Hello, I realize this is one of my first post on 2p2 forum because of my dispute with Betonline poker, I have posted my thread at SBR but unfortunately, my account at SBR has been time out untill they are trying to resolve my case with Betonline. From then, I havent received an email from SBR or BEtonline.
I started play poker at BetOnline in September and fortunate to build my account to about 50k, I cashed out about 13k and still had about 37k left in my account. Last week, I received an email from BEtonline state that
While checking your account, we noticed that you played in the same tables as kenpham84.
Can you please explain your relation with this username?
Why are you playing in same tables from same internet connection?
I explained to the email that I responded to them that" kenpham84" is my friend. I invited him to Betonline 3 weeks ago to play poker. He only played at microstake such at $.25/$50 or $.50/$1.00. I played at the $5/$10 and $10/$20 so we did not play at the same table. Only one time that he came to my house and asked me to transfer to him about $50 because he lost most of his money in his game. I asked him how. He said that just sit down at the head up table and I would able to give him $50. I told him that most of the pokersite wont let 2 player at the same IP address sat down at the same table. He said just tried it because this sportbook website is kind of different. Surprisingly, the software did let us sat down at the heap up table and I was able to transfer him $50. And that's the only time we played at the same table. 3 weeks later, I received an email above and I did explained everything I did. However, they still closed my account and confiscate about 37k for " collusion and sharing information" . My question are:
1. " I knew that what I did was wrong but why did their software let us sat down at the same table initially, Pokerstar, FTP never let 2 player at the same IP address sat down at the same table" .
2. I never received an email warning that I should stop doing that transfer.
3. Their poker manager called me to inform that my account is closed due to" transfer chip, sharing information, collusion" but I never sharing information or we played at a team to take advantage of other player. I just unknowingly dump $50 to my friend to help him keep play at Betonline.
4. Other than that, I never played with him or played with him as a team to win money from other player, all the money I won at BEtonline is fair and they can review them as many time as they want.
The reason I post this thread is I feel that I do not deserve to forfeited 37k in my account due to that small mistake. I can say that I am an very honest player and never had any problem with the pokersite I played. If most of my winning came from collusion or chip dump, I have nothing to say if they confiscate my fund. I just think that money can be transferred from this player to that player because that's what happen to the website I played. I also wanna say that if you decided to deposit at Betonline, think twice because I feel like they just wait for your mistake due to their awful software and took all your money.
Their customer service is also awful, everytime I called them their poker manager is always not available. The live chat is absolutely no help and untill they make the final decision of account closed permanently, I never had a chance to talk to anybody in poker department. THey called me when everything is done. There is no way that I can involve in the decision making precess.
Any help about my situation would be appreciated. Thanks