combined, the total giveback to the players is significantly higher today than it was a week ago. I understand that's not helpful to you directly if you are one of the players getting around the same or less now than you were getting last week, but the rake calculation change was not a money grab.


I do apologize to the players who feel misled about the new programs. We obviously wanted to create a little excitement about the Black Card, but it's always a better idea to under-promise and over-deliver, and we missed the mark on that one.
as far as #1 goes, explain how your loyal cash game players that pay the most rake and keep the games running are seeing "significantly higher" rewards doug. i beg you to show the numbers on that.

when pokerstars changed their method of rewarding fpps, it punished the full ring players initially. the full ring players complained loudly, and pokerstars listened to them. i guess ftp is still in the business of saying "F YOU" to some of its core group of players.

no one should receive less than they were before when a new rewards program is implemented. do you agree or disagree doug?????

and as far as this: "always a better idea to under-promise and over-deliver"

you damn right you missed the mark. how about your ****ing lied and misled each month you came on here promoting this epic fail of a rewards program
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10-04-2010 , 01:55 PM
Quote:
Originally Posted by FTPDoug
1. With all of the changes combined, the total giveback to the players is significantly higher today than it was a week ago. I understand that's not helpful to you directly if you are one of the players getting around the same or less now than you were getting last week, but the rake calculation change was not a money grab.

Of course the hope is the changes make the company more money in the long run, but we want to do that by providing the most fair, fun and exciting poker on the best software around. The rake calculation change speaks to the fair and fun part of that equation. Reasonable people can argue whether Weighted Contributed or "Winner Take All" is the most fair rake calculation, but it's hard to argue that Dealt is more fair than either.
oh ok
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10-04-2010 , 01:56 PM
yea black card is total crap. It's just 2x the FTP and we have cash bonuses that are like 8% RB equiv. Iron man plus was more +EV imo
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10-04-2010 , 01:57 PM
Quote:
Originally Posted by Nick Rivers
One other disappointing element of the Black Card promotion seems to be that the Black Card customer support is identical to regular customer support. They even seem to have the same templates.
Perhaps in the BC store they should add something where you can use FTP points to purchase a competent customer support representative.

I've paid over $35k in rake so far this year and by the end of this year I'm pretty sure my rake alone has paid the salary of one customer support rep. And yet, they are never able to answer any of the questions that I email them.
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10-04-2010 , 01:58 PM
I got this in my email the other day

Quote:
With our latest software upgrade, we have implemented changes to the Full Tilt Points system, making it easier and faster for you to earn points than ever before.
OK, I mainly play S&G. $1 in rake used to equal 7 points, now it equals 10. But before, for every $1 I paid I cleared my bonus at 42 cents (7*.06). Now $1 only clears 40 cents (10*.04).

That's like saying it used to cost you $40 to fill you tank with gas but now it only costs you $35. BTW, we've added bricks to your gas tank so your car actually takes less gas and now you can only drive 200 miles on a tank of gas instead of 300 miles. But hey, that tanks costs you less to fill up.
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10-04-2010 , 02:07 PM
got this from Hendon mob:

Big Changes at Full Tilt Poker
Existing Players Please Read

Some major changes have been made at Full Tilt Poker, with a brand new loyalty program ensuring incredible rewards for the big players amongst you, fairer distribution of rakeback, and more Full Tilt Points for all!

Full Tilt Poker Black Card

The new Black Card by Full Tilt Poker gives all holders 2x Full Tilt Points, entry to exclusive online tournaments, preferred treatment at major live events, including access to the Pro's Choice WSOP* suite, and a dedicated support team. Spend the points you'll be racking up on exclusive Black Card goods, including luxury cars, 3D TVs and more or, if you prefer cash, bonuses of up to $2,000 each. For the players already making hundreds or thousands of dollars in our monthly rake races, the Black Card may be yours already, if you don't already have yours, find out how to get it.

Other Changes

Rakeback is now worked out on a Weighted Contributed basis, and Full Tilt points are easier to earn, especially for short handed and heads-up players. Find complete details or learn about all Hendon Mob promotions.

If you don't have an account, make sure to use referral code MOB to be eligible for all Hendon Mob offers.

Looks like someone at FTP wrote it for them
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10-04-2010 , 02:08 PM
i rarely play on ftp and play mostly on stars... can someone explain to me why the changes are making all the high volume nits claim they are leaving ftp? wouldnt they already be making more rakeback on stars before the changes? or do most rakeback nits rely on the weekly rakeback deposit to their account to be able to keep playing?
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10-04-2010 , 02:08 PM
Hey Doug,

Why don't you at least increase the max. tables played to 20 so the multi-table nits can still earn the same hourly RB rate. They just have to work a little harder to do it.
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10-04-2010 , 02:12 PM
Quote:
1. With all of the changes combined, the total giveback to the players is significantly higher today than it was a week ago.
Quote:
Originally Posted by Nick Rivers
You can say that, but I don't actually believe you. Maybe you could prove your claim.
This.
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10-04-2010 , 02:18 PM
Quote:
Originally Posted by PJo336
Just take out the MGR hit on black card cash bonuses only, drop the prices a bit more and itll be done with. FFS

edit: and i dont mean dropping it 5k more points
+1, and make them instant.
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10-04-2010 , 02:19 PM
To everyone who hates how loud the alert sound is when a waitlisted table pops up, I have lowered the volume of that file by 10 decibels. Just copy over the Bell-6 file in the Waves folder:

http://www.mediafire.com/?qvbl3hozdctadg1
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10-04-2010 , 02:22 PM
If it is true that the "giveback to the players is significantly higher", that makes me feel a little less shafted. A little. ;-)

I realize full-ringers and nits have had it good for a while, but maybe you can throw them (or should I say "us") a bone, like regular full ring happy hours or some high volume grinding BC reward or something. Tbh, I kind of like the idea of a second BC tier, at say 2-3K points a day where maybe you get 2.5-3x points or something.
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10-04-2010 , 02:22 PM
Doug is dodging me, so I asked black card support.

Quote:
Original Message Follows: ------------------------
I'd like to know if there are any planned changes for the black card store, particularly in regards to the cash bonuses.


It would be foolish of me to buy a cash bonus if there is intent to alter it in any way shape or form in the next few weeks.


Thanks
Quote:
Full Tilt Poker - Blackcard to me
show details 2:14 PM (6 minutes ago)
Hello Wali,

Thanks for your email.

The current store Items and benefits that have been released so far are still very much a ?work in progress?, and we will release more information on the upcoming benefit increases as they become available.

We hope to inform you soon of those changes.

Thanks for your understanding and patience.

Regards,

Jose
Full Tilt Poker Support

----------------------------------------------------------------------
Please remember never to give out your password or enter
account details over the Internet. Full Tilt Poker staff will
never ask you for your password. For your security, always
keep this information a secret.

Learn, Chat, and Play with the Pros at Full Tilt Poker
----------------------------------------------------------------------
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10-04-2010 , 02:26 PM
Quote:
Originally Posted by FTPDoug
Hi all,


1. .............the total giveback to the players is significantly higher........... the same or less ......money grab.

.........make the company more money in the long run.....fair......fun.... fair ....... Reasonable people .......fair .........fair............

2. .................... tighter players.

............. fun .............more fun.

...... fair..........fun

3........... I generally shy away from doing the actual numbers..............

4. .......feedback...........I don't post............good record for listening to player feedback...........

...........misled ...........Going back to the old system isn't one .............
cliffs^
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10-04-2010 , 02:29 PM
lol how helpful
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10-04-2010 , 02:29 PM
Quote:
Originally Posted by Malefiicus
Doug is dodging me, so I asked black card support.
I would ask if they would retroactively fix your account/bonuses/points/etc if you are negatively affected.
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10-04-2010 , 02:30 PM
Quote:
Originally Posted by FTPDoug
A. Some players weren't seeing Happy Hour (they were still earning Happy Hour points, but the icon wasn't appearing in the lobby).
Noob question but Googling it just brings up 1000's of rakeback sites.

Do happy hour points count towards your first deposit bonus points needed?
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10-04-2010 , 02:32 PM
Quote:
Originally Posted by subs
or do most rakeback nits rely on the weekly rakeback deposit to their account to be able to keep playing?
yes.. you think they actually beat the game after rake playin 9/6/2 stats?
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