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CakePoker / Cake Feedback Thread CakePoker / Cake Feedback Thread

06-03-2010 , 12:38 AM
I think there's a lot of truth to that. I run into a fair share of players who cite Stars as their preference just because how easy the deposit/withdrawal method is at that site.
CakePoker / Cake Feedback Thread Quote
06-03-2010 , 01:35 AM
Quote:
Originally Posted by ~KobraCai~
~KobraCai~ ranges from 25-96's occasionally, I prefer playing 200-500 but with action being slow I have been forced to grind lower.

Still not sure who you are however

I enjoy cash, but its not my niche and in no way can I say that I could crush cash right now, HU Cash is a different story, when I get a reg to actually play me I tend to do pretty well. Very few cash regs want to play other regs (which is understandable) but certain players like pcromulent and such will give me action most of the time. Hard to be too choosy with the landscape as it stands.
I will play you in HU cash if you want?? And you will certainly accept once I tell you my sn. This should be fun I expect plenty of whining from you throughout the match.
CakePoker / Cake Feedback Thread Quote
06-03-2010 , 02:50 AM
Quote:
Originally Posted by JRuViC
Lee, any word on new promotions for June? After two months of 150k races, the double super turbo stacks is laughable. For anyone beyond level ~20 or so it is really difficult to get the super turbo in the first place, then the reward is like an extra $20 bucks?

C'mon...I mean I didn't expect the race to last forever but at least let us down gradually...for many players this is a 1k-5k monthly hit.
but what about that gold spree kamikaze tourney bonus wooo!!! $7.50 in ev per player!
CakePoker / Cake Feedback Thread Quote
06-03-2010 , 02:54 AM
Cake is quite possibly the worst site I have ever seen. They make it so hard for people to cashout of their its unreal. They must be so hard up for money/rake they just try to force people who jion to stay on their site. There must be a reason for why they don't grow. Here is a few tips for ya Cake......

1. Figure out a way to make it easier for people to cashout and make it possible to cashout via check for less then $500 thats a bit much.

2. Get a better rewards system plain and simple

3. You need to fix your software. The tables you have are so bulky with so much wasted space with the hug chat box. Lots of different bugs in the software for the everyday player.

The only real plus I can say is their support team does respond in a quick fashion, but there is way more cons to pros with this site. I would def recommend otherwise
CakePoker / Cake Feedback Thread Quote
06-03-2010 , 03:07 AM
to counter what some of yall are saying, just gonna reiterate that i like the software, just hate the lag/server issues.

support is the fastest/best ive ever dealt with.

ive never had a problem with cashing out, either by checks (which now arrive within 3-4 days) or usemywallet (best for wiring out big amounts). then again, the last time i withdrew for <$500 was in 2005 lol, sorry it sucks so much for microstakes players that way :/
CakePoker / Cake Feedback Thread Quote
06-03-2010 , 06:38 AM
Lee is a class act, and we should appreciate the time he takes out of his busy schedule to answer our questions.

Sad that the new client could not come out before June 1st. My Netspend wont work anymore so no way to massively load on the skin I play.
CakePoker / Cake Feedback Thread Quote
06-03-2010 , 07:54 AM
Hey if they have their cashouts in order good for them, but as of 2 days ago my friend "didn't qualify" for usemywallet for reasons they couldn't tell him which was a rediculously shady answer 1st off. On top of that the e-wallet thing was clearly giving him a hard time and then the checks being your last resort and having a 500 min is kinda wacky. Also I have no clue how you can like that software. So many bugs and layout issues in there.
CakePoker / Cake Feedback Thread Quote
06-03-2010 , 07:54 AM
ps im not a micro stakes player either :-)
CakePoker / Cake Feedback Thread Quote
06-03-2010 , 09:54 AM
Lee,
Is the DoylesRoom store having backorder issues? I used 140 gold chips to order doyle's bio book well over a month ago and the status still says "on order from vendor". I have called support twice and emailed 3x with no response. wat is going on?
CakePoker / Cake Feedback Thread Quote
06-03-2010 , 10:39 AM
Quote:
Originally Posted by standouts
3. You need to fix your software. The tables you have are so bulky with so much wasted space with the hug chat box. Lots of different bugs in the software for the everyday player.
Novel suggestion! I bet that, just for you, Cake will introduce new software within the next few weeks.
CakePoker / Cake Feedback Thread Quote
06-03-2010 , 12:20 PM
Quote:
Originally Posted by VBrounder
Lee,
Is the DoylesRoom store having backorder issues? I used 140 gold chips to order doyle's bio book well over a month ago and the status still says "on order from vendor". I have called support twice and emailed 3x with no response. wat is going on?
Hi VB -
I'm sorry, but I don't work for the Cake network. I work for Cake Poker, which is one of the partners on the Cake Network. So unfortunately, I'm completely unable to address issues related to other network partners (skins) on the network.

You'll need to contact support at Doyle's Room - I certainly wish you success with that.

Best regards,
Lee Jones

Cake Poker Cardroom Manager
CakePoker / Cake Feedback Thread Quote
06-03-2010 , 02:27 PM
Quote:
Originally Posted by Lee Jones
Hi VB -
I'm sorry, but I don't work for the Cake network. I work for Cake Poker, which is one of the partners on the Cake Network. So unfortunately, I'm completely unable to address issues related to other network partners (skins) on the network.

You'll need to contact support at Doyle's Room - I certainly wish you success with that.

Best regards,
Lee Jones

Cake Poker Cardroom Manager
I suppose this is an important issue to the poster and deserving of your time to reply.

Quote:
Originally Posted by OldYoda
Lee,

I've posted a couple of times, requesting some type of information on the possibility of getting an e-check deposit for Cake. I may have missed your answer.

Let's face it - it's tough to attract new players with such limited deposit options. I'm sure setting up an e-check system is no easy task, but the other sites (including some of the smaller ones) all seem to accomplish it.

Just my opinion, but I believe this is the bottleneck that prevents Cake from growing. If you can't deposit, you can't play. I like Cake and I am testing the Beta, which I think is a big improvement. But it's tough being loyal when you can't get a game going due to lack of traffic.

Best Regards
OY
However, I think my question is fair and more germane to the issue of how Cake is going to survive and prosper. It is also in your purview as Cake Poker Room Manager. I recognize that discussing financial issues and deposit and withdrawal methods may be a touchy subject right now. But the fact remains that if you can't get money on the site, you can't play on the site. I'll ask again, are e-checks in the works at Cake, and if so, when? If you feel it's not a fair question or if you simply can't answer, please say so and I won't persist.
CakePoker / Cake Feedback Thread Quote
06-03-2010 , 03:00 PM
Quote:
Originally Posted by OldYoda
I suppose this is an important issue to the poster and deserving of your time to reply.



However, I think my question is fair and more germane to the issue of how Cake is going to survive and prosper. It is also in your purview as Cake Poker Room Manager. I recognize that discussing financial issues and deposit and withdrawal methods may be a touchy subject right now. But the fact remains that if you can't get money on the site, you can't play on the site. I'll ask again, are e-checks in the works at Cake, and if so, when? If you feel it's not a fair question or if you simply can't answer, please say so and I won't persist.
use some common sense for a sec. obv Cake would accept e-checks if it were feasible, but it's prohibitively expensive for a smaller site, between bounced checks and lolnormous processor fees.

Do you honestly think the higher ups at Cake sit around a board room and go "e-checks would greatly increase our liquidity....but I am le tired and don't feel like doing it"

That being said, Lee add me to the +1's clamoring for echecks.

I ask that your 'deciders' re-eval. Look at the % of new accounts created with a failed CC deposit that simply never try to deposit again. There has GOT to be a way to rationalize getting e-checks, maybe a 'middle ground' like the Merge network which has a 5-7 day delay (instead of 'extending credit' ala pokerstars).

The lack of e-checks is a loss with a multiplying factor. You lose not only the deposit amount, but you miss the opportunity to acquire a new customer.

Tell you what, fly me down to Curacao and I'll convince whoever needs it to incorporate e-checks...trust me, it's a lock
CakePoker / Cake Feedback Thread Quote
06-03-2010 , 05:35 PM
+1 for Echecks. If echecks were possible I would be playing there now.

Nookx
CakePoker / Cake Feedback Thread Quote
06-03-2010 , 05:36 PM
Quote:
Originally Posted by ndelapiedra
use some common sense for a sec. obv Cake would accept e-checks if it were feasible, but it's prohibitively expensive for a smaller site, between bounced checks and lolnormous processor fees.

Do you honestly think the higher ups at Cake sit around a board room and go "e-checks would greatly increase our liquidity....but I am le tired and don't feel like doing it"

That being said, Lee add me to the +1's clamoring for echecks.

I ask that your 'deciders' re-eval. Look at the % of new accounts created with a failed CC deposit that simply never try to deposit again. There has GOT to be a way to rationalize getting e-checks, maybe a 'middle ground' like the Merge network which has a 5-7 day delay (instead of 'extending credit' ala pokerstars).

The lack of e-checks is a loss with a multiplying factor. You lose not only the deposit amount, but you miss the opportunity to acquire a new customer.

Tell you what, fly me down to Curacao and I'll convince whoever needs it to incorporate e-checks...trust me, it's a lock
Well, let's see. I am lacking in common sense. Cake would certainly have e-checks if they could but they are "prohibitively expensive". And you imply that I think the executives at Cake are idiots. You then go on for 3 paragraphs supporting my contention that an e-check system at Cake is badly needed. Is that pretty much the gist of your position?

I'll consider myself duly chastised and I appreciate your support.

Mr. Jones, my original courteous question remains unanswered.
CakePoker / Cake Feedback Thread Quote
06-03-2010 , 05:42 PM
w/e happened w/ Cake adding MG/WU as deposit methods?.... I remember support kept giving me the line that "we are in the final testing stage" or some other b.s....
CakePoker / Cake Feedback Thread Quote
06-03-2010 , 06:11 PM
Quote:
Originally Posted by OldYoda
Well, let's see. I am lacking in common sense. Cake would certainly have e-checks if they could but they are "prohibitively expensive". And you imply that I think the executives at Cake are idiots. You then go on for 3 paragraphs supporting my contention that an e-check system at Cake is badly needed. Is that pretty much the gist of your position?

I'll consider myself duly chastised and I appreciate your support.

Mr. Jones, my original courteous question remains unanswered.
my bad, I was just trying to say "If they could they would, no sense in making 84 posts about it". tbh I hadn't re-read your posts and assumed they were a lot more whinny then they actually were.

none of us have access to Cake's books so it's kind of a moot point, but like you I think not having e-checks is -EV and only looking at the transaction costs and not the inherent value in customer acquisition is level one thinking.

In order for Cake to reach the critical mass point were growth becomes exponential and almost organic, there needs to be a way for new players, degens, etc... to deposit on impulse. As of now, there is none.
CakePoker / Cake Feedback Thread Quote
06-03-2010 , 07:04 PM
Quote:
Originally Posted by ndelapiedra

In order for Cake to reach the critical mass point were growth becomes exponential and almost organic, there needs to be a way for new players, degens, etc... to deposit on impulse. As of now, there is none.
Well there is of course, for the 95% of the world's population who are not in the USA, Buy a "pay as you go" Mastercard or Visa from your local corner shop, and Bob's your uncle.
I am unfortunate in that I do not live in "The Land of the Free". But I can for instance walk across the road to a bookmaker/betting shop (I don't know what they are called elsewhere) and pay cash over the counter and put that on a poker account with a generated "pin code". If I win at poker I can print a barcode from my PC, go to any branch of that bookmakers, and they pay me out in cash. I think that your gripes would be better aimed at the lawmakers limiting the ways that CAKE poker can do business.

Last edited by Wakou; 06-03-2010 at 07:13 PM.
CakePoker / Cake Feedback Thread Quote
06-03-2010 , 07:52 PM
Quote:
Originally Posted by Wakou
Well there is of course, for the 95% of the world's population who are not in the USA, Buy a "pay as you go" Mastercard or Visa from your local corner shop, and Bob's your uncle.
I am unfortunate in that I do not live in "The Land of the Free". But I can for instance walk across the road to a bookmaker/betting shop (I don't know what they are called elsewhere) and pay cash over the counter and put that on a poker account with a generated "pin code". If I win at poker I can print a barcode from my PC, go to any branch of that bookmakers, and they pay me out in cash. I think that your gripes would be better aimed at the lawmakers limiting the ways that CAKE poker can do business.
I want my Neteller back.

And who the hell is Uncle Bob?
CakePoker / Cake Feedback Thread Quote
06-03-2010 , 08:29 PM
Well she was Auntie Bobbie, and then she went on vacation to Haiti.
CakePoker / Cake Feedback Thread Quote
06-03-2010 , 08:32 PM
Ps I had horrible problems with Neteller: Moneybookers ftw. WebDollar smooth as well.
CakePoker / Cake Feedback Thread Quote
06-03-2010 , 08:43 PM
Quote:
Originally Posted by OldYoda

And who the hell is Uncle Bob?
He's Uncle Sam's easy going British brother ldo

http://en.wikipedia.org/wiki/Bob%27s_your_uncle
CakePoker / Cake Feedback Thread Quote
06-03-2010 , 10:06 PM
Quote:
Originally Posted by Wakou
Well there is of course, for the 95% of the world's population who are not in the USA, Buy a "pay as you go" Mastercard or Visa from your local corner shop, and Bob's your uncle.
I am unfortunate in that I do not live in "The Land of the Free". But I can for instance walk across the road to a bookmaker/betting shop (I don't know what they are called elsewhere) and pay cash over the counter and put that on a poker account with a generated "pin code". If I win at poker I can print a barcode from my PC, go to any branch of that bookmakers, and they pay me out in cash. I think that your gripes would be better aimed at the lawmakers limiting the ways that CAKE poker can do business.
95% of the world's population may not be in the US but I'm sure the majority of gamblers that are willing to blow lots of money online gambling are. I used to come home after a night at the bar hammered and blow thousands online in a moment. If I would have had to go load a gift card or something, I would have just passed out. (Maybe I wish they had done this 10 years ago lol) Regardless of what you say about other options being good, not being able to deposit using a standard Vise or Mastercard is going to hurt this industry in the longrun, severely.
CakePoker / Cake Feedback Thread Quote
06-03-2010 , 10:47 PM
Quote:
Originally Posted by OldYoda
Lee,

I've posted a couple of times, requesting some type of information on the possibility of getting an e-check deposit for Cake. I may have missed your answer.

Let's face it - it's tough to attract new players with such limited deposit options. I'm sure setting up an e-check system is no easy task, but the other sites (including some of the smaller ones) all seem to accomplish it.

Just my opinion, but I believe this is the bottleneck that prevents Cake from growing. If you can't deposit, you can't play. I like Cake and I am testing the Beta, which I think is a big improvement. But it's tough being loyal when you can't get a game going due to lack of traffic.

Best Regards
OY
This is a biggie for me. I play on ftp and stars and would be happy to add a 3rd site to play on but I'm not giving a site like ub my rake. If I had an ezy way like echeck to deposit I'd start playing there. tbh it's too much trouble to set something up an ewallet to deposit money when I can pretty much play all I want on the 2 main sites w/out jumping through hoops. PLZ get an echecks option to deposit!!!!!
CakePoker / Cake Feedback Thread Quote
06-04-2010 , 09:41 AM
Quote:
Originally Posted by dlk9s
Novel suggestion! I bet that, just for you, Cake will introduce new software within the next few weeks.
I never said they should, but I am saying I have known 6 different people who have played on their site that have all said the same thing. They didn't mind the amount of players, although clearly lower then the big sites, but the software was just unbearable when trying to multi table. I could care less if they change it this is a feedback thread and I figured I would let them know the thought of the consumer. If they would like to grow and there is enough complaint about the software im sure they will change it or just be beat.
CakePoker / Cake Feedback Thread Quote

      
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