I'm still waiting until this is fixed, only then will I request a cashout because I don't want my money to be stuck in a limbo. Even starting to think about a chip-dump to another skin if it really gets worse.. THIS SUCKS.
And the problems don't end here with Eurolinx.
I had deposited there to clear a 1st deposit bonus. To recieve $650 I need to collect 9100 raked hands.
"A raked hand is a hand in which a player is dealt cards and the pot has been raked at least 25c."
I'm playing NL50, so it means I have to play a pot of 10BB ($5) to recieve a raked hand.
Well, you can check your raked hands on Eurolinx software and guess what - I get less raked hands than I actually play.
Eurolinx software says I have collected 7684 raked hands in total up until now.
But, Holdem Manager says I have played 11261 hands on my Eurolinx user, NL50, which were bigger than 10BB. Plus I have also played a bit on NL100 and had some fun on limit tables.
I contacted their support to get some info..
Quote:
Please wait for a site operator to respond.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
You are now chatting with 'Louise'
Louise: Hello. How may I assist you?
you: My question is about raked hands.
you: On your page it says
you: A raked hand is a hand in which a player is dealt cards and the pot has been raked at least 25c.
Louise: Yes
you: So if I fold and other players play a pot which is bigger than $5 I get a raked hand?
Louise: Yes, that is correct
Louise: If you contributed to the pot but folded you will get a raked hand
you: but if I fold without paying anything?
Louise: Then most probably you won't get a raked hand
you: A raked hand is a hand in which a player is dealt cards and the pot has been raked at least 25c.
you: But it says it is enough to be dealt cards
Louise: I am sorry, I am not 100% sure
Louise: Then if it says so, it's probably true
Louise:
you: But when I check my raked hands on Eurolinx it doesn't match the amount I have on my tracker (holdem manager).
you: Holdem Manager says I have more, everyday.
Louise: Holdem manager is a third party software and we cannot be held liable for the info it provides you with
Louise: I suggest you follow your rake hands progress on our software
you: But why would your software say I have less raked hands than my tracking software?
you: I have to collect 9100 raked hands to get a $650 bonus.
you: Holdem Manager says I have already played 11261 pots on NL50, which were bigger than 10BB, therefore bigger than $5.
you: But Eurolinx software says I have ~7600
Louise: So it means you have only 7600 qualified hands
Louise: Only our software provides accurate info which we take into consideration
you: I understand, but I was wondering if there are some additional requirements for a raked hand.
you: Instead of just being dealt cards to a pot which is raked 25cents.
Louise: No, only what is written on the website
you: Well okay then, thank you.
So wtf Eurolinx are you really short on money? Are you trying to make some cash for payouts or are you just scamming the hell out of everyone? I understand that Holdem Manager can lose some hands, but it can't get hands out of thin air.
It's just ridiculous.. For example:
June 26th, I've played 342 hands in total. 121 hands over $5 according to HEM. Recieved 72 raked hands on Eurolinx.
June 25th, I've played 463 hands in total. 112 hands over $5 according to HEM. Recieved 70 raked hands on Eurolinx.
Today I've played 1362 hands in total. 418 over $5. Recieved 277 raked hands..
Plus it has been over a few weeks since I uploaded my avatar and it still doesn't show on the tables..
Are they doing anything on there??