If you're considering making your deposit with TigerGaming or PayNoRake, we process e-wallet (Skrill, Neteller and EcoPayz) withdrawals within 24 hours. Other withdrawal methods can take a little longer.

Let me know if you have any questions!

@TigerGaming Rep
Do you have any plans to add bitcoin?

Does any Skin still support Neteller or Skrill for german players?

betonline does

Neteller works with tiger, Skrill doesn't.

Not anymore, unfortunately. I've tried to cashout out on saturday and support told me, that Neteller is no longer allowed for german players.

Jason in live chat just told me that it is. Guess I'll find out tomorrow.

Hi Kuta,

Apologies for the mix-up.

I've checked with Neteller and then our accounts department. We do in fact still accept Neteller from our German players.

Your withdrawal was denied for a different reason than stated. One of the reps from our accounts team will be in touch with you today to clarify but, you're welcome to deposit/withdrawal using your Neteller account.

Once again, I'm very sorry about the mix-up!

Regards,
Rachel

Great, thanks for the update, Rachel!

anyone having stability issues? my client keeps closing randomly every few hours. not a massive issue, when i reopen im still sat at all my tables, just odd as its never happened before.

same here. Also massive connection issues right now.

today smth I never saw before happened while playing on this network I was playing a heads up sit n go !!was winning the game he was going to have smth like 350 chips when I won the last hand..then the tournament stoped wit this message "technical problem" then i got the chips of that hand..but he got the chips too...so we were there with more chips than 3000 and him having smth like 900 chips instead of 350 ( 3645 was the number of chips in the table between us) (I have a picture to prove it) so I wanted to send support right away!! trying to print screen to have a proof of course I wasn t concentrated anymore on thegame and I had already the feeling I m going to lose it like all time you are that unlucky!! and frustrted ....i asked for a refund they told me this !

Good day,

Thank you for getting in touch with us.

Please kindly note that we experienced some technical issues - however these have all been resolved. The tournaments and tables that were frozen have all been fixed, allowing players to continue playing from where it froze. unfortunately no refund will be issued at this time.

Should you need further assistance, please do not hesitate to contact us.

Kind Regards,
Abby
Customer Support.

Paynorake Team

then I said this !!

It s a lie and I will write on 2+ 2 forum about it the screenshot I sent you show clearly that there were 3645 chips in a heads up sit n go while the max chips must be 3000 . keep the money if you want ..but everybody will know it and know how you lied about the game going from where it was!!

http://imageshack.com/a/img673/5286/h7lXuB.png

Hello,

Please accept our apologies for the technical issues you experienced and the response you received from our rep. It's definitely not the norm!

We have investigated the matter and as a courtesy, for the technical problem experienced, have issued you with a refund of your buy-in.

An email will be sent to you by the customer service team once the refund is in your account.

Once again, please accept our apologies for this.

Kind regards,
Rachel

thanks ! apologies accepted ! and I admit before this I never had any minor problem with this network !! and cashout are smooth !! that s why I was so surprised with this answer !!

No more 25k SNG leaderboard?

No, live support just told me

So where to play now as sng player? Is there a trustworthy skin that offers some sort of RB?

For October, we won't be running the SNG Leaderboard.


Hi there,

We don't expect our SNG traffic to drop to the point where you wouldn't be able to find a game. There's still lots of traffic.

The ChicoPokerNetwork doesn't offer rakeback on any of the skins. We do however however various promotions to reward our players which you can find on the promotions page of our website.

Regards,
Rachel

I signed up with tigergaming about the end of September. deposited thru entropay.

Req cashout on monday. received email that is was declined due to having to wait 72 hours after last deposit. I am pretty sure it was more then three days but it mightve been close so I decided to just wait til Tuesday to request another cashout. Cashed out again on tuesday and got another declined email wednesday night saying it was declined due to an incorrect ecocard account number. I requested it via entropay and put in the same entropay card number that I used to deposit as well.

Spoke to live chat rep and he told me to confirm my card number with ecocard even after I copy and pasted the email they sent me which stated I cashed out via entropay. lol

Put it in again tonight for withdrawal hopefully third time is the charm.

I've had the most ridiculously frustrating experience with cashing out on Tiger and want to post it here. I am regularly in the top 10 on the leaderboard and have been playing on Tiger for most of the last 6 months. Awhile ago, when I was moving from Mexico, I asked a rep via online chat if I was able to wire to a U.S. bank and was told yes, so I updated my address using a bank statement showing my US address, which they accepted and changed. I have been in Europe for the last 3 months and I tried to cash out, and was told I needed to verify my address since I had been checking in from IP's in a different country than my address was in. I said I was on vacation, sent them a utility bill from my address in Mexico since I will return there at some point., and they then CHANGED THEIR REQUIREMENT and said I needed a utility bill from the last 3 months (at this point, I had sent them what they required twice and been denied twice. Both times they would deny me without sending me an email explaining why; the email would come hours later after I emailed them numerous times asking what they needed of me.

I obtained a copy of my utility bill from last month today and AGAIN I got a denial. I still haven't received an explanation why and I told them (I had told them yesterday) that I was going to post in the forums and tell about my negative experience. Each time I get on live support, they tell me they are unable to do anything since it's not their department and that the only thing I can do is send yet another email to the cashier.

At this point is has been several days and I can only assume they are trying to hold on to my money. I haven't read the thread yet, so I'm not sure if other people have had these types of issues. I play (and have played for years) on Tiger, Merge, Bovada, ACR, and Stars, and this is the most frustrating and sketchy-feeling situation I have had, which is saying something considering what has been happening with Merge over the 9 months.

I am AGAIN having issues with cashing out. I got another email saying it was declined due to an incorrect account number. this is beyond frusturating.

I have PM'd the tigergaming rep for assistance

My payout issue has been fixed. Requested payout again and it was approved and sent six hours after.

Same here. After I posted in the thread and told them I did it, they approved my address, with the exact same document I had already sent them. I still think they kind of jerked me around, but they did process and send it within 12 hours of re-requesting my payout (the 3rd time), so I have to give them props for that. They generally have been very good with customer-service related issues when I have emailed them, this was the first time I had an issue.

I'm expecting a similar trouble.
Here's the story:

After cleaning up the 1-st deposit bonus, I ordered a cashout of $16258.06 (2015-10-12), on the day after that my withdrawal was denied and I got the message from cashier@chicopokernetwork.com, which said, leaving aside all the polite stuff, that:
"Our security system detected that you have had negative evidence added to your profile from another poker room.
Could you please advise why they would have added your account as high risk?"

The dialogue developed like that:
My answer:
I've been successfully playing at PartyPoker from 2009, PokerStars from, I guess, 2010, 888poker since 2013. I've recently (august 2015) registered at some iPoker rooms: CoralPoker, GalaPoker and TitanPoker. But I didn't like it in there, so I ordered cashouts quite quickly.
Why my account may be marked as high risk... Well, let's see. I had an issue with 888poker and PartyPoker, when I ordered a cashout while being in Poland. That resulted in mindblowing phone bills for me trying (successfully) to prove that was a legit cashout ordered by me. I also made some sports bets at 888poker and William Hill (registered from approximately 2013). Those sports bets were profitable (even highly profitable at William Hill), if that means anything. William Hill even made it impossible for me to make any more sports bets. Still, I could deposit, cashout and play poker with them!
In general, I've never had global troubles with any poker room.
It doesn't seem that I've sent you my documents, so I attach scans of my passport and utility bill.
If you need anything else - please, contact me!

Support:
Thank you for the reply.
We have received your ID document in good order, however the utility bill is out of date, please resend a bill not older than three months.
Then in regards to the blacklisting, it was added by Coral Interactive on August 22 2015, and it was added to the device you use.

Me:
Thank you for the quick answer!
Here's the bill for July (I received it in August, so I hope it counts).
Concerning Coral - August 22 2015 is the day when I passed the security check.
I attach all the letters I received from Coral on August 22 and August 23.
As I remember, I made some sports bets via Coral, which resulted in a letter from them (the first, 3-Kb one, dated August 23).
I hope it solves our issue.
As always, if you need anything else - please, message me.
Thank you in advance.

Support:
Thank you for the reply.
Could you please resend the utility bill. The part where your details are printed seems to be a bit blurry. The date range is fine on the utility bill.
In regards to the betting incident at Coral. You were black listed for Arbitrage Betting? Could you elaborate why they would restrict you?

Me:
Here is another photo of the utility bill.
Yes, arbitrage betting could be the reason, even though Coral didn't specify it in any of their letters. I used betting advisor which included arbitrage situations.

Support:
Thank you for getting back to us.
Any situation related to credit card deposits?

Me:
Yes, I tried to deposit a few times using my debit VISA card. Was unable to do so, got an e-mail saying that I had to verify my card first, but decided like "ah, whatever, I'll get paid on Skrill soon, then I will make that deposit". Which was exactly what I did.
I'm sending you photos of my VISA card and even me holding my VISA card.
Please, contact me asap, 'cause I'm very interested in solving this issue fast.
Thank you.

Me:
P.S. to my previous message:
The whole situation described was with TigerGaming. Never had any troubles using my VISA card with any other poker room - including Coral (didn't even use VISA with them).

In the meantime, I stubbornly ordered another two withdrawals, both were denied. The last denial letter specified, that my request was "Exceeding maximum withdrawal amount of $5000 per 7 day cycle". Ok, I ordered another withdrawal of $8030, which is equal to $5000 plus the total value of my deposits in the last 30 days. These conditions ("The current maximum withdrawal on poker winnings are $5,000 a week or a total of $15,000 per 30 days, plus the total value of your deposits (last 30 days).") are posted here: http://www.tigergaming.com/withdrawal-limits

After that, I sent a message:
Me:
My last two withdrawal attempts were denied because those were "Exceeding maximum withdrawal amount of $5000 per 7 day cycle". Could I please get my cashout limits increased? For now, I need to cashout $15300.
Thanks in advance!

Got replied!
Support:
Unfortunately no exception in relation to the withdrawal limits will be made.
The maximum withdrawal amount per 7 days is $5000 with a maximum of $15000 per 30 day cycle.
We are still investigating the issue with Coral Interactive at this moment.

Me:
As I understood from what is written at tigergaming.com, I can now withdraw a maximum of $5000 + the total amount of my deposits in the last 30 days. Is this correct? Or is it only $5000, and only the monthly limit is increased by my total amount of deposits?
Also, let's speak straight - what does Coral blacklisting have to do with my playing with you? Have I violated any terms of YOUR terms and conditions? Will it somehow affect my cashout requests and how long is your investigation going to take?
As I'm getting quite irritated by the whole story, I'm going to post it on twoplustwo and other poker communities in order to get some information from people who had the same issues and warn them about what troubles they may face playing with you.
Thanks for your understanding.
Looking forward to your reply.

So, I'm here. I've never had such attitude from ANY poker room! And looks like I have to warn people who're going to play with TigerGaming (or Chico in general), that your relations with other poker rooms and bookmakers may somehow count! Even if you didn't violate anything on Chico or any other poker rooms - a mark of "High risk" on your account seems to be enough! Of course, only after you deposit, win some (and God save you from winning a lot!) and order a cashout!

!UPDATE 2015-10-14 13:44 GMT:
Support:
In regards to the withdrawal limits. The limits remain at $5000 per 7 days up to a maximum amount of $15000 per 30 days.
However if you have made deposits in the applicable 30 day cycle you will be allowed to request additional withdrawals in the amount of your deposits, up to a maximum of $5000 per 7 days and $15000 per 30 days.
In regards to your Coral Interactive status, your account has been updated and currently cleared. However seeing as you have a blacklisting against you, your account will be fully scrutinized with any withdrawal.
We hope you understand this is standard security procedures.

Looks promising. Fixed my cashout order to be $5000. Awaiting results. Still, got many of my precious brain cells eaten by stress. Hope this story helps someone spare some nerves in a similar situation or avoid it in the first place.
Will update the post as soon as I get news.

Is there heads up hyper turbos?