Hi there,

I am new here but I have to write to warn everybody who plays on any Everleaf skin.

I am playing on this network more than 4 years ago and till the last times it was absolutely good. More than 1000 players on average and fast cashouts (1-2 weeks) and the players were enjoyable with few regulars.

But from the beginning of this year evetythisg has been changed. It started with the excludation of the Americans. The number of the players started declining and cashouts took more than a month as well. During the summer the number of the average players were about 600 in peak times. The situation do not chaged till that time. Fishes are extinct, there is only reg wars. And, which is the most important, cashouts are almost completely disappeared. I have several cashouts in process till September. Which was once max. 2 weeks now it takes 2 months - hoping once I got them.

I have tried to contact support numerous times, but I always got this "form answer" like it was on last Monday:


You are now chatting with 'Lily'
Lily: Welcome to live help my name is Lily.
Lily: hi
Lily: How may I help you?
Me: Hi
Me: I have made 4 withdrawals in the last month
Me: the 1st was 5 weeks ago
Me: and the mounts still not arrived yet
Me: can you tell me why?
Lily: Please may I have your Nickname?
Me: XXXX
Lily: thank you one moment please
Lily: Please note that I have checked your account and your cashout is still being processed.
Lily: Unfortunately we are experiencing some delays with our withdraw system due to an overwhelming large volume of cashouts that have been requested during the same time, unfortunately due to this issue it has caused a slow process with the funds being processed and released to your account, however I ensure you that you will receive them as soon as possible
Me: I really fed up with this "form answer"
Me: this is an unequivocal lie
Me: I know players whoes got his withdrawals 2 times
Me: and both withdrawal's date was afrer mine
Me: So?
Lily: Im sorry this is all the information I have regarding this issue are you sure both players requested a cashout after you?
Me: absulutely sure
Lily: Im unaware of that
Me: so what is the real reason?
Lily: This is the reason, the overwhelming amount of cashouts requested on a daily bases has slowed our systems down
Me: its beliveable in week delay ... but not in 5 weeks
Me: and of course I have made 4 different cashouts, not 1
Lily: I understand your concern however please be assured that you will receive your funds as soon as possible
Me: If I have to wait for your intensity it could be soon at Easter ...
Lily: Unfortunately this is all the information I have to provide
Me: probably I have to contact with LGA for a reliable answer
Lily: Unfortunately this is all the information we have to provide at the moment
Me: so nothing ...
Me: I know its not your fault so I only mention a fact: if the network do not start my cashouts TODAY, I will do the neccessary things like contatct LGA to check the withdrawals on the whole network and post this conversation on 2+2 and ther poker forums ... I am out of patience
Lily: I Understand your frustration and I can imagine the inconvenience this has caused however I assure you that you will receive your funds as soon as possible
Lily: As you are aware we have never left a player unpaid no matter what the delay has been all our players receive their funds
Me: ok, I will wait till tomorrow and if the cashouts won't starts I will do the necessary things I mentioned above
Lily: Thank you for your understanding and your patience regarding this issue
Lily: I will pass your details onto Management to look into this matter for you and she will contact you as soon as possible.
Me: ok, thx
Me: have a nice day!


Inspite of that I waited for another week -without any cashouts - and tried to contact them again today:


You are now chatting with 'Aaron'
Aaron: Welcome to Live help, my name is Aaron.
Aaron: hello
Aaron: How may I help you?
Me: Hi Aaron
Aaron: Hi Me
Me: I would like to apply for a financial staff
Me: as I only need maximum 2 days to post every cashouts on the network ...
Aaron: what do you mean sorry?
Me: not 2 months ..
Aaron: oh you want to work here
Aaron: sorry the cashier department is full
Aaron: and working very hard
Me: you misunderstand me
Aaron: please explain
Me: I was a bit ironic while waiting for my withdrawals almost 2 months ago
Aaron: yes we have delays but i can see you have been informed of this in your emails from my managers and other support staff and here on chat as well
Aaron: is there something more i can help you with as the situation is still the same
Me: thatswhy I mentioned I want to apply for this job
Me: it seems its not working well
Aaron: the cashier team are working hard
Me: or probably u r lack of some employee
Aaron: but the system is so full right now
Aaron: it all takes a little longer
Me: for 2 months?
Aaron: this is the situation
Aaron: and you have had many emails to inform you of this
Me: my grandma drives along the Earth faster
Aaron: we are sorry for the delays
Aaron: is there something more i can help you with?
Me: Thatwhy I have to write again and again
Aaron: but we have given you all the info there is nothing more to add and we have not forgot you
Me: your infos are formerly nothing
Me: tell me why I have to wait almost 2 months
Me: normally it takes 2 days
Aaron: is there something more i can help you with i see this question has been answered many times already and even by my managers via email
Me: now I am sure that this network is dying and players will be never paid
Me: I gonna let this info know with every players on the network
Aaron: i am sorry you feel you need to do this and can assure you that you will be paid
Me: enjoy your job still you can


I became sure they will never pay my cashouts as they are obviously in the same shoe like FullTilt was on the Black Friday I can only suggest for everyone: DO NOT PLAY ON EVERLEAF AND START CASHOUTS ASAP!!!

Sorry...just had to LOL on that one. My dad even looked in on me thinking I was having a heart attack...

I still have around 1k stuck on there from when they shut down to us players..

They are not dying, they have been pretty much dead for almost a year already.

so they paid your friends but still are dying.

They choose to not pay you.........

Maybe they think you are a jerk

50€ cashout is not equal to 2000€ IMO

I must have missed this info in your OP....... IMO

Does anybody know an email where I can denounce the Everleaf network about consumer deception?

Mymum@home.com

She may give a *%€*

You are so funny mate

complaints@lga.org.mt

I know some usa players emailed lga and complained and got paid. I would try that. gl

Any ROW updates , any cashouts paid, they seem to be getting slowler and chat support and emails giving less aways its sick , I've written to the LGA but no response.

Us customers need a voice , some power and some legal backing ....if I find the way foward I will communicate it

Another 20 days without any result ... FU Everleaf!!!

i am from USA and i have $2,300 on there - mintedpoker.eu. I also heard that Moneybookers is now open to USA players - is this correct? I will make an account there and try and get my money off this terrible site.

My friend Matt (US player) got a 30k cashout from Minted not too long ago, I'd say about 3 or 4 weeks ago? According to him that was his entire account, whatever amount close to 30k that he got....but he said he has a buddy with 100k on there that got a cashout which was only for 5k lol. So they still owe the other guy 95k.

Tried looking for him on AIM but he's not on right now to come post in here.

http://www.lga.org.mt/lga/

Thats LGA they do F all , never answer phone and dont responsed to email BUT keep hounding them folks

http://www.mrgc.org.mt/contacts.asp

I found this aswell but I'm not sure if they look after EVERLEAF, I rang the woman was nice on the phone and said her Manager will ring me back this afternoon so I will ask advice

http://www.everleafgaming.com/

Everyleaf site - no number pfffff

KEEP HASSLING this people folks include everybody in your emails.

EVERLEAF need to take responsibilty here they are wreaking peoples lively hoods

You cant use Moneybookers as a US player. If it was that easy, wed all have gotten our money off long ago. Or more likely, theyd have never listed it as one of the only "two options" for US players.