@ Schemer. A mixture of patience and repetition should work in the end. I had a similar issue a couple of years ago, and it took over 11 emails before my account was finally re-opened. Some of the out-sourced customer service staff (in India, maybe?) is just terrible and apparently unable to press the right button.

Is ID required for every cashout on william hill?

Hi everyone, just wanted to ask if someone has had the experience of converting club points at william hill poker.

There is no option in the poker software to convert points and when you go to club section there is a link to visit Gift shop but there you just get ( page not found ) no matter what browser you use.

I sent them email and they responded ( you need to talk to online support regarding club points ) but online support has never once been active since i started playing there, i reply to them about that with screenshots showing that the online support is not active in the poker software or on the william hill website and i have not gotten any respond regarding that in 3 days, they usually respond to emails within 24h.