I've been experiencing this issue for almost a full year now and since steadily playing on the site since August have had their software crash at least 95% of the sessions I play. I have been in constant contact with them and have spent over 30 hours on phone with numerous people at different levels who keep trying to feed me lies saying that it is on my end and that the software is working perfectly.
They finally escalated the issue to their technical team last week who was also about as useless as everybody else I've dealt with and further escalated it to the developers. I got this email today from them.
We're contacting you with regard to the crashing issues you've encountered on the Poker software. Our Poker Developers investigated and confirmed that there were no issues with the Poker software during the time of the incident. Your crash logs also shows that there might be a network issue on your end.
If you need further assistance in troubleshooting the Poker software, don't hesitate to contact us.
We’re available to help 24/7 if you need anything else.
Thanks,
Poker Customer Service
poker@bovada.lv
1-866-909-2237
Talk about taking 10 steps backwards after one step forwards. I am very upset at how poorly they have handled the situation and how they still continue to blame me for their problems. I guess I shouldn't be, given the amount of glitches and poorly designed software they have with regards to usability and overall aesthetics, but it blows my mind the software that they've designed is something that they feel is working perfectly...
smh