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Originally Posted by panicked
Resurrecting this zombie thread to let you guys know that 1) this site is still up and running and 2) to not waste your time on this site.
Yesterday, I was deep in the Saturday $200, which is their biggest tournament of the day. The tournament payed 20 players, there were 13 left, and the server crashed. They paid out places 14-20, but refuse to pay out ANYTHING to places 1-13. I've tried to contact them by their support email address as well as through Facebook, and they faded me and all the other players who got screwed. It's ridiculous to pay out half your tournament and then give your top 13 players nothing, even though we were guaranteed $2.00 and 1st place was $70.00. To be honest, I would have been happy with just getting the guaranteed minimum $2.00.
Don't play on this site. I understand that sometimes software crashes, but I expect sites to make it right if their software does result in cancelling a tournament 4 hours in when players are already ITM. These guys did not, and are clearly unethical.
Updated to add that Cafrino put $2.00 in my account today. I would have preferred an ICM chop of the remaining prize pool, but I am happy with $2.00. Some users on their FB page are claiming that I should give them a break because the site is "still in beta," which I find kind of alarming given how long this site has been around. In any event, they seem to be trying to make amends.